July 8, 2021 | 5 Comments

How to Check the Status of Your MetroBus

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Green background with a smartphone on the left side showing the Transit app. The text on the right says "Plan your trip. Track your ride. Pay your fare." The Transit app and Metro Transit logos are underneath the text.

The Transit app is a great resource for planning your trip, purchasing fares and seeing the real-time arrival times for your bus. But, it can also tell you if your bus trip has been cancelled.

Due to operator shortages over the past several weeks, it has been sometimes necessary for select individual bus trips to be cancelled over the past few weeks. Transit can help you check the status of your bus and see if it’s cancelled before you head out.

Is my bus cancelled?

Image showing two screenshots from the Transit app to compare what it looks like when a scheduled bus is in service and when it is not in service

Left Screenshot: If the bus you normally use is scheduled to arrive in 9 minutes at your stop and is in service, you will see its real-time location on the map, as well as the scheduled arrival time in Transit. Right Screenshot: If the bus you normally use is scheduled to arrive in 9 minutes at your stop and is not in service, there will not be a real-time location shown on the map for it and the scheduled arrival time will not be shown in Transit. That means your bus is not coming.

Cancelled MetroBus trips do not show up on the Transit app. You are only able to plan a trip or view schedules for buses that are in service. If you don’t see your bus on the app, then it is not coming.

What this means for you: If you open Transit while you are at your bus stop, it will show you the real-time location of the next bus heading your way. But if, for example, the 10 a.m. bus is cancelled, it will not be displayed – you would only see the real-time location of the next bus trip.

This feature also works when planning your trip – once you have selected your route, you will see the real-time location of the buses in service on that route, no cancelled trips will appear.

An important note: Be sure to check Transit close to your departure time to check the status of your bus. Updated information on cancelled trips is only available on Transit within 90 minutes of the scheduled departure time of your bus.

Download Transit today from the App Store or Google Play.

What can I do if my bus is cancelled?

If you have a wait of 30 minutes or more due to your bus not showing up for its scheduled trip, we can help set up a ride on Lyft for you. Give our Transit Information team a call at 314-231-2345 and let us know your situation. We will do our best to make sure that you get to your destination on time.

Our Transit Information Experts are available Monday through Friday from 7 a.m. to 6 p.m. to assist you with your journey and answer any questions you may have. Contact them by calling 314-231-2345 or texting 314-207-9786.

Categories:
Rider Alert, Technology

5 thoughts on “How to Check the Status of Your MetroBus”

  1. Michelle says:

    What can I do if a scheduled bus time is canceled on the weekend? I cannot call you for help.

    1. Lindsey says:

      If you contact our Transit Information team at 314-231-2345 during their operating hours (Monday to Friday, 7 a.m. to 6 p.m.), they may be able to assist you if you are concerned about your bus not showing up over the weekend.

  2. Kelly says:

    I have called multiple times about # 9 not showing up on Sundays and told the person I was talking to I have to take a Lyft home on sundays and it’s 20 buck a ride I get I am sorry driver shortage . No one as offered to help out on this #9 issue on Sunday evening. The past month I have spent 80 bucks on Lyft plus another 78 bucks on a bus pass . I have no other bus I can take it’s the only one that goes out to Oakville . So if metro offers this why has it not been offered to me I am told sorry driver shortage . Someone please explain . I have receipts to prove what I am saying .

  3. Graham Florida says:

    The 73 consistently no-shows. I’m generally fine with waiting until the next bus, but it’s kinda ridiculous getting to the stop ten or fifteen minutes before the last scheduled bus and then it just… Doesn’t come. It’s weird because I’ve seen two southbound buses pass while waiting, but no northbound. Hoping the northbound shows up so I don’t have to shell out on an uber home. The status just flips from “scheduled” to “departed.”

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