Protecting our Customers and Team Members
Metro Transit is here to safely get you where you want to go. It’s safe to say your home is the cleanest it’s ever been. We’ve also been working hard to take care of our housekeeping. You’re going to see us differently—not only do our buses, trains and vans look cooler, they’re cleaner and safer, too. We’re happy to see you again from the driver’s seat.
Metro Transit has made changes to its operations to help protect riders and employees on the transit system.
Metro has made adjustments to transit operations and services to better protect operators and passengers, and to minimize potential exposure to COVID-19. We are very sensitive to the heroic efforts our MetroLink, MetroBus and Metro Call-A-Ride operators are making every day to serve our community during this crisis. In addition to the measures listed below, we are providing all transit operators with masks, gloves and other personal protective equipment, limiting passenger loads on buses, installing polycarbonate shields around the operator cabs on all buses, and making changes to MetroBus service that better meet ridership demands and support social distancing.
We have joined the APTA Health & Safety Commitments Program as part of our continued efforts to provide vital transportation options for everyone who needs to connect with their important destinations. Learn what those commitments mean here.
- Enhanced cleaning & disinfecting of Metro facilities and vehicles (see below).
- Cash fares are temporarily suspended on Metro Call-A-Ride to minimize interactions and exposure.
- Paper transfers and two-hour passes have been temporarily suspended to minimize exposure and physical exchange of fare media.
- Launched a mobile fare option for riders that is visually validated and requires no physical exchange of fare.
- All buses are limiting the number of passengers that can be on board at one time.
- All MetroLink passengers may board/exit trains using all doors except for the first door located near the operator.
- All riders must stand behind the orange or yellow line to maintain social distancing.
- All Metro Transit and Bi-State Development employees must participate in a temperature screening before they begin work or operate Metro vehicles.
- Indoor access to Transit facilities & MetroStore are temporarily suspended.
- Educational signs and audio announcements on social distancing, “slowing the spread”, wearing face coverings and essential traveling are in place throughout the transit system.
- Hand-washing stations were installed for our riders at 18 Metro Transit Centers and MetroLink Stations in Missouri and Illinois. (Please note that hand-washing stations are no currently unavailable due to cold temperatures.)
Disinfecting and Cleaning the System
MetroBus, MetroLink and Metro Call-A-Ride vehicles are being sanitized every night with disinfectants and cleaning agents that are CDC-approved to fight COVID-19. Our team is also working throughout the day to clean vehicles and high-touch surfaces at transit centers and stations.
- During operation, any vehicles with unsanitary conditions are removed from service for disinfecting.
- Wiping down and disinfecting high-touch surfaces on Metro vehicles and at transit centers and MetroLink stations.
- Please keep in mind though, as soon as someone touches one of the surfaces, it is no longer disinfected.
Metro Transit will continue to closely monitor operations, and will make any necessary adjustments to support the health and safety of transit operators and riders during the pandemic. Transit riders who have questions or require assistance are encouraged to call or text Metro Transit Information at 314-231-2345 (phone) or 314-207-9786 (text), Monday through Friday from 7 a.m. to 6 p.m.
Stay informed on the latest updates at metrostlouis.org/health.