Protecting our Customers and Team Members
Metro Transit is here to safely get you where you want to go. It’s safe to say your home is the cleanest it’s ever been. We’ve also been working hard to take care of our housekeeping. You’re going to see us differently—not only do our buses, trains and vans look cooler, they’re cleaner and safer, too. We’re happy to see you again from the driver’s seat.
Metro Transit has made changes to its operations to help protect riders and employees on the transit system.
Safety is our first priority. That is why we have made several important adjustments to our operations and services to better protect our passengers and team members from COVID-19, including our dedicated MetroLink, MetroBus and Metro Call-A-Ride operators who have and continue to provide critical transportation services for our community every day during this pandemic.
In addition to the measures listed below, we have implemented enhanced cleaning and disinfecting measures for transit vehicles and high-contact areas throughout the transit system, provide all frontline team members with masks, gloves and other personal protective equipment, have installed polycarbonate shields around the operator cabs on all buses, and require temperature screenings for all team members. Our team is committed to ensuring everyone can rely on Metro Transit safely and conveniently for their transportation needs.
We also joined the APTA Health & Safety Commitments Program as part of our continued efforts to provide vital transportation options for everyone who needs to connect with their important destinations. Learn what those commitments mean here.
- Enhanced cleaning & disinfecting of Metro facilities and vehicles.
- Securing vaccines for team members through partnerships with the East Side Health District and St. Clair County.
- Cash fares are temporarily suspended on Metro Call-A-Ride to minimize interactions and exposure.
- Paper transfers and two-hour passes have been temporarily suspended to minimize exposure and physical exchange of fare media.
- Launched a mobile fare option for riders that is visually validated and requires no physical exchange of fare.
- All buses are limiting the number of passengers that can be on board at one time.
- All MetroLink passengers may board/exit trains using all doors except for the first door located near the operator.
- All riders must stand behind the orange or yellow line to maintain social distancing.
- All Metro Transit and Bi-State Development employees must participate in a temperature screening before they begin work or operate Metro vehicles.
- Indoor access to Transit facilities is temporarily suspended.
- Educational signs and audio announcements on social distancing and wearing face coverings are in place throughout the transit system.
Disinfecting and Cleaning the System
MetroBus, MetroLink and Metro Call-A-Ride vehicles are being sanitized every night with disinfectants and cleaning agents that are CDC-approved to fight COVID-19, and we are using new antimicrobial technology to dramatically reduce the spread of harmful bacteria and viruses on transit vehicles. Our team is also working throughout the day to clean high-touch surfaces at transit centers and stations.
- Using next generation sanitizers to create protective antimicrobial barriers on transit vehicles.
- During operation, any vehicles with unsanitary conditions are removed from service for disinfecting.
- Wiping down and disinfecting high-touch surfaces at transit centers and MetroLink stations.
More than 800 team members are now fully vaccinated against COVID-19 thanks to our partnership with the East Side Health District and St. Clair County. Vaccines are an important step to continuing our commitment to moving the region safely during the pandemic and we continue to try to secure more vaccines for our team.
Metro Transit will continue to closely monitor operations, and will make any necessary adjustments to support the health and safety of transit operators and riders during the pandemic. Transit riders who have questions or require assistance are encouraged to call or text Metro Transit Information at 314-231-2345 (phone) or 314-207-9786 (text), Monday through Friday from 7 a.m. to 6 p.m.
Stay informed on the latest updates at metrostlouis.org/health.