Director of Communications
Metro Transit is carefully monitoring the winter storm expected to impact the bi-state region with snow, sleet and freezing rain. Metro customers should plan ahead and allow extra time for their commutes, especially this afternoon and evening and possibly the rush hour on Friday morning.
“We expect there will be weather challenges. We are asking our customers to anticipate and plan ahead for delays,” said Ray Friem, Metro Chief Operating Officer Transit Services. “Please be patient with our operators and know that we will do everything we can to safely get you to where you need to go. MetroBus vehicles and Call-A-Ride vans can only travel as fast as the road conditions permit. Snow is not an issue for MetroLink trains but ice on the overhead MetroLink wires can cause major issues and delays for MetroLink service.”
Delays for MetroBus and Call-A-Ride customers are likely if roads are covered with ice and snow, and both walking and driving could become treacherous. MetroLink Stations, transit centers, bus stops, and parking lots could be slick so customers are asked to be extra careful. Crews have pre-treated where feasible and are preparing for snow removal on Metro parking lots, walkways, transfer areas and platforms.
Metro will update customers about major service delays through the media and through social media on Facebook at St. Louis Metro Transit, on Twitter @STL Metro, and on Metro’s blog at www.nextstopstl.org. The latest Rider Alerts will be posted on Metro’s website www.metrostlouis.org. Customer Service representatives are available Monday through Friday from 7:30 a.m. until 4:30 p.m. by calling 314-982-1406 in Missouri and by calling 618-271-7879 in Illinois.