Metro Transit is committed to providing accessible transit service to all of our customers.
All MetroBus vehicles are equipped with lifts or ramps, and most have kneelers to assist passengers who cannot use or have difficulty using the stairs. Priority seating is available for passengers who have difficulty standing while the vehicle is in motion. For customers using wheelchairs or scooters, there are two reserved seating areas which are equipped with securement devices to help ensure a safe ride.
Metro Call-A-Ride provides Americans with Disabilities Act (ADA) eligible paratransit curb-to-curb van service in St. Louis City and St. Louis County with advance reservations for individuals with physical or cognitive disabilities who are unable to independently use available bus or light rail service.
Based on ADA requirements, paratransit services are designed to provide equivalent access to areas served by fixed-route (bus/light rail) services. Click here for more information on Metro Call-A-Ride or contact Metro Transit's ADA Services department by calling 314-982-1510 or sending an email to firstname.lastname@example.org.
Each MetroLink vehicle is equipped with four priority seating locations for customers with disabilities. The floors of the light rail vehicles are level with the station platforms to ensure ease of entry and exit.
All MetroLink station platforms are accessible via ramps or elevators.
Occasionally elevators and/or escalators may be out-of-service due to routine maintenance. Call 314-982-1498 from 7:30 a.m. to 4:30 p.m., Monday - Friday, to check if any elevators are out-of-service (after hours, call 314-289-6873).
MetroBus operators announce the name and destination of the vehicle at transit centers and transfer points, and will make announcements for upcoming stops and stops requested by passengers. MetroLink operators announce the train's line color (red/blue), direction, and destination at each station, as well as the upcoming station and connecting MetroBus routes. When necessary, MetroLink operators also announce elevator outages beginning two stations prior to the location of the outage.
Metro Transit information is available in alternate formats such as large print or Braille by request. To request a copy of transit information in one of these formats, please call 314-982-1400, x1790.
To learn more about the accessibility of the Metro Transit system, read the Public Transit Accessibility brochure.