Safety & Security
The safety of our passengers and operators is a top priority for Metro. The Metro Public Safety department uses multiple layers of security to ensure that the region's public transit system remains a safe, secure and convenient transportation option for the community.
Metro employs Public Safety Officers who are responsible for patrolling the system and investigating, and responding to, any incidents of suspicious activity on MetroLink and MetroBus.
Metro also contracts with local law enforcement from the City of St. Louis, St. Louis County and St. Clair County for uniformed police officers to patrol Metro property and provide additional security and visibility throughout the system. Undercover police officers are also used to monitor MetroLink and MetroBus service.
Additionally, Metro uses contracted security guards and fare inspectors from Securitas Security to check tickets and passes onboard MetroLink trains, and patrol station platforms and trains, Transit Centers, Park-Ride lots and other Metro property.
All MetroLink platforms are monitored 24-hours a day, 7-days a week on video by security dispatchers who can immediately call for Metro Public Safety and/or police assistance, if necessary. Cameras also monitor Park-Ride lots, stairwells, parking facilities and Metro trains, buses and vans.
Passenger Assist Telephones are located on all MetroLink platforms, allowing customers to ask questions about their commute or contact Metro Public Safety to report suspicious or inappropriate activity. Inside MetroLink trains, customers also have the ability to contact the MetroLink operator by an intercom located at the end of each MetroLink car. Additionally, emergency telephones are located throughout Metro Transit parking facilities that directly link with Metro Public Safety.
Report emergencies, unattended packages, or suspicious or inappropriate activity. Call 314-289-6873 or 911.
We never know when an emergency or natural disaster will occur, and it could happen while you are using the Metro Transit system. Do you have a plan in place if an emergency interrupts your day? For more information on how to prepare for the unexpected, visit:
When riding any public transit system, there are some important tips to keep in mind when traveling to ensure you have a safe commute.
- Be aware of your surroundings when traveling, and try to stay in well-lit areas.
- Never offer money to someone you do not know.
- Keep your packages with you - do not leave them unattended.
- If there is an emergency, stay calm and listen for instructions. If you are on a train or bus, wait for instructions from your operator. If you are on a platform, listen to station announcements.
- If a vehicle stops unexpectedly, do not exit the vehicle unless instructed to by official staff. If evacuation becomes necessary, carefully follow the staff's instructions.
- For further tips, please read our Emergency Guidelines brochure