April 17, 2018 | 11 Comments

FAQ: Your Metro Reimagined Questions Answered

Return to Blog

Metro Reimagined logo overlay on bus in motion


When Metro Transit unveiled its draft plan for Metro Reimagined a few weeks ago, we knew it would be a popular topic for current MetroBus riders, regional stakeholders and transit enthusiasts.

We’re receiving valuable feedback regarding the draft plan via our Customer Service team, on social media and at various informational meetings around town. A lot of you have questions about the proposal, so we’ve gone ahead and answered a few of the most common questions we’ve been hearing from you.

Q: What is Metro Reimagined?

A: Metro Reimagined is an in-depth study of the Metro Transit system. Using research along with feedback from you, we’ve developed a draft of a new transit service plan that’s designed to provide new and existing customers with faster service, shorter wait times, and more reliable connections.

Q: Why do we need to change the system?

A: We need to adapt so we can provide you with services that meet your travel needs. In recent years, MetroBus ridership has been on the decline for the past several years, as is the case for most transit agencies across the country. While there are always a variety of factors that can impact this number, one thing is clear: the Metro Transit system, as it is today, could work better for the St. Louis region.

Q: What are the highlights of Metro Reimagined?

A: The draft plan will increase frequency to the 12 most-popular MetroBus routes (these routes accommodate more than half of today’s MetroBus ridership in Missouri) so that they would arrive at bus stops every 15 minutes or better. Most other MetroBus routes would be upgraded to 30-minute frequency. The draft plan also provides faster, more direct trips and new transit technology options.

In addition, for the areas in the region where a 40-foot bus isn’t the best way to move riders, we are looking at new options to provide better service – options like smaller vehicles, shuttles or on-demand services.

Q: How much will this plan cost?

A: The enhancements from Metro Reimagined will be supported using Metro Transit’s existing operating budget.

Q: What MetroBus routes will be cut under this plan?

A: Metro Transit will continue to serve all areas of the St. Louis region – but the system will look different under the proposed plan. We are working hard to minimize the impact of these changes, but you may need to make adjustments to your commute.

However, with these changes, you will have a faster, more reliable transit system with more frequent service than you enjoy today. And for the majority of riders, your current commute should take less time overall under the proposed plan than it does now.

Q: How does Metro Reimagined address safety?

A: The draft plan includes shorter wait times at bus stops, and coordinated connections between buses and trains. This means we can deliver you to destinations faster and safer. Metro will also introduce new technology to help you feel safer and more secure while on the system. For example, riders can now sign up for SafeTrek, a mobile personal safety app that notifies law enforcement of emergencies at the touch of a button. In addition, we will be launching a new text messaging service that riders can use to contact Metro Public Safety.

Our law enforcement partners have also increased their patrols and presence on the Metro system, and efforts are underway to have St. Clair County Sheriffs begin patrolling areas on the Missouri side of the river.

Q: When will changes go into effect?

A: We’ll be accepting public comments until May 4, and then incorporate changes to finalize the plan, which we will share this summer. We anticipate rolling out service improvements and network changes in phases from 2018 to 2021. While most of the planned changes will not occur until 2019 at the earliest, some shorter-term implementation activities could include: conducting demonstration projects of new service types, introducing new technology and customer amenities, as well as new vehicles to our fleet; beginning to make adjustments to some bus routes.

Let us know what you think.

There are several ways you can share your thoughts and comments about the draft service plan.

Return to Blog
System Changes

11 thoughts on “FAQ: Your Metro Reimagined Questions Answered”

  1. Robin Gray says:

    Minimize the impact? By eliminating my way to work and the grocery store? My two routes #80 and #14 are slated to be killed. The #80 is my way to work – the BJC campus where tons of people ride public transit to get to and you’re taking away transportation from the neighborhoods folks moved to to be close to work????? This is a load of crap!!!

    1. Matthew Hibbard says:

      Robin, we saw your similar comment on our Facebook page and have answered your comment there. We’ll make sure this is sent over to our Planning Department as well. Thank you.

      1. Jeffrey G Shell says:

        I also rely on the 80 bus to get to/from work. My roommate and I both have eye issues and are dependent on the 80 bus. Our neighbor is totally blind and uses the bus when needed. He teaches Braille at the blind school. I don’t understand helping the busier routes by eliminating other needed routes.

        Please explain why you’re once again screwing me? I had issues with cutting the 30 route that I p8cked up on 10th street to the Civic Center. The new 32 bus gets me to the Civic Center 10 minutes after every 80 bus leaves. I was ignored then, I will be ignored again by your company.

        Jeffrey Shell

        1. Matthew Hibbard says:

          Jeffrey, thanks for your comments. The plan presented now is a draft, so know we hear your challenges about the proposed changes.

          While the #80 as it runs today is not a route in the proposed plan, segments of the existing route will be covered by other proposed service (such as the proposed #8 travelling along the Tower Grove Ave. corridor). Additionally in the same area of the City, we propose running 15-minute service along Jefferson with the #11, and 30-minute service along Chouteau with the #31 (both of which would travel to Civic Center). Are either of those routes accessible to you from where you start your journey? While boardings are consistently low along certain segments of the #80, we understand it is frustrating to see proposed bus realignments that could present challenges in a person’s daily life.

          From what I can gather from your comment, it sounds perhaps like you are travelling from the Park Ave. corridor or maybe from the Shaw neighborhood? If you are willing to share, we’d like to learn more about the places and times that you travel on the current #80 (for instance, approximately where/when you board and where you travel to).

          Let us know where you are boarding and at what times and we can walk you through the process more effectively. Email us at

  2. Kathy Lane says:

    I too rely on the #80 bus as I work next door to Missouri School for the Blind.
    Please do not cut the #80

  3. Robyn Wallen says:

    I am confused I was finally able to access the map today and I live in the Olive West of 270 Corridor. The main bus we use is the Olive and it looked like you are taking out a big chunk of that route and replacing it with community point to point service. We depend on this route to go Chesterfield shopping via Olive bus at Chesterfield Mall and then transferring to the 258 to go out to Chesterfield Commons. We lost our Olive bus before and it was a nightmare for us. We are both legally blind. Add to that the fact that if you cut out fixed route and we are no longer within a 3/4 of a mile of a fixed route stop on either end we would no longer qualify for Call A Ride ADA services. We fought for a long time to get out to the Premium outlets and when we could get a trip it was $8 to $12 each way not the ADA fare. When service was cut several years back we lost our bus service and we were right at the 3/4 of a mile point so were able to continue call a ride service. It could have easily cost us our jobs. There are many people who are blind and disabled in this part of the county as well as far north and south counties who rely on public transit. Many have jobs in Chesterfield Valley and to be quite honest they are building a new Barnes West County hospital and several new medical buildings out here which will require transit particularly as traffic increases. There is life outside the 270 loop and at present due to increased crime on metro we seldom go east anymore. Can you give me a clearer idea about how far out the Olive bus will travel in case I am reading this wrong. Also if you are cutting fixed rout out in the valley?

    1. Matthew Hibbard says:

      Robyn, one of our transit planners would like to talk to you about your transit commute. Would you mind emailing us a good phone number to reach you? Email us at

  4. What do you see as the best way to get to the Botanical Garden without the 14 or the 80? During the special events and the Jazz Festival the direct routes are really the best way to get there.

    1. Matthew Hibbard says:

      The #8 will serve Tower Grove at Shaw.

  5. Kaitlyn Sprague says:

    What will be replacing the Green Line?

    1. Matthew Hibbard says:

      Kaityln, the Green Line is funded a little differently than the rest of our bus service, which is why it’s not included in this draft of the Metro ReImagined service plan. However, we are currently exploring if and how we can retain bus service to destinations along the existing Green Line. To that end, it would help us to learn about how you use the Green Line today (approximately when/where you board and where you travel to).

Your email address will not be published. Required fields are marked *