Riding Metro
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Frequently Asked Questions

 
Frequently Asked Questions
Your Questions Answered.
Questions about Metro Transit? Check out our FAQ section below. If you don't find what you are looking for, please contact Metro Transit Information at (314) 231-2345 from Missouri or (618) 271-2345 from Illinois, or email us at customerservice@metrostlouis.org.

Commonly Asked Questions (Click to expand)

Can I bring my pet on MetroLink or a MetroBus on a leash or in a pet carrier?
Only service animals accompanying customers with disabilities can travel on Metro’s transit vehicles, and they do not need to be in a pet carrier.
Is there special seating for customers with disabilities on MetroLink and MetroBus?
Yes. On MetroLink, there are seats at the front and rear of each MetroLink car marked with signage as "Priority Seating" asking customers to yield those seats to customers with disabilities. These seats have the ability to be raised to accommodate mobility devices. MetroBus also has seating for customers with disabilities near the front of the bus that are marked by signage and can accommodate and secure mobility devices.
I'm a senior over the age of 65. What form of identification do I need to prove that I qualify for the senior reduced fare?
All seniors must present either the new standardized Metro Reduced Fare Permit to qualify for the senior reduced fare (OR the SCCTD and MCT senior permit card for free fares). To find the most convenient location to obtain a Metro Reduced Fare Permit, customers can call 314-982-1495 for more information. The Reduced Fare Permit is also available at the MetroRide Center located at the corner of 7th and Washington inside America’s Center. The MetroRide Center is open between 8:30 a.m. and 5:00 p.m., Monday through Friday. Seniors who live in Illinois townships which are part of the St. Clair County Transit District or Madison County Transit District, and who wish to ride MetroBus and MetroLink for free must present an SCCTD or MCT senior permit card to prove their eligibility. Those permits must be obtained from the District; customers with questions including where to obtain the permit may call the St. Clair County Transit District office at 618-628-8090 or Madison County Transit office at 618-931-7433 option #3.
Does Metro have any locations where I can purchase tickets & passes in person or over the phone using cash, check, credit or debit card?
Yes, at the MetroRide Center at 7th & Washington, the southeast corner of America's Center, 314-982-1495. MetroRide is open 8:30 a.m. to 5:00 p.m., Monday through Friday.
Where do I call for a refund if a ticket machine or validator malfunctions?
You can call 314-982-1400, x2589, Monday through Friday from 8:00 a.m. to 5:00 p.m., or leave a voicemail after hours.
Is there a special, reduced fare for college students?
Metro offers a Student Semester Pass which costs $145 and is valid for any student under the age of 23 with a current photo ID card and proof of full-time enrollment. It may be used on all MetroBus and MetroLink service for the period specified by the pass but is not valid on special and seasonal services. It can be purchased at the MetroRide Center, located  at 7th & Washington, the southeast corner of America's Center, 314-982-1495. MetroRide is open 8:30 a.m. to 5:00 p.m., Monday through Friday.
What do I do if all the ticket vending machines at my station are out of service or only taking coins?
Use the Passenger Assist Terminal on the platform to report the outage or machine problem. The dispatcher at the other end can document and report the machine problems for service and also authorize you to ride to the next station and buy your ticket there without fear of being cited for riding without a valid fare.
Why does the two-hour pass from Lambert Airport cost more than a two-hour pass from any other location?
The reason for the difference in pricing is that the majority of MetroLink customers coming through Lambert are from out-of-town and do not pay the transportation sales taxes collected in the City of St. Louis and St. Louis County as do our local residents. Since customers pay only 21% of the operating cost of their ride with the remainder paid by those sales taxes, Metro charges a higher fare to those visitors.
What are the terms of use for the One-Day Pass?
Metro's One-Day Pass is valid for the service hours of a specific date, for example, last midnight to the end of today's service which would be slightly more than 24 hours. If you buy it from a ticket machine it will be pre-stamped on the date of purchase. If you purchase a scratch-off One-Day Pass from MetroRide or Metro's web site, you can hold it and determine (scratch off) the date of service at a later time. The One-Day Pass may not be used for special services such as Redbird Express, Rams Express, Muny Express, Fair St. Louis, Gateway International Raceway, special Scott Air Force Base Air Show shuttles, etc.
What is the difference between a monthly pass and a 30-day pass?
The monthly pass is a pre-printed pass and is good for a calendar month, e.g. June, and is available through the web site, many Schnucks stores and other vendors as well as our MetroRide centers. The 30-day pass is available at most ticket vending machines in Missouri and is good for 30 days in a row, with the purchaser able to define those 30 days. The cost is the same for each, except that there is no reduced fare 30-day pass available for seniors and customers with disabilities.
I am a law enforcement officer. May I ride MetroLink and MetroBus without purchasing a fare?
Law enforcement officers (including reserve officers and police cadets) may ride whether in or out of uniform.  These individuals must present an appropriate badge and identification card to the bus operator or fare inspector when boarding out of uniform.  Firefighters may ride free of charge when in uniform and wearing appropriate insignia.  These individuals are permitted to ride free of charge because of their ability to assist an operator with dealing with emergency situations that might occur while on the bus.  Any of these individuals identified "above", who accept free transportation are in fact, expected to assist in emergencies in return for their free transportation.
How and when will Metro decide where to extend MetroLink?
Metro does not plan where or when MetroLink is built or extended. That is done by the East-West Gateway Council of Governments (EWGCG), the regional metropolitan planning organization, whose board is composed of all the elected officials of the region. Metro then builds after the decisions of where, when and how it will be funded. Recently, Metro and EWGCG have worked together to develop a long-range transit plan for the region including expansion of MetroLink, MetroBus and other services.  For more information on this plan, visit www.movingtransitforward.org.
May I take photos of the MetroLink system or MetroBus centers?
Metro permits the general public to use hand-held cameras to take photographs, film, or video within public areas of Metro stations, transit centers, and transit vehicles for personal and non-commercial use.

Photography and filming on the Metro system is permitted with the following limitations:

Photographers and videographers who wish to take photos, film, or video for commercial use, or who need to set up tripods, lighting or other equipment on Metro property may be required to sign a permit and provide a certificate of insurance 7-10 business days prior to the proposed shoot. For approval, call 314-982-1440 or e-mail: PhotographyFilmingRequest@metrostlouis.org.  

Please be advised that security personnel may approach photographers and videographers to inquire about their purpose. Activities may be limited for security, safety or customer convenience.

All photographers and videographers are prohibited from entering, photographing or videotaping non-public areas of the Metro system.

All photographers and videographers are prohibited from interfering with Metro operations, from impeding customer traffic flow, and blocking doors or stairs.

News Media:
We ask that you contact Metro’s Communications Department at (314) 982-1440 or (314) 565-7048 before photographing or filming. Please contact Communications to arrange an interview with an operator.
Can I bring luggage onboard MetroLink?
Yes, but please do not block the aisles with luggage and not take a seat that others could be using. There is room at the front and rear of each car to stand comfortably and safely with your luggage during your trip.
I'm flying into town with my hunting rifle in a case as checked luggage? May I bring it onboard MetroLink or MetroBus?
No.  Metro's policy is that NO firearms are allowed on its vehicles, property or facilities.
How can I compliment a driver or leave a suggestion or complaint?
You can call 314-982-1406 from Missouri or 618-271-7879 from Illinois and speak to our Customer Service Representative who will take your information and forward it to the appropriate supervisor. You can also e-mail your information to customerservice@metrostlouis.org.
What provisions are in place for safety and security on the Metro system?
The safety and security of customers on the region’s public transit system are the highest priority of Metro. Metro employs uniformed, sworn Police Officers from St. Clair County, St. Louis County and St. Louis City to protect our customers using the region’s transit system. Undercover Police Officers are also employed to protect transit customers. In addition, Metro contracts with Securitas, an international security firm which staffs MetroLink platforms and trains, and is responsible for fare enforcement. All Metro platforms are monitored twenty-four hours per day, seven days per week by security dispatchers who can immediately call for police assistance. This surveillance includes Park-Ride lots, stairwells and multilevel parking facilities. Parking structures also have emergency phones located throughout. On platforms and light rail vehicles you will see Passenger Assist Telephones. Customers and/or Metro Operators are able to contact security to intercept trains and buses to address any emergency situation. Metro Transit operates 22 hours a day, seven days a week, across 574 square miles throughout the region. Criminal acts are low on the transit system, however they do happen. Some things for commuters to consider when traveling include: Be aware of your surroundings when traveling. Report any suspicious activity to the Operator or use the Passenger Assist Telephone to contact the Security Dispatcher. Try to stay in well-lit areas. There is always safety in numbers. When you can, travel in a group. Never offer money to anyone you don't know. Keep your packages with you. Do not lay them in an adjacent seat. If you see something that does not look right, avoid it and report it.
How can I learn about Metro routes and schedule information when Metro Transit Information is closed?
All MetroLink and MetroBus route and schedule information is available online.  You can also use our online trip-planning tool to help plan your commute.
Can I bring my bicycle on MetroBus or MetroLink?
Bicycles (as well adult and children's tricycles) are allowed on MetroLink as long as you don’t block the aisles or seating areas for persons with disabilities. You should board MetroLink with your bicycle in the rear open area of the first car or the front or rear area of the second car. Do not use the kick stand or leave your bike for any reason. (Motorized bicycles, scooters or motorcycles are not allowed on MetroLink or MetroBus.) Metro also offers bike racks on the front of Missouri MetroBus vehicles.
Does Metro operate different service levels on holidays?
Yes. Please check our Holiday Schedule in the Schedules & Info area of the website.
Where should I transfer MetroLink trains?
MetroLink operates two lines:  the Red Line and Blue Line.  The Red Line provides service between the Lambert Airport Terminal #1 and the Shiloh-Scott MetroLink Stations.  The Blue Line provides service between the Shrewsbury-Lansdowne I-44 and Fairview Heights MetroLink Stations.  Both lines stop at all MetroLink stations between the Forest Park-DeBaliviere and Fairview Heights MetroLink Stations. However, if you are traveling on a Red Line train and your destination is only served by a Blue Line train (or vice versa), you will need to transfer trains.  You can transfer trains at any MetroLink station between Forest Park-DeBaliviere and Fairview Heights, however transferring at the Forest-Park DeBaliviere MetroLink Station is recommended.
Where can I find daily or overnight parking adjacent to MetroLink stations, and how much does it cost?
Check our park-ride options to see the parking options available. Unless noted, all parking is free and you can park up to 24 hours. Free, long-term parking (up to fourteen days) is permitted in designated spaces on a first-come/first-served basis at the Shrewsbury, Brentwood I-64, Emerson Park, Washington Park, Fairview Heights, Swansea, Belleville, College and Shiloh-Scott Stations. Long-term parking at the Shrewsbury-Lansdowne I-44 Station is along the west side of the lot. The Meridian Parking Facility at the Brentwood I-64 MetroLink Station is a mixed use facility. Floors five through 10 are free for Metro commuters on weekdays until 6 p.m. and on Saturday until 1 p.m. Floors two through ten are available to commuters after 6 p.m. on weekdays, after 1 p.m. on Saturday, and all day on Sunday. (Long-term parking is available on the upper level at the end farthest away from the MetroLink platform in specially-signed spaces.)
What is paratransit service?
The Federal Americans with Disabilities Act of 1990 (ADA) is a civil rights law that, among other things, requires equal access to public transportation for persons with disabilities.  Paratransit service must be provided to individuals who cannot board a regular fixed-route bus or train for a particular trip due to disability.  Individuals requesting ADA paratransit rides must be certified as eligible for the service.  Each transit system must establish a process for determining ADA paratransit eligibility in accordance with federal guidelines.

Metro Call-A-Ride provides curb-to-curb van service in St. Louis City and St. Louis County with advance reservations.  This service is provided to Americans with Disabilities Act (ADA) eligible customers who have registered to use the service, as well as the general public.  Check our section on Metro Call-A-Ride for more information on Metro Transit's paratransit service.
Who can use Metro Call-A-Ride service?
Anyone can use Metro Call-A-Ride service within St. Louis City and St. Louis County, although service area boundaries and the fares will differ for ADA and Non-ADA Trips.

ADA service is available to registered customers carrying an ADA Eligibility ID card for trips within ADA mandated service boundaries.  Eligibility is based on whether your disability prevents you from performing the tasks needed to ride regular transit service some or all of the time. You must apply and be found eligible ahead of time to use this program. To qualify for ADA eligible fares, personal conditions must be in effect on the day of the trip.  If you have any questions about your ADA eligibility or conditions of eligibility, please call Metro’s ADA Office at 314-982-1510 (TDD 314-982-1509).

Non-ADA service requires only advance reservation.
When and where does Metro Call-A-Ride operate?
Metro Call-A-Ride operates within St. Louis City and St. Louis County.  All ADA eligible trips must begin and end within a paratransit service corridor which is defined as locations approximately within 3/4 mile of all MetroBus routes and MetroLink stations during comparable service hours.

Generally, ADA-eligible service hours occur from 4:00 a.m. to 1:30 a.m. on weekdays and from 5:00 a.m. to 1:30 a.m. on weekends.  However, ADA service hours are contingent on MetroBus and MetroLink boundaries and the hours of operation of the bus or light rail by which the 3/4 mile boundary is based.  Not all routes operate during the same service hours, therefore not all ADA service operates during the same service hours.  For example, if ADA eligible Call-A-Ride service operates within 3/4 mile of a MetroBus route that begins service at 5:00 a.m., ADA service for that area would begin at 5:00 a.m. and not 4:00 a.m.

Non-ADA service boundaries extend farther out into the City and County and service hours are fixed from 4:00 a.m. to 12:00 a.m. midnight on weekdays and from 6:00 a.m. to 10:00 p.m. on weekends
How much is a Metro Call-A-Ride trip?
ADA Metro Call-A-Ride fare is $4.00, as dictated by a federally mandated fare restriction. This fare is only valid for an ADA eligible customer whose trip begins and ends within 3/4 mile of a fixed route bus or light-rail station during the hours of operation of the bus route or light rail service from which the service area boundary was drawn.

ADA Companion Fare is also $4.00. This fare is only valid for a companion who accompanies an ADA eligible customer from the same origin to the same destination on the same vehicle during the ADA mandated trip.

ADA Personal Care Attendant fare is $0.00, as dictated by a federally mandated fare restriction which states that a Personal Care Attendant (PCA), designated or employed specifically to help the ADA eligible customer meet his or her personal needs, travel free of charge on paratransit systems. To travel free of charge as a PCA, the PCA must be of sufficient age and physical capability to provide the personal assistance required by the ADA eligible customer. To prevent abuse of this provision, the ADA eligible customer may be required to document the need for an attendant when traveling on specific trips. The PCA must travel with the ADA eligible customer from the same origin to the same destination on the same vehicle.

Non-ADA eligible customers or trips outside of ADA mandated service boundaries are charged trip fares based on the mileage or length of the trip. The base trip rate for a non-ADA mandated one-way trip is a minimum of $13.00 for up to 5 miles traveled; each additional mile is $1.30 a mile; each additional rider is charged an additional $3.00.  Trips over 10 miles between the origin and destination may require transfers from one Metro Call-A-Ride van to another.

All fares will be quoted at the time the trip is booked and must be paid in cash, no checks or credit cards are accepted. Exact fare is required. Van operators cannot make change.
Can I pay for Metro Call-A-Ride service with a prepaid pass, ticket, or transfer?
Metro Call-A-Ride customers may present Metro prepaid tickets, multi-use transfers, or any pass fares (monthly pass, weekly pass, etc.) as a credit to cover part of the cost of a Metro Call-A-Ride fare.
Are there fees to transfer from a Metro Call-A-Ride vehicle to MetroBus or MetroLink? Or to transfer to another Metro Call-A-Ride vehicle?
Metro Call-A-Ride operators will issue multi-use transfers for use on MetroLink or MetroBus by request for no additional charge.

Metro Call-A-Ride customers may be required to transfer between Metro Call-A-Ride vehicles to complete a continuous one-way trip. ADA eligible customers traveling within ADA mandated service boundaries who are required to transfer will not be charged for this transfer.  Non-ADA eligible customers or individuals traveling outside of ADA mandated service boundaries that require a transfer from one Metro Call-A-Ride vehicle to another to complete a continuous one-way trip will pay the entire cost of the trip on the first leg of the trip.
How can I look up the details of my Metro Call-A-Ride reservation?
If you want to inquire about your Metro Call-A-Ride trip times, or if you think you may have missed your Metro Call-A-Ride vehicle for any reason, call the Customer Assistance & Cancellation phone line at 314-289-5230. The Customer Assistance & Cancellation phone line is open weekdays from 3:00 a.m. to 1:30 a.m. and weekends from 4:00 a.m. to 1:30 a.m.
Are Madison County Transfers and Passes accepted on Metro Transit or vice versa?

MCT regional transfers (blue in color) will be accepted as full fare without upgrade on MetroLink and all MetroBuses (both Illinois and Missouri) without additional charge.  The transfers are subject to the same guidelines as Metro’s two-hour multi-directional transfer. MCT accepts Metro Multi-use transfers for one bus trip without additional fare. MCT does not accept Metro multi-use transfers for unlimited use on MCT.

Regional transfers (blue in color) are the only transfers accepted from Madison County services on MetroBus or MetroLink. 

The Madison County local transfers (green in color) are not accepted on any MetroBus or MetroLink service operated by Metro in Missouri or Illinois.

MCT Local or Regional Passes

Metro does not accept any MCT monthly passes or the summer Youth Pass.

$37.50 Local & $50 Express Madison County Passes – Not valid on any Metro System services