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June 17, 2020

Metro Transit Fares Go Mobile

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"Plan your trip. Track your ride. And soon: pay your fare" on a green background with a preview of the new mobile ticketing app shown on a smartphone

On June 22, Metro Transit will be unveiling a new way to buy your fares – straight from your phone!

The new mobile fare system will be integrated with Transit app, which passengers are already using to plan their Metro ride and get real-time bus locations. This added feature will make it easy for you to plan your trip, track your ride and pay your fare, all in one place.

Customers will be able to purchase three types of tickets in the Transit app:

*These fares are reduced due to the temporary suspension of paper transfers

All mobile passes will be visually validated by operators from a safe distance. There will be no service fees for purchasing fares through mobile, and you can keep passes in a wallet inside the app to use when you’re ready to ride.

The mobile app’s contactless fare option is part of our continued commitment to keeping passengers and team members safe during the COVID-19 pandemic.

Download Transit today!

Access the Transit user guide for more information on how to buy, use and store tickets: Mobile Ticketing with Transit | User Guide

COVID-19, Technology

15 thoughts on “Metro Transit Fares Go Mobile”

  1. Acorn says:

    If your going to do this at least allow 2 hours passes to be accepted. Also is there plans to enable bus capacity feature on the transit app? RideKC already has it.

    1. Lindsey says:

      2-hour passes will be sold through the new mobile ticketing feature. We do not have plans at this time to introduce the bus capacity feature, but if that changes we will announce that through social media and on our website.

  2. Jane says:

    When will the trains have the live tracking with real time icons?

    1. Lindsey says:

      We don’t have plans at this time to introduce live tracking for MetroLink.

  3. Karen says:

    Are the 2 hour passes sold on the transit app accepted on the busses since you don’t allow 2 hour passes from the ticket machines?

    1. Jerry says:

      Yes, the mobile two-hour passes are valid for both MetroLink and MetroBus service.

  4. Ms. Corbitt says:

    If this online plan can be thought of and put into play online. I would love to see you bring the 7 day or 30 day option. Please pass along the suggestion. Have a great day!

  5. Cynthia Spruill says:

    I definitely agree with the 30 day pass option through the app. I’ve lost one and had another stolen from me. It would be great to just show the phone. I’ve tried the one way on the app and it works like a charm.

    1. Lindsey says:

      Thank you for the feedback – we will be evaluating mobile fares over the next few months to see if other fares will become available.

  6. Chris says:

    What if i dont have pay pal can i still get on the bus?

    1. Lindsey says:

      Yes – we are still accepting cash fares on MetroBus.

  7. Ty says:

    Does the mobile ticket need constant internet to remain activate once it is activated? For instant what if the phone loses internet, does that cause the ticket to become inactivate?

    1. Lindsey says:

      Hi Ty – mobile tickets do not need cell phone service or WiFi to activate or display your pass when boarding a Metro Transit vehicle. However, you will need either cell service or WiFi to purchase tickets.

  8. Kyle G Branstetter says:

    How many pass can u have at a time

    1. Jerry says:

      You can store multiple passes at a time, but unsure if there’s a limit. We’ll see if we can find out.

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