February 25, 2016

Learn About MetroBus Changes Beginning February 29

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Update: The public information meeting scheduled for Tuesday, March 8 at St. Louis Community College – Florissant Valley from 10 a.m. to 6 p.m. has been cancelled due to weather. The meeting has been rescheduled for Thursday, March 10 inside the student center at St. Louis Community College – Florissant Valley from 11 a.m. to 1 p.m. 

Metro passengers will have the opportunity to find out about the upcoming March quarterly service change and how it may impact their public transit commutes.

Metro employee ambassadors will be stationed at various Metro transit centers to help prepare passengers for the March 14 service change starting on February 29.

The March MetroBus service change impacts 48 MetroBus routes in the Bi-State area, and includes the introduction of nine new MetroBus routes. MetroBus service in North St. Louis County has been entirely redesigned to accommodate the opening of the new North County Transit Center in Ferguson.

Service Change Information Schedule:

Ballas Transit Center (map)

  • February 29:  6 a.m. – 10 a.m.

Civic Center Transit Center

  • March 3:  6 a.m. – 6 p.m.
  • March 9:  2 p.m. – 6 p.m.

Clayton Transit Center

  • February 29:  2 p.m. – 6 p.m.

Maplewood-Manchester Station

  • March 7:  6 a.m. – 10 a.m.

North Hanley MetroLink Station

  • March 1:   6 a.m. – 6 p.m.
  • March 10: 6 – 10 a.m. and 2 – 6 p.m.
  • March 11: 6 a.m. – 10 a.m.

Riverview Transit Center

  • March 4:  6 a.m. – 10 a.m.
  • March 8:  6 a.m. – 10 a.m.

Rock Road MetroLink Station

  • March 7:  2 p.m. – 6 p.m.
  • March 9:  6 a.m. – 10 a.m.

STLCC – Florissant Valley (near bus loop)

  • March 2:  6 a.m. – 10 a.m.
  • March 8:  10 a.m. – 6 p.m.
  • March 10: 11 a.m. – 1 p.m. (inside student center)

Information about the March 14 service change, including new MetroBus schedules, maps and route details, is available on metrostlouis.org. Passengers may also contact Metro Transit Information at 314-231-2345 or 618-271-2345, Monday-Friday, from 7:30 a.m. to 4:30 p.m. for any questions about the quarterly service change.

Metro Lifestyle

15 thoughts on “Learn About MetroBus Changes Beginning February 29”

  1. brad walkenhorst says:

    Thank you Metro, for once again ensuring that public transportation does not consider the public as a necessary component. The cutting and limiting of bus service in North County has once again proven that Metro bus service is unreliable means of transportation to work.

    It is with deep sadness that there is so little concern about North count and how cutting services and misleading the public by renumbering routes.

    Those who depend on public transportation and those with exceptionalities look to be left stranded.

    1. Jerry says:

      Hi, Brad — Thanks for your feedback. The goal of the new North County MetroBus Service Plan is to provide even better transit options for those who live, work or travel through North St. Louis County. Routes were redesigned to take advantage of the new North County Transit Center to provide more direct service and faster transfers, and overall faster commutes. As part of planning for this new service, Metro held open-house meetings and hosted a month-long online engagement session to get feedback from passengers on how MetroBus service fit, or didn’t fit, their transportation needs.

      If you have any questions or concerns about any of the new or existing routes, or other questions about the new service plan, feel free to email me at [email protected].

  2. Michael Clayton says:

    So to add to my daughter’s walking a half mile along Halls Ferry Road without a sidewalk to get to the nearest bus stop, now she has to take the extra expense, exposure, and time to transfer at Flower Valley to get to Hazelwood Central High? At the same time I see the white neighborhoods do not suffer any new inconveniences. As a matter of fact they get a new service #37. KMA Metro Transit.

    1. Matthew Hibbard says:

      Michael, MetroBus service on New Halls Ferry Road between Pershall Road and the Halls Ferry Circle will increase significantly as part of the March 14 service change. A few stops currently only served a few times a day by an express bus will be removed on New Halls Ferry between 7 Hills and West Florissant starting March 14. Hazelwood Central High School will be served by a new MetroBus route, the #39 Berkeley-Florissant. We’ll need additional information from you to better provide you the best transit information for your daughter’s commute. Our Transit Information Service team is happy to walk you through the changes to help your daughter transition to the new route. Please call 314-231-2345 for assistance in planning her MetroBus trip.

  3. Patrick D. Richmpond says:

    Most of the routes coming out of the new North County Transit Center will be operating out of the DeBalivere Garage. There was a 10-minute movie that was made about that garage and was narrated by Jim Kurtcher from KETC Channel 9. The tour of the DeBalivere garage was filmed before the low-floor buses were bought. The #77 seems to be a route that serves corporations and a sheltered workshop. When a major corporation contracts out to a sheltered workshop, it’s like their way of reaching out to people with disabilities to fill a job order.

    1. Matthew Hibbard says:

      Thanks Patrick for the letting us know about that video.

  4. Joe Frank PhD says:

    I am not personally impacted, but I am disappointed to see that the #74 Florissant MetroBus will no longer provide direct service to St. Louis Community College – Florissant Valley.

    Currently Flo Valley is the de facto MetroBus hub with (I believe) 5 routes serving it. The #74 is the only route that currently provides direct service to Flo Valley from North City. The thousands of taxpayers and potential students who live in Walnut Park, O’Fallon Park, Hyde Park, College Hill, and other locations along the #74 need a direct route to get to college!

    Those students who are physically able, will most likely jump off the #74 near the QuikTrip across from North County Festival (I think that’s still a bus stop) and then walk about a mile west through shopping center parking lots and/or along Pershall, which is NOT a pedestrian-friendly route! Those with limited mobility will need to ride the #74 down the hill to the NCTC on Pershall, then wait around to catch the #76 for a 5-minute ride to Flo Valley.

    I’m sure this will result in less wear-and-tear on the campus roads, but the priority for a community college – transit system partnership should always be making the campus as accessible as possible to the students with the least in resources!

    1. Matthew Hibbard says:

      Joe, St. Louis Community College – Florissant Valley is a top priority for transit service in North St. Louis County. As such, under the new North County service plan we will continue to provide 20 minute service until 6 p.m. to key destinations in the area. Instead of using the college as a transfer hub (which it was not designed for), we now have a top tier transit center that will make for easier connections and a more safer, comfortable transit experience. Other benefits of the new North County Transit Center (which opens March 14 at 3140 Pershall Road) include public restrooms, a climate-controlled waiting area, 24/7 security, digital arrival time display boards, a Park-Ride lot and a cafe (slated to open sometime this summer). The introduction of this transit center and the redesign of many MetroBus routes in North County, allows Metro to provide more direct and efficient routes, which in end, creates more frequent service and more evening and weekend service. As always, we are constantly working to create the best transit experience for passengers. You may send his your feedback anytime by contacting Customer Service at 314-982-1406 or email Customer Service at [email protected]. Thanks again Joe.

  5. Joe Frank PhD says:

    Thanks for the response, Matt! I didn’t catch on that it was a 20 minute frequency to Flo Valley, that is pretty good. And on balance, I think the NCTC will be an improvement for most passengers.

    1. Matthew Hibbard says:

      We think so too! Thanks again for your thoughts.

  6. Eric M says:

    More changes to the 47 Hanley schedule that doesn’t help to improve time & connections, just makes it even worse! Its like no one looks at the connecting buses.

    So now I get to I catch the 5:47am #47 to hopefully arrive at 6:02 to possible catch the 6:05 #258 to get to work @ 6:38ish almost an hour early or take the next set of buses and be almost an hour late.

    THEN…… GOING HOME…….I get to miss the #47 approximately by 2 minutes and wait for 57 minutes till 6:40pm for the next bus. Or transfer to the #91 Olive @ Chesterfield mall, for a 85 minute ride down Olive Blvd, but I can only use the #91 Olive going home because the #258 Chesterfield Airport does not services Chesterfield mall when west bound. (that’s a change that would help since the #47 is becoming inconvenient)

    BRAVO!!!….. for a job poorly done.

    1. Matthew Hibbard says:

      Eric, we apologize for the inconvenience. The new North County service plan is a fluid plan and has the flexibility to be changed over time in future quarterly service changes based on ridership trends and customer feedback like yours. We may revise the plan as we get more feedback moving forward. In your case, we’ll look into adjusting schedules to connect the #47 and the #258 at the Clayton MetroLink Station for our next service change. As always, we’re happy to walk you through the new changes. You may call Transit Information Services at 314-231-2345 to get started. Thanks again Eric for your feedback.

  7. Alexis says:

    What metro should’ve done was keep the buses and routes they had, and just add more buses with different routes. That way, more people would have jobs and the public wouldn’t be upset with these changes. I too am upset. I only take a bus to work(the St. Louis mills) and to school (stlcc Florissant valley) and the changes cause me to have to wake up earlier For longer bus routes. It would take me 3 buses to get to Florissant valley and I would still have to walk!! That’s ridiculous!! The 35 route is just terrible! Why does the bus now take part of the 44 old route. Why not just keep the 44 route?? That was stupid. And for the students who attend Florissant valley, did anyone think of them!?!? There were 5 buses that stopped at the campus and now there are none ??!!?? Why would you do that to college students who all cannot afford a different transportation??

    1. Matthew Hibbard says:

      Alexis, we’re sorry the changes have made your transit commute more difficult. We understand that not all of the changes are beneficial and we’re looking into further adjustments to improve service. Overall, the changes represent a huge service increase for North St. Louis County, including better access to jobs, education and many of the region’s attractions. In order to create better connections and transfers at the new North County Transit Center, Metro’s planning department redesigned many MetroBus routes. These changes were based on customer feedback, public meeting feedback, and the most recent ridership analysis. Currently, we have two buses that service St. Louis Community College – Florissant Valley — the #76 Waterford and the #47 Clayton-NCTC. We’re happy to walk you through those routes if you’d like. Call Transit Information Service at 314-231-2345 to get started. By providing a central connection to SLCC-Florissant Valley using the #76 shuttle from the North County Transit Center (that runs every 20 minutes) Metro can connect customers from a wider range of geographic regions with the Florissant Valley.

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