Riding Metro
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Safety & Security

 

The safety and security of our customers are the highest priorities for Metro Transit.  A number of measures are in place to help ensure that the region's public transit system remains a safe, secure, and convenient transportation option for our community.

Security

Metro Transit employs sworn, uniformed police officers from the City of St. Louis, St. Louis County, and St. Clair County, IL, to patrol the transit system.  Undercover police officers are also employed to monitor MetroLink and MetroBus service.  Additionally, Metro Transit contracts with Securitas Security to staff MetroLink platforms and trains, and handle fare enforcement. 

Surveillance

All MetroLink platforms are monitored 24-hours a day, 7-days a week on camera by security dispatchers who can immediately call for police and/or security assistance, if necessary.  Cameras also monitor Park-Ride lots, stairwells, parking facilities and nearly all Metro Transit trains, buses and vans.

Communication

Passenger Assist Telephones are located on all MetroLink platforms, allowing customers to ask questions about their commute, or contact security to report suspicious or inappropriate activity.  Inside MetroLink trains, customers also have the ability to contact the MetroLink operator by an intercom located at the end of each MetroLink car.  Additionally, emergency telephones are located throughout Metro Transit parking facilities that directly link with security.

Report emergencies, unattended packages, or suspicious or inappropriate activity.  Call 314-289-6873 or 911.

More Information

We never know when an emergency or natural disaster will occur, and it could happen while you are using the Metro Transit system.  Do you have a plan in place if an emergency interrupts your day?  For more information on how to prepare for the unexpected, visit:

Safety Tips

When riding any public transit system, there are some important tips to keep in mind when traveling to ensure you have a safe commute.

  • Be aware of your surroundings when traveling, and try to stay in well-lit areas.
  • Never offer money to someone you do not know.
  • Keep your packages with you - do not leave them unattended.
  • If there is an emergency, stay calm and listen for instructions.  If you are on a train or bus, wait for instructions from your operator.  If you are on a platform, listen to station announcements.
  • If a vehicle stops unexpectedly, do not exit the vehicle unless instructed to by official staff.  If evacuation becomes necessary, carefully follow the staff's instructions. 
  • For further tips, please read our Emergency Guidelines brochure