March 10, 2020 | 9 Comments

Metro Transit Statement: COVID-19

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We are keeping a close eye on COVID-19 developments and are in communication with local, regional and state health officials. As a precaution, we have enhanced our cleaning and disinfecting procedures for MetroLink, MetroBus and Metro Call-A-Ride vehicles. We will continue to evaluate and adjust our cleaning procedures as needed.

COVID-19Preventing the spread of the coronavirus and the flu is a team effort. Our customers and Metro Transit team members can help by following the CDC guidelines which encourage frequent hand washing with soap and water, avoiding touching the face, covering coughs and sneezes with tissues and staying home when sick. Below are some resources about the coronavirus to keep you informed.

Please keep in mind our transit vehicles are in service 21 hours a day and that surfaces are no longer disinfected after someone touches them.

We will continue to keep our customers and team members informed as the situation changes.

Resources

Categories:
COVID-19, Metro Lifestyle

9 thoughts on “Metro Transit Statement: COVID-19”

  1. Homer g says:

    Close the transit system down until the virus has slowed down. Your federal funded these a high risk with buses and trains.

  2. Nicholas Collins says:

    There are rumors on Facebook that the Metrolink and metro buses may be shut down completely. What are the chances of this happening? And what kind of warning will be given if this does become necessary? Thank you!

    1. Lindsey says:

      We do not plan on reducing service. If that changes, we will communicate that information to riders through alerts on our website, social media and the Transit App.

  3. Reese says:

    I rode the last 174X home from Civic Center Station and was advised that Metrobus was only allowing 10 passengers on at a time due to COVID-19 social distancing. Is this true?

    1. Lindsey says:

      No, we are not limiting MetroBus or MetroLink to 10 passengers.

  4. Annoy says:

    The drivers have not been taking money, is this true?? Is it free ??

    1. Lindsey says:

      Metro is temporarily waiving enforcement of cash fares on MetroBus and Metro Call-A-Ride. Customers using all other fare types can also refrain from using the farebox.

  5. Liz says:

    Please elaborate on your answer regarding Call-A-Ride fees. You stated “Metro is temporarily waiving enforcement of cash fares”, but if you are paying with something other than cash – your fee can be waived as well. Please explain the rationale. Is it because you don’t want drivers to have to touch physical money – i.e. possibe virus transmission? Or are you waiving fees do to financial hardship of Call-a-Ride patrons? I need to explain appropriately to the clients my nonprofit serves.

    1. Jerry says:

      The changes to fare enforcement on Call-A-Ride and MetroBus were implemented to limit interactions and physical exchange of items – with a focus on minimizing potential exposure for operators and our riders.

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