April 5, 2022

MetroLink Fare Survey Starts April 9

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MetroLink train stopped at the platform of the Cortex MetroLink station. A rider wearing a mask stands on the platform.

Metro will conduct its annual Spring MetroLink Fare Survey starting Saturday, April 9. The information collected during the survey will give us a better idea about how you pay your transit fares and what types of tickets or passes you use to ride the MetroLink system. That data will help support fare revenue analysis, universal pass program evaluation and costing, and fare technology program development.

Fare surveyors will be visiting all 38 MetroLink stations through May 1. They will be wearing badges that display the Metro logo along with either “Survey Supervisor” or “Surveyor” printed on them. Fare surveyors will also be carrying clipboards and wearing khaki or dark slacks and white, button-down shirts.

They will greet you as you enter the MetroLink platform and will observe the type of fare you are using to ride the light rail system (single-ride ticket, monthly pass, reduced fare, etc.), which will help our research and planning teams.

If you have any questions about the fare survey, please contact Customer Service by calling 314.982.1406 or texting 314.207.9786, Monday through Friday from 7 a.m. to 6 p.m.

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