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November 29, 2014 | 3 Comments

Metro Service Change Scheduled for December 1

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The upcoming Metro transit quarterly service change, scheduled to be implemented on December 1, will transform the #2 MetroBus Red Line route.

Currently, the #2 Red Line route serves customers in North St. Louis County, St. Louis, Clayton, Richmond Heights, Maplewood, and Kirkwood. It has been challenging to keep that route operating on time given the distance covered between the Rock Road MetroLink Station and St. Louis Community College at Meramec.

To improve the on-time performance, the #2 Red Line MetroBus route will be divided into two smaller segments. Starting December 1, the #2 Red Line will only provide service between the Maplewood-Manchester MetroLink Station and the Rock Road MetroLink Station. A new route, the #68 Big Bend, will operate between St. Louis Community College at Meramec and the Brentwood I-64 MetroLink Station beginning on December 1.

Metro transit is constantly monitoring and reviewing feedback from customers and operators as part of the commitment  to build a better transit experience for the St. Louis region. The quarterly adjustments to MetroBus routes and MetroBus and MetroLink schedules are made in an effort to better improve MetroLink connections and MetroBus on-time performance.

Details of the service change effective December 1, 2014 are as follows:

Customer Service representatives are available from 7:30 a.m. to 4:30 p.m., Monday through Friday, by calling (314) 982-1406 or (618) 271-7879.

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3 thoughts on “Metro Service Change Scheduled for December 1”

  1. John Petterchak says:

    What’s the reasoning behind the timing on the #17? The only connection at the Reavis Park and Ride lot is with the 40X, yet it doesn’t seem to be lined up with that line at all:

    In the morning, SB #17 arrives at Reavis at 6:58 (that’s the last one serving the lot)
    The next 40X is at 7:23 which is 25 minutes later – even though there was one at 6:53 – five minutes before the #17 got there. (Also, there’s no shelter or anything at this stop even though it’s a listed transfer point.)

    In the evening, the first NB#17 doesn’t serve the lot until 5:23. That lines up with the 40X run that gets there ar 5:17, but if that bus is late, the next NB#17 isn’t until 5:53. Meanwhile there are several 40X runs in the evening that hit the lot well before 5:23. (4:03, 4:33 and 4:57), but the NB#17 isn’t set up to handle any of these.

    I think this is the last straw. Time to bite the bullet and just drive to work every day. Metro has made it really difficult to keep supporting them, and I’ve been using you pretty faithfully for the past nine years.

    Thanks,

    John Petterchak

    1. Matthew Hibbard says:

      John, here’s is the response from our Planning Department:

      Metro transit ranks bus routes by ridership per hour. The #17 Oakville is rated 49 out of our 52 total routes in Missouri. We will reduce service on that particular route. Rush hour was every 30 minutes (it’ll go to every 40 minutes on Dec. 1) and off-peak was every 60 minutes (it’ll go to 80 minutes).

      With the new service, the express operates every 30 minutes and #17 Oakville operates every 40 minutes. These two routes will not connect.

      Metro unfortunately can not add service due to funding. We’re using the savings from the #17 Oakville and other routes to add service where ridership is increasing.

      The Reavis Park and Ride lot does not have enough service to provide a shelter at this location.

  2. John Petterchak says:

    Thanks for the update. I do question why the #17 serves the lot in the first place since I think everyone who parks there uses the 40X and not the 17, but maybe I’m wrong on that.

    As far as the lack of a shelter, there are several bus shelters that are still being maintained which are no longer on a bus route (like the one at Gravois and Weber Rd.).

    Thanks,

    John Petterchak

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