Due to fewer workforce resources, it is necessary to reduce the frequency of MetroBus services, and riders are encouraged to plan ahead for delays and allow more time for their commutes on MetroBus.
“MetroBus, MetroLink and Metro Call-A-Ride Operators have been heroic in their efforts to serve the region throughout the COVID-19 crisis. They are working on the front lines to ensure doctors, nurses, hospital staff, food service workers, grocery and pharmacy workers and others are able to connect with their important responsibilities,” said Jessica Mefford-Miller, Executive Director of Metro Transit. “But, like many in the region during this challenging time, they also need time off for their health or to care for children and loved ones.”
We are currently operating a modified weekend service schedule. It takes several hundred operators every day to provide those services, and as the available manpower numbers are reduced, it will not be possible to operate every scheduled MetroBus trip. Riders may experience delays in the days ahead as the region continues to address COVID-19.
All MetroBus routes may experience delays. Eliminating MetroBus trips will reduce the frequency of a bus route. For example, if a bus is scheduled to arrive twice an hour, eliminating a trip will mean it only arrives once an hour. Metro is focused on maintaining service levels on higher ridership routes serving medical centers and other important destinations, but all MetroBus routes may experience delays.
As the region continues to be impacted by COVID-19 into April and beyond, a new service plan is being developed that will align operations to available workforce resources, which will allow for more reliable, on-schedule transit services.
New limits to total number of bus passengers. To help minimize potential exposure to COVID-19, all buses will limit the number of passengers that can be on board at the same time equal to the maximum seated capacity of the bus, which for most buses is between 30 and 40 passengers. Once a bus it at capacity, it will not pick up additional passengers until others have exited the bus and more room is available.
Metro Call-A-Ride vans may support MetroBus services. Some MetroBus routes currently experiencing very low ridership may be operated by Metro Call-A-Ride vans.
Stay home if possible. Limit travel for essential trips only. Even though the transit system is seeing low ridership numbers due to COVID-19, reducing frequency may create a situation where keeping a safe social distance is a challenge. Residents are encouraged to stay home and shelter in place if possible, which will help us better serve health care workers, food service employees, nursing home workers and others who need public transit.
Allow extra time for MetroBus commutes until further notice. With delays possible on all MetroBus routes, riders are encouraged to plan ahead and allow more time for your MetroBus commute. The best way to stay up to date on whether a specific bus or MetroBus trip is in operation is through the Transit app. Available for iOS and Android devices, the Transit app provides real-time information on all MetroBus routes. All changes made to MetroBus service are updated to the Transit app, and you are able to see in real-time when your next bus is arriving. Learn how to use the Transit app here.
You can also contact Metro Transit Information for more details on your MetroBus commute. Metro Transit Information is available from 7 a.m. to 6 p.m., Monday through Friday, at 314.207.9786 (text) and 314.231.2345 (phone). Due to high call volumes, the texting option is recommended for a quicker response.
Learn about all that we are doing to help prevent the spread of COVID-19: https://www.metrostlouis.org/health/