Title VI Civil Rights Act of 1964 - Diversity Program Administration
This site is designed to serve as a source of information for citizens so that they fully understand one of the basic civil rights laws that protect their benefits and rights to fair and equal public services as provided by Metro; specifically, as it relates to protections provided by, Title VI of the Civil
Director of EEO & Diversity
707 North First Street
St. Louis, MO 63102
In the event you are not able to reach the Director, contact Joleen Foster at, 314 982-1400 ext. 1352
The Metro Bi-State Development Agency doing business as “Metro,” grants all citizens equal access to all its transportation services. Metro endeavors to ensure that all citizens are aware of their rights to such access. Metro provides services and operates programs without regard to race, color, and national origin in full compliance with Title VI.
Title VI is a section of the Civil Rights Act of 1964 requiring that “No person in the United States shall on the grounds of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.” Title VI does not address gender discrimination. It only covers race, color and national origin.
Title VI Complaint Process
As a member of the general public, if you desire to file a discrimination complaint against Metro under Title VI, the following process should be followed:
The complaint should be filed with the Program Administrator listed above.
- Any person, who believes he or she has been subjected to unlawful discrimination by any employee of Metro, may file a complaint.
- The complaint should be submitted to the Metro Diversity Director in letter format and at a minimum should include the following written information:
- Complainant’s name and address, and a telephone number where you may be reached during business hours;
- A general description of the person(s) or class of persons injured by the alleged discriminatory act(s);
- A detailed description of the alleged discriminatory act(s) in sufficient detail to enable Metro to understand and investigate what occurred, when it occurred, where it occurred and the basis of the discrimination complaint(race, color, national origin);
- A list of all witnesses with contact information and/or copies of any documents, pictures, or supporting other information;
- The letter must be signed and dated by the person filing the complaint or by someone legally authorized to do so on his or her behalf.
The complainant also has the right to file a complaint with an external agency such as the Department of Transportation (DOT), a federal or state agency or a federal or state court.