Metro’s Call-A-Ride paratransit service is a curb-to-curb public transportation option offered to both the general public and to persons whose disabilities prevent use of regular, accessible, fixed route transit services. This service offers next-day shared rides in modern, wheelchair accessible vehicles in the City of St. Louis and St. Louis County. Consult the service boundary map below to determine what type of service may be available for you, or take a look at the Metro Call-A-Ride brochure for more information. For more information on how to use the service, check out Metro Call-A-Ride tips.
Metro Call-A-Ride Service Areas & Fares
Americans with Disabilities Act (ADA) eligible service is available to ADA eligible customers taking an ADA mandated trip in the blue-shaded areas, Monday through Sunday. To qualify as an ADA mandated trip, the customer's commute must begin and end within 3/4 of a mile from a MetroBus route or MetroLink station at the time the bus/train service is operational. Non-ADA eligible customers or non-ADA mandated trips may be taken in the blue shaded area, but non-ADA mileage based fares will apply.
Non-ADA service is available to everyone in the pink shaded area, Monday through Sunday, and in the green shaded area on Saturday and Sunday only. Non-ADA mileage based fares will apply for these trips. For more information on fares, call Metro Call-A-Ride at 314-652-3617 or check out the Metro Call-A-Ride brochure.
Am I eligible for ADA service?
ADA service is available to registered customers carrying a Call-A-Ride ADA Eligibility ID card for trips within ADA mandated service boundaries. Eligibility is based on whether your disability prevents you from performing the tasks needed to ride regular transit service some or all of the time. You must apply and be found eligible ahead of time to use this program. At the time of your assessment, the ADA office will determine the level of service for which you qualify. To qualify for ADA eligible fares, personal conditions must be in effect on the day of the trip. If you have any questions about your ADA eligibility or conditions of eligibility, please call Metro’s ADA Office at 314-982-1510 (TDD 314-982-1509).
For Metro Call-A-Ride reservations:
Call 314-652-3617 or toll free at 888-652-3617
For Hearing impaired call Relay Missouri at: 800-735-2466 or 800-735-2966, or 711
The reservation phone lines are open Monday through Sunday from 7:30 a.m. to 4:30 p.m. Generally, ADA mandated trips can be booked up to three days in advance EXCEPT on Friday. On Friday, ADA eligible customers can book ADA mandated trips up to five days in advance all the way through to the Wednesday of the following week. This eliminates the need to call on weekends to book weekday trips. Non-ADA mandated trips can only be reserved up to one day before the trip. All trips can be booked on the day of travel if space is available. ADA Mandated trips that are frequent and ongoing may be eligible for a pre booking status.
To cancel a scheduled Metro Call-A-Ride trip, call 314-289-5230
If you are unable to make your scheduled Metro Call-A-Ride trip, please contact Metro as soon as possible so that we may accommodate others in the Metro Call-A-Ride schedule. Trips must be canceled within three hours in advance of the scheduled time of departure; otherwise, the Metro Call-A-Ride patron will be charged a no-show infraction. While we understand that a missed trip is sometimes unavoidable, a repeated pattern of late cancellations or no-shows may result in suspension of riding privileges. The Customer Assistance & Cancellation phone line is open weekdays from 3:00 a.m. to 1:30 a.m. and weekends from 4:00 a.m. to 1:30 a.m. For more information regarding cancellations and no-shows, please read the full No-Show Policy.
For More Information
Call Metro Call-A-Ride at 314-652-3617, read the Metro Call-A-Ride brochure, or check out the Metro Call-A-Ride category in the FAQ section.