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August 12, 2019 | 58 Comments

Metro Transit Schedules Two Public Hearings on New Service Plan

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On September 30, buses are going to pull up more frequently on a majority of MetroBus routes in St. Louis County and in the City of St. Louis.

Over the past two years, passenger input, community outreach, research data and system analysis have provided valuable information which Metro Transit used to finalize the Metro Reimagined plan. You helped us provide input at every important step along the way to help create a bus system that’ll better meet the transportation needs of the region.

We invite you to attend one of two presentations to find out more about the final plan. The upcoming bus route changes will provide more frequent service, faster and more direct trips, improved weekend service, and more convenient options to get to work, school and other destinations.

Public Hearing Locations

Monday, August 26 | 6 p.m. to 8 p.m.
St. Louis Public Library Auditorium (Central Branch)
1301 Olive Street

Thursday, August 29 | 6 p.m. to 8 p.m.
Millennium Student Center
University of Missouri – St. Louis

A presentation of the final Metro Reimagined plan will be delivered at 6:15 p.m. at each hearing, followed by public comments. After the public comment portion, you’ll have the opportunity to talk to Metro Transit team members one-on-one about your transit commute. A live broadcast will be made available online for those who are unable to attend the public hearings.

A majority of Missouri bus riders will see their buses coming more often, and this increase in frequency will make the bus system more convenient on a daily basis for more people. Ten routes across St. Louis County and the City of St. Louis will provide bus service every 15 minutes during the day on weekdays. On another nearly three dozen routes, buses will come every 30 minutes. You may have noticed new purple stickers at about 1,100 bus stop signs. These stickers signal the 10 high-frequency routes. Currently, the #70 Grand route is the only high frequency route Metro Transit operates.

Weekend service is also being improved. MetroBus service on Sundays has been added to nearly all MetroBus routes, including many routes where buses currently do not run on Sundays. Service levels will also be consistent on Saturdays and Sundays. This improved service provides better options and more reliability throughout the weekend.

Some current Missouri routes will be transformed into new, streamlined routes to create stronger connections to desired destinations and to eliminate deviations. With some routes being straightened out to make the trips faster and more direct, MetroBus vehicles will no longer operate on some streets in St. Louis County and in the City of St. Louis where it currently does. Notices are being posted on nearly 1,200 bus stops along those streets. Yellow stickers will be posted to notify customers if a stop will no longer be in service on September 30.

In an effort to make the Missouri MetroBus service change as smooth as possible, we’ll be hopping on buses to educate you about the changes. We’ll also visit transit centers and work with community groups and other organizations to raise awareness and get the word out about the upcoming changes.

If you haven’t already done so, take a look at the final plan online. Fee free to reach out to us Monday through Friday from 7 a.m. to 6 p.m. by phone at 314-231-2345 or by text at 314-207-9786. You can also plan your new transit commute via the Transit app.

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58 thoughts on “Metro Transit Schedules Two Public Hearings on New Service Plan”

  1. Kevin says:

    Since the Grand Station is a trade out place for drivers, perhaps that route needs to be split in two. The ridership on the #57 can be very heavy. The #73 is a long and twisted route and takes nearly an hour. Also the #94 is a long trip and few riders once the bus leaves Page.

  2. Bobphilippi says:

    Please revise the Sept.30th schedule for the a.m. #11 westbound which picks me up now at 5:05 am at Chippewa and Macklind and is changing to 5:25,I thought this was supposed to be an improvement,this new schedule would be inconvenient to myself as well as 20 to 30 other riders

    1. Matthew Hibbard says:

      Bob, we’ll pass this along to scheduling. Thank you.

  3. Michael says:

    What am I going to do withjo more 14 bus

    1. Matthew Hibbard says:

      Michael, I recommend you give us a call. We can walk you through the changes – 314-231-2345.

  4. No one says:

    My nearest bus stop is 0.43 miles from my house. After the change, the nearest one will be 0.8 miles – in the wrong direction. That’s terribly inconvenient.

    1. Matthew Hibbard says:

      What is your bus route that you’ll be using?

  5. Courtney Randolph Stewart says:

    #1 has very low ridership, at least on our street (Waterman and Union), and a huge impact on air quality and safety as most of the buses travel in excess of the 25 mph posted speed and spew toxic gases into our homes. The buses actually rattle my windows and impact our ability to enjoy our outdoor space. Citizens on our street can be heard yelling at the drivers to slow down. It would be a good idea to monitor the speed of these buses and consider the environmental and quality of life impact, not only the convenience for a small number or riders. I suspect that the drives try to make up time between the Pershing and Wash U medical center stops while traveling on Waterman. The removal of the stops will only make it worse and the speed bumps the community installed do nothing to slow them down. This is a school district and a residential neighborhood, but the busses treat us as a thoroughfare. Is there any plan to replace buses with cleaner sources of fuel?

    1. Matthew Hibbard says:

      Courtney, thank you for providing your feedback regarding service related to the #1 Gold Line. I recommend that you provide us specifics about a particular trip as soon as it occurs. Please provide any route numbers (bus numbers), time and location of the bus vehicle to our Customer Care team. We can then take this information and inform MetroBus Operations, who can then make improvements if necessary. As for alternative fuel, Metro Transit continues to explore alternative fuel options and is in the process of preparing for electric-powered technology. This technology would first be applied to high-capacity routes before being incorporated system-wide. Thank you again for sharing your feedback.

  6. Daniel says:

    I ride the 58X to work, and usually the last eastbound bus is the busiest, and the first westbound bus is quite popular. I’ve heard a number of people say that they’d like a later eastbound bus or an earlier westbound. I see the new schedule, and they moved things in the opposite direction: the latest eastbound bus is now leaving 30+ minutes earlier, and the first westbound bus is now leaving 10 minutes later. I’m afraid that the more limited options are going to decrease ridership… which will likely encourage further cuts to the route. Would love to avoid such a vicious cycle! I think it would work much better to have the 58X still run 3x, but every 60 minutes, to cater to both the early and late crowds, but I assume that’s a non-starter, since it doesn’t fit the system-wide every-30-minutes plan. Which might be good for most of the system, but maybe not every part of it…

    1. Jerry says:

      Thanks for the feedback on the 58X – we will share this with our Planning team.

  7. Kathy Nelson says:

    The bew weekend schedule for the 35 will make me late for work on Sat & Sun. Now I am able to catch the 6:10 am train at Rock Road. With the new schedule I will miss this trAIN. i start work at 7 am both days. I get off at 8th & Pine and have to walk to 10th & Convention. Please keep the 1st bus Sat & Sun as it curremtly is for the 35.

  8. Jacqueline Bonner says:

    I want to know why are you all stopping the 35 bus from going pass Depaul hospital i work pass Depaul hospital so how am i suppose to get to work on september 30 2019

    1. Jerry says:

      Service to the west of Depaul is being provided by the new #100 Hazelwood Connector. Give our Transit Information team a call (314.231.2345) or text (314.207.9786) and they can help you explore all of the available options and plan your trip.

  9. Kevin says:

    I did ride the electric powered bus once, when it appeared on the #70 route. Given other public transportation systems have put CNG buses on the roads, it should be studied. A partnership with Spire might be a start.

  10. Kevin Jones says:

    I’ve now canceled my commuter pass with work since you’ve canceled the only bus that comes anywhere near us, 40X.

    Funny you didn’t mention the fact how you’re removing bus lines that serve disabled individuals.

    1. Matthew Hibbard says:

      Kevin, we’re sorry to hear that you’ll be cancelling your commuter pass. The #40X I-55 Express will be replaced with the new #73X I-55 Express. Here’s more info: https://www.metrostlouis.org/wp-content/uploads/2019/07/4073-I-55-Express.pdf

  11. Chuck Abell says:

    With the change in replacing the 40X route with the new 73X route I will be canceling my Metro pass and no longer riding Metro. This change is a step backward in service. I’m disappointed in what Metro is doing here to save money and calling it “streamlining”.

    1. Matthew Hibbard says:

      Chuck, sorry to hear this. I’ll make sure your comment is sent to our Customer Care team for documentation.

  12. Kim Perry says:

    PLEASE PLEASE don’t mess with theI GRAND ROUTES

    1. Jerry says:

      The only significant change to the #70 Grand is an increase in frequency – during the day on weekdays, it will operate at a 10-minute frequency.

  13. Mike says:

    Is it possible that you all can schedule public hearings in the actual areas where the biggest impacts will occur, particularly where bus service will be eliminated? Some riders may not have the updated technology, e.g. computers, face book, blogs, twitter, etc, in order to receive specific details of your plan. As in the past, these changes often cause a lot of confusion and inconvenience, because many riders don’t receive sufficient and timely notice of these changes.

    1. Jerry says:

      While these are the only public hearings currently scheduled, we will have personnel on the system, on buses and at transit centers, with information and providing trip-planning assistance in the days and weeks ahead, in advance of the service change.

  14. Mike says:

    Will the buses that your personnel be riding include the routes that are being discontinued, so they can receive sufficient and timely notification of the upcoming changes?

    1. Matthew Hibbard says:

      Yes

  15. Angie Maxwell says:

    Why eliminate #38 bus? What about riders on Bermuda road that need to get to the Hanley station or to another connector.

    1. Matthew Hibbard says:

      Parts of #38 Hazelwood will be replaced by new #76 McDonnell-Waterford, #77 Village Square and #100 Hazelwood Connector routes. The closet bus route under the redesign is the #79 Ferguson (30-minute frequencies)

  16. Mike says:

    Jerry; it’s still unclear as to whether Metro will have any personnel riding buses on the routes slated to be eliminated to provide information, e.g. will there be any personnel on the #38 and #39 buses, which are two of the routes on the chopping block?

    1. Matthew Hibbard says:

      Mike, Metro Transit will have representatives on board buses are routes effected by the bus redesign.

  17. Tom says:

    Changing over the #210 to the #101 using a Call a Ride “van” will leave people stranded on the side of the road during afternoon runs. (limited to 15 riders and no standing on the hwy. ) Will a chase van be deployed during heavy usage? What happened to changing it to run hourly M – F?

    1. Matthew Hibbard says:

      Transit service on the #210 Fenton-Gravois Bluffs is being replaced by the #101 Connector, mainly due to low ridership. The #101 Connector will provide service between the Shrewsbury-Lansdowne I-44 Transit Center and Maritz, locations on North Highway and South Highway Drive, Horan, Bowles, St. Clare Hospital and Gravois Bluffs. Service will include weekdays: Every 60 minutes (Early Morning, AM & PM Rush) | Every 100 minutes (Mid-Day, Evening)

  18. Tom says:

    I’ve followed the changes as the new schedule has been designed. The early #58 buses are gone which makes me late to work. I can work that out.

    However, I ride the #210 every day as well. The bus driver advises every evening that it will be changing to a smaller vehicle with a max capacity of 15 ppl. It may have low ridership during off peak hours but the 6:12 AM bus from Shrews has more than 15 ppl and the 3 o’clock hour bus back to Shrews has more than 15 ppl. What happens when it is maxed? Riders sit on the side of the rode till the next one? How is that servicing your riders?

    1. Matthew Hibbard says:

      Tom, we are currently reviewing our schedule for this route to make sure it meets current demand. I’ll send your commute over to planning so they are aware.

  19. Mike says:

    Thank you for the clarification Jerry.

  20. Mike says:

    Correction to the previous post. Thank you Matthew.

    1. Matthew Hibbard says:

      You’re welcome! We should start to board these buses at the end of the month.

  21. roobah says:

    Still looking for a bus that will run throughout the day east-westbound on Olive in the Downtown-Downtown West area – say from 4th street to 23th street — IOW, through the middle of downtown instead of along the perimeter of Downtown / Downtown West. The #99 and #96 were highly inefficient traveling in areas that most residents who live downtown didn’t find useful and ran through those areas at the same time as all the other buses, thus encouraging use of other routes instead.

    Also wish there were a bus route that traveled down Market Street in the vicinity of the City building and Court Houses. The 99 and 19 buses used to partly cover those areas within a reasonable distance, but the stops have been eliminated. The 19 bus north has a stop just past Civic Center on Clark-14th, but not another one until Olive-12th. That is a VERY long distance between stops!

    Happy to see the #10 increase frequency, even if some stops have been eliminated.

  22. Sheila says:

    I heard the#49 will not longer go directly to the ballas station I live by the airport and taken the 49 to ballas everyday for the last 8 years I work at mercy. Will there be another bus that goes to ballas from the airport? I have no other way to work

    1. Matthew Hibbard says:

      Shelia, have you looked at the 98 Ballas-North Hanley? It appears to go past the airport, providing 15-minute frequencies between the North Hanley Transit Center and the Ballas Transit Center.

  23. Jeffrey Harvey says:

    I use the 98 stops north of Dorset Road currently and see no way to get to work or appointments with new schedule

    1. Matthew Hibbard says:

      Jeffrey, we can certainly try and help find a way. Reach out to us and we can get started – 314-231-2345

  24. Jay says:

    I use the 1-Gold stop by Westwood Dr. and Wydown Blvd. (Stop #2721) Mon-Sat, and I saw a number of people using the same stop in the morning and evening. It seems there is not a way I could get to work with the new schedule.

  25. Marquitta says:

    Why doesn’t the 77 and the 76 connect at Village Square. I travel on Lindbergh daily. I noticed that a lot of the bus I use come much later. With all the changes it will take me longer to get anywhere.

  26. Jane says:

    Anyone know what the vehicle for the community mobility routes will look like?

    I use the 57 route and it’s packed in the mornings and afternoons WEST of Barret Station Road. You should take a second look at the ridership west of there. You should also update your express routes to go in both directions instead of one in the AM and PM.

  27. Michelle says:

    Please make a route to continue down Cherokee street!! There are a lot off people who rides the 73 to and from work everyday! This is going to be bad if not. It’s bad out her and y’all making it harder for people to take your means of transportation to and from work. Also I’m glad a looked because a co worker or two was saying they bus route was taken. We get yearly passes from our employer Wash U . May if we all can get together with our company to see what they can do to help because we not going to need our yearly bus passes if we have to take a Uber or Lyft to get to our jobs.! Y’all making it so hard for people who depends on Metro!!!

  28. John Cooper says:

    I ride the #38 every day to the hanlystation. I catch it at the corner of Woodstock and Bermuda and I catch it to the grocery store in Ferguson how I’m I going to get to those places when they cut the 38.

    1. Matthew Hibbard says:

      John, it appears the closet route to you under the redesign is the #79 Ferguson. This route will operate between the North County Transit Center and North Hanley Transit Center every 30 minutes during the peak of the weekday and every 60 minutes on the weekend. We recommend reaching out to our Transit Information Team to craft a commute that works best for you. Give us call – 314-231-2345.

  29. Mike says:

    Comments to running buses beyond the perimeter of Downtown/Downtown West, into areas east of Tucker Blvd. A few years ago, Metro had implemented service cuts because of funding issues, which included eliminating running regular local buses east of Tucker Blvd. After the initiative to raise the sales tax to fund Metro was approved by the voters, what I thought was suppose to have been part of the Metro Restoration Program agreement, Metro never restored the eliminated regular local bus routes into the downtown core area east of Tucker Blvd. Instead, a makeshift trolley shuttle system using replica trolley vehicles generally used for tourist was created, which ran virtually empty for the most part. Riders were forced to transfer to these replica trolleys or either to Metrolink at the Civic Center Transit Center, in order to complete their trip east of Tucker Blvd. The forced transfers have been an inconvenience for riders because bus trips from outlying locations, which previously traveled into the downtown area, which regularly ran east of Tucker Blvd. area before the service cuts, have been interrupted by up to 30 minutes because of the forced transfer. Also, the forced transfers require an extra 50 fare to purchase a transfer to complete the trip east of Tucker, in which Metro will probably not be willing to give up. That same concept seems to exist system-wide with the trend towards creating more opportunities for forced transfers, which in turn creates more funding for Metro, and a bigger headache for riders, who are forced to spend extra time and money to ride Metro. As much as I would like to see regular bus service restored east of Tucker Blvd. to levels which existed prior to the service cuts, or even close to it, it probably won’t happen. Metro seems to continue to spiral with more riders abandoning the system, and eliminating service in areas already served by Metro certainly doesn’t help. With the Metro Reimagine Plan, you all are trying to fix a system that I feel is going to be even more detrimental to both the riders and Metro. I suggest at this point to forget about the plan of trying to fix something that’s only ‘half broken’.

    1. Matthew Hibbard says:

      Mike, I appreciate your time and attention regarding Metro Transit. It’s true, Metro Transit is experience a decline in ridership, similar to various transit agencies across the country. Transit agencies routinely make modifications to its service structure every decade through a detailed comprehensive analysis. This opportunity allows Metro Transit to better suit its transit service with current demand, alternative transit options and shifting job clusters. What we have found is that when transit agencies of done these major redesigns, they have eventually regained existing riders and have even grown ridership. That is one goal of Metro Reimagined. Using this research, along with feedback from our riders and operators, we developed a draft plan that provided increased frequency, more direct routes, improved weekend service and other benefits. Your new commute may include transfers, however, your overall travel time should be reduced. In order to provide faster trips, better connections and add more frequency, it is not be feasible to operate buses on every street. Instead, the new system is designed around simpler, straighter lines that are more useful and more efficient.

  30. Jenna Lindsey-McCulley says:

    I live in Florissant near the north county transfer center ALL THOSE BUSES WILL CHANGE I work at MERCY HOSPITAL how am I supposed to get my job TODAY I was over 30 minutes late I will get fired if I can’t make it to work every bus I take is being changed 77,78,79,47,58 this isn’t right

    1. Matthew Hibbard says:

      Jenna, we apologize for your commute today. Due to an unusually high number of MetroBus operators already calling off work today and declining to work extra assignments, Metro Transit was not able to deliver the normally high quality service the region has come to expect every day. We expect normal service to resume tomorrow. As for the Metro redesign, I would recommend exploring the Metro Reimagined page (www.metrostlouis.org/reimagined) or calling Transit Information Services at 314-231-2345.

  31. Scott says:

    Your plan sucks. I catch the 59 Dogtown and occasionally the 57X on Dale and now I’m being told that I can’t catch either of those anymore. I work at the Zoo. It takes me 11 minutes to reach my stop. I was told by a Metro employee to take 3 buses to get to work. 3! That is beyond ridiculous. My commute time will more than double and THAT is assuming all the buses show up on time. Not to mention you are effectively eliminating service to Richmond Heights. You say this will be more convenient and better, but for WHO? It sure isn’t for me! Or for anyone else that catches the 59 on Dale. I recommend delaying this plan and rethinking it because I’m sure people are rethinking choosing Metro.

    1. Matthew Hibbard says:

      Scott, thank you for providing your feedback regarding the Metro redesign. These enhancements will go into effect on September 30, so now is the time to plan ahead and make the necessary travel arrangements so that you’re ready to go. I would need to know more specifics about your particular commute, but it appears the #59 Oakland serves a portion of Dogtown as well as serves near the Saint Louis Zoo. This route does serve St. Mary’s Hospital in Richmond Heights.

  32. Patrick Richmond says:

    I am happy to see that the #56 will be running on Sundays again and I see more buses will be having Sunday service added. That is good since there are church goers that want to visit St. Louis and some who do live here do want to give the bus a try when it comes to going to church. Only downside to the #56 will be going down Berry Road and that is stupid due to that if it gets stopped by a train, that will mess up the schedule.

  33. I love seeing Sunday service come back to the #56 and now Sunday service is being added to the 46. That is awesome. That will make things easier for our church going visitors.

  34. Scott says:

    I catch the bus on Dale Ave and get off at Clayton and Graham now. The problem with the changes is how much of an inconvenience it is for me and for everyone else, I imagine. I can walk outside my house and catch the #59. Done and done. With the changes, I now have to walk several blocks to the closest bus stop. That’s not convenient.

    1. Matthew Hibbard says:

      Scott, over the last two years, Metro Transit has worked with community groups, transit riders and key stakeholders to craft a transit plan that caters to an ever-shifting transit marketplace. The main goal of this redesign is to retain current riders and to encourage new riders to come on board. From a system-wide perspective, this plan will deliver 10 high-frequency routes and over 30 local routes, which will feature 30-minute frequencies. This plan also includes Sunday service for many routes. In addition to greater frequency and Sunday service, the redesign will straighten many routes out of tight corridors, providing faster (more direct) service. These routes will also capitalize on areas of strong demand for ridership. According to our Planning Team, these factors were not the case for sections of the current #59 Dogtown route, specifically along Dale Avenue.

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