Metro Call-A-Ride provides curb-to-curb van service in St. Louis City and County with advance reservations. Additionally, origin to destination service is available for those who qualify and request the service at the time of booking. Service is provided to ADA-Eligible (Americans with Disabilities Act) customers who have registered to use the service as well as the general public.
For more information, take a look at the Metro Call-A-Ride brochure for details on reservations, fares and other service information, or check out our Metro Call-A-Ride tips for answers to many common questions about the service.
Metro Call-A-Ride Service Areas & Fares
ADA service is only available to an ADA-Eligible customer taking an ADA-Mandated trip in the blue shaded area Monday - Sunday.* To qualify as ADA-Eligible, a customer's personal conditions of ADA eligibility must be in effect on the day of service. To qualify as an ADA-Mandated trip, the customer trip must begin and end within 3/4 of a mile from a MetroBus route or MetroLink station at the time the bus/train is running. Non-ADA Eligible customers or Non-ADA Mandated trips may be taken in the blue shaded area, but Non-ADA mileage based fares will apply.
Non-ADA service is available to everyone in the pink shaded area, Monday -- Sunday. All Non-ADA Mandated trips in St. Louis City and County are available at the mileage-based fare rate.
*Be sure to call Metro Call-A-Ride Reservations at 314-652-3617 to check on a particular trip's eligibility. For more information on fares, take a look at the Metro Call-A-Ride brochure.
Am I eligible for ADA service?
ADA service is available to registered customers carrying a Metro Call-A-Ride ADA Eligibility ID card for trips within ADA mandated service boundaries. Eligibility is based on whether your disability prevents you from performing the tasks needed to ride regular transit service some or all of the time. You must apply and be found eligible ahead of time to use this program. At the time of your assessment, the ADA office will determine the level of service for which you qualify. To qualify for ADA eligible fares, personal conditions must be in effect on the day of the trip. If you have any questions about your ADA eligibility or personal conditions of eligibility, please call Metro’s ADA Office at 314-982-1510 (TDD 314-982-1509).
Call 314-652-3617 or toll free at 888-652-3617
For Hearing impaired: call Relay Missouri at 711
The reservation phone lines are open Monday through Sunday from 7:30 a.m. to 4:30 p.m. Generally, ADA-Mandated trips can be booked up to three days in advance EXCEPT ON FRIDAY, when ADA-Eligible customers can book ADA-Mandated trips up to five days in advance all the way through to the Wednesday of the following week. This eliminates the need to call on weekends to book weekday trips. Non-ADA mandated trips can only be reserved on the day before the trip. ADA-Mandated trips that are frequent and ongoing may be eligible for a pre-booking status.
Call 314-289-5230 to cancel a scheduled trip on Metro Call-A-Ride
Cancel early if you are unable to keep your reservation for any reason so schedules can be adjusted to make room for other customers. Please call as early as possible. You must call at least three hours before your scheduled ride or you will receive a No-Show infraction. Repeated late cancellations or No-Shows may result in a suspension of your riding privileges. For additional information, please refer to our No-Show Policy or contact the Customer Service Coordinator at 314-982-1505.
For More Information
For more information about Metro Call-A-Ride service, call the Customer Service Coordinator at 314-982-1505 or click on the links below to download our brochures: