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November 19, 2015 | 13 Comments

Metro Campaign Encourages Everyone to ‘Don’t Be That Guy’

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Don't Be That Guy

Metro launched a new campaign this fall that encourages passengers to stray away from turning into, well, that guy.

Riders can become “that guy” in several ways, from “the space invader” to “the noise blaster,” but it ends up with the same result: potentially disrupting the transit experience for others. We’ve posted friendly messages throughout the system ─ inside MetroBus shelters, on walls inside key transit centers, buses and around MetroLink platforms ─ to encourage all passengers to steer clear of those behaviors.

And if you happen to see a passenger that fits the persona of “that guy”, you have the power to make a change. Call Metro Public Safety at 314-289-6873 or 911. Help us make a better transit experience for everyone.

Visit this website to learn more about our passenger awareness campaign.

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13 thoughts on “Metro Campaign Encourages Everyone to ‘Don’t Be That Guy’”

  1. Mike says:

    experienced thus on regular basis that I stop riding for 3 months

    1. Matthew Hibbard says:

      Sorry to hear that Mike. Now you know the number to call when you do experience “That Guy” on the train or bus.

  2. Michelle says:

    Do I still need to call after I see a negative behavior? I have seen people gambling on the train and by the time I tell someone they are gone.

    1. Jerry says:

      Please do call, Michelle. Even if they leave, the information you share provides our Public Safety team with data they can use to identify trends and augment their patrols in the future.

  3. Robert says:

    Considering Metro relies so heavily on federal funds, spending money on these advertisements is just a bad idea there are much better use of scarce resources than this. There’s already the rules listed on the bus and the bus drivers can kick a passenger off the bus for being too loud. I’ve been riding the bus for over 5 years and I’ve never seen anyone gambling on a bus.

    1. Jerry says:

      Thanks for the feedback, Robert — I’ll share it with our Marketing department for their consideration in future campaigns.

  4. Andrew says:

    Regularly seeing teens smoking pot at the union station stop, gambling, and passing around bottles of liquor on the train. I started driving to work when I kept hearing issues with people getting randomly beaten on the metro. Security on the metro always was the issue for me.

    1. Matthew Hibbard says:

      Andrew, we’re sorry to hear about your experience with Metro and we are implementing safety measures to create a better transit experience for all our passengers. Metro has increased its Metro Public Safety officers in strategic ways and have targeted areas where incidents are more likely to occur. If you happen to witness anything suspicious on board MetroBus or MetroLink, please feel free to call Metro Public Safety anytime at 314-289-6873.

  5. Gus says:

    Do you really think telling passengers to call the Emergency number 911 for loud music or someone using more room than necessary is being civically responsible? Shouldn’t 911 be reserved for actual emergencies? C’mon guys, let’s interject a little bit of common sense at Metro. It’ll go a long way!

    1. Matthew Hibbard says:

      Gus, depending on the situation, calling 911 may be the best option. However, we will leave that decision up to you and to our passengers. Depending on the severity, it may be more appropriate to contact Metro Public Safety. If that’s that case, you may call them 24/7 at 314-289-6873.

  6. WEFA says:

    When will metro come out with way either online live chat or text to inform of an incident? I watched and listened as a big group planned a beat up fight when exiting to forest park station but no way was I going to call with them surrounding me! Had I been able to text a number I could have mentioned there should be security on way to try to prevent incident happening.

    1. Matthew Hibbard says:

      We have explored the possibility of a text feature and have discussed this with local police, but that’s very difficult to implement technologically and respond to in real-time. The greatest barrier is being able to provide the resources necessary (i.e. staff) to receive and respond to customer contacts in real-time. We agree that creating a direct link between Metro customers and Public Safety is critical.

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