May 27, 2020 | 36 Comments

COVID-19 Update: MetroBus Fare Collection Resumes on June 1

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Image of MetroBus driving on the street

Metro Transit will resume front-door boarding and fare collection on MetroBus vehicles beginning on Monday, June 1, with some changes to fares and fare collection – including the temporary suspension of paper transfers and two-hour passes, and a reduced cost to MetroBus one-ride fares.

What You Need to Know:

  • You will be required to display a valid pass or pay a cash fare to ride MetroBus and MetroLink.
  • Paper transfers and two-hour passes are temporarily suspended.
  • Bus riders will pay a reduced rate for each MetroBus boarding:
    • $1.00 for full-fare customers
    • $0.50 for reduced-fare customers
  • Two-hour paper passes will not be accepted as valid fare starting June 1.
  • Sales of two-hour passes and 10-ride ticket booklets will be temporarily suspended beginning May 28.
  • If you are using the Gateway Card to ride MetroBus, you will have $1 or $.50 deducted when you tap the fare box, and the normal transfer charge will be deducted when you tap a MetroLink validator.
  • Cash fares will continue to be temporarily waived on Metro Call-A-Ride.
  • You must continue to wear masks covering your nose and mouth when on a Metro Transit vehicle.

These changes temporarily eliminate the physical exchange, collection and distribution of fares, and allow for the safe restoration of fare collection on MetroBus. Metro Transit will continue to closely monitor operations, and will make any necessary adjustments to support the health and safety of transit operators and riders during the COVID-19 crisis.

If you have questions, contact Metro Transit Information at 314.231.2345 (phone) or 314.207.9786 (text), Monday through Friday from 7 a.m. to 6 p.m.

Stay informed on the latest updates at metrostlouis.org/health.

Categories:
System Changes

36 thoughts on “COVID-19 Update: MetroBus Fare Collection Resumes on June 1”

  1. Victoria Waggoner says:

    I would like to know if the number 9 bus will still be running every two hours still on June 15.

    1. Lindsey says:

      We are looking to make changes to service, including restoring some service on temporarily suspended routes, in mid-June. More information will be available early next month.

  2. Jane says:

    Resuming fares with some routes still suspended and heavily reduced service should have fares discounted temporarily by 50% to handle long waits for busses including everything sold in ticket vending machines.

  3. Gina C Sams says:

    What if you’re riding the bus and train. How do you pay for the train

    1. Jerry says:

      If you don’t have a pass, you’ll need to purchase a MetroLink ticket at one of the station’s ticket vending machines.

  4. Kay says:

    After reading this it looks like Metro may be trying to encourage a fare hike. If someone needs to go a half mile down the street after arriving at a bus stop, they will have to pay $2 and that’s not cool people have to pay $1 to board the bus, Metro continues to be the weakest system in the country. I support fares still suspended on the busses. There are still systems keeping fares suspended even in the biggest cities in the country and your not looking at that.

  5. Jason says:

    After looking at this, I will not be riding Metro until they go back to doing regular fares instead of paying a dollar to board a bus. Are other systems across the country doing this? Cause I want see what Metro has looked at.

  6. Jeff says:

    What about monthly passes, if they will still be valid, they need to be 50% off for the busses and the train.

    1. Jerry says:

      Monthly passes are still valid for MetroLink and MetroBus, but there are no plans at this time to reduce their cost.

  7. Bob Philippi says:

    Hopefully on June 15th the 5:05 #11 and the 5:20 a.m. #21 will go back to this.A must to keep job.Thank You

    1. Lindsey says:

      We are looking to make changes to service, including restoring some service on temporarily suspended routes, in mid-June. More information will be available early next month.

  8. Stantasha says:

    Is the 75 wull be running june 1 also

    1. Lindsey says:

      There are no changes to schedules for June 1. We are looking to make changes to service, including restoring some service on temporarily suspended routes, in mid-June. More information will be available early next month.

  9. Alicia R. says:

    Thank you all for your on going efforts to get us where we need to be.
    Services have been adjusted accordingly although there hasn’t been income from “FARES” to cover expenses such as gasoline, maintenance, salaries etc. Being disabled without any transportation can be challenging. I’m willing to support changes throughout these transitions and assist wholeheartedly. Thank you

  10. Emmanuel Strong says:

    Will 30 day reduced fare passes from TmVs still be accepted?

    1. Lindsey says:

      Yes, we are still accepting the 30-day reduced fare pass.

  11. Shannon Villa says:

    There is an MCT Token app that you can buy MCT passes. It says that the passes are valid in Metrobus and Metrolink. I plan to buy my fare on this app. Can you make sure that bus operators are aware that this is valid fare along with fare inspectors? These are good systemwide and not just to transfer from MCT to Metro. Please verify and let me know. Thanks.

    1. Lindsey says:

      Sorry for the confusion, but that information from MCT is inaccurate. We currently do not accept mobile fares through the MCT Token app on Metro Transit.

  12. mark says:

    Hi there can i use reduced fare monthly pass

    1. Lindsey says:

      Yes, you can use your reduced fare monthly pass.

  13. We Are Churchill says:

    I already bought a 10 ride booklet like 5 days ago your telling me it’s useless?

    1. Lindsey says:

      For assistance, please contact our MetroStore at 314-982-1495.

  14. Michelle Procasky says:

    If I ride the train from Shiloh Scott to Delmar loop and then catch the 91 bus to my destination, how much will this cost altogether?

    1. Lindsey says:

      This trip would cost $3.50.

  15. Jason O Thompson says:

    Will the times go to the weekly times on june 1st?

    1. Lindsey says:

      We are looking to make changes to service in mid-June. Details will be released when they are finalized later this week.

  16. Jane says:

    What are you doing about the George Floyd protests in the St Louis Area? Any plans to shift service in the Ferguson area of protests break out again? What about service in the other surrounding areas?

    1. Lindsey says:

      Our Operations and Public Safety teams are monitoring the situation in our region. We do not currently have plans to change service. Any major updates will be posted on social media, on the website, and in our Transit App.

  17. Alice Roche says:

    When will the #2 Red Line be re-instated? That is the only bus that goes near where I work/

    1. Lindsey says:

      We are looking to make changes to service in mid-June. Details will be released when they are finalized later this week.

  18. Lucy L Roulhac says:

    Normally, I buy a monthly pass at a reduced rate as I am a senior, disabled, and work requiring a to/from trip 10 times a week. Will it be more practical to just pay the 50 cent rather than buy the pass?

    1. Lindsey says:

      Hi Lucy – If you are needing 10 to/from trips a week for 4 weeks, that would be $40. So I would recommend the monthly pass. It would be just a dollar cheaper, but a better option with more flexibility.

  19. MARCIA D COOPER says:

    Will the 58 to Chesterfield be restored? Please give it a thought I would like to return to work (SAMS CLUB) soon.

    1. Lindsey says:

      MetroBus service on the #58 remains suspended at this time, but while the route is temporarily suspended you may qualify for a Metro pilot program that provides discounted Lyft rides for transit users. Please contact Metro Customer Service at 314.982.1406 or visit our Lyft program page for more information. https://www.metrostlouis.org/lyft/

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