How to Check the Status of Your MetroBus
The Transit app is a great resource for planning your trip, purchasing fares and seeing the real-time arrival times for your bus. But, it can also tell you if your bus trip has been cancelled.
Due to operator shortages over the past several weeks, it has been sometimes necessary for select individual bus trips to be cancelled over the past few weeks. Transit can help you check the status of your bus and see if it’s cancelled before you head out.
Is my bus cancelled?
Cancelled MetroBus trips do not show up on the Transit app. You are only able to plan a trip or view schedules for buses that are in service. If you don’t see your bus on the app, then it is not coming.
What this means for you: If you open Transit while you are at your bus stop, it will show you the real-time location of the next bus heading your way. But if, for example, the 10 a.m. bus is cancelled, it will not be displayed – you would only see the real-time location of the next bus trip.
This feature also works when planning your trip – once you have selected your route, you will see the real-time location of the buses in service on that route, no cancelled trips will appear.
An important note: Be sure to check Transit close to your departure time to check the status of your bus. Updated information on cancelled trips is only available on Transit within 90 minutes of the scheduled departure time of your bus.
What can I do if my bus is cancelled?
If you have a wait of 30 minutes or more due to your bus not showing up for its scheduled trip, we can help set up a ride on Lyft for you. Give our Transit Information team a call at 314-231-2345 and let us know your situation. We will do our best to make sure that you get to your destination on time.
Our Transit Information Experts are available Monday through Friday from 7 a.m. to 6 p.m. to assist you with your journey and answer any questions you may have. Contact them by calling 314-231-2345 or texting 314-207-9786.