Metro will conduct its annual Fall MetroLink Fare Survey starting tomorrow, October 21. The information collected during the survey will give us a better idea about how you pay your transit fares and what types of tickets or passes you use to ride the MetroLink system. That data will help support fare revenue analysis and smart card development.
Fare surveyors will be visiting all 37 MetroLink stations through November 12. They will be wearing badges that display the Metro logo along with either “Survey Supervisor” or “Surveyor” printed on them. Fare surveyors will also be carrying clipboards and wearing khaki or dark slacks and white, button-down shirts.
They will greet you as you enter the MetroLink platform and will observe the type of fare you are using to ride the light rail system (single-ride ticket, monthly pass, reduced fare, etc.), which will help our research and planning teams.
If you have any questions about the fare survey, please contact our Customer Service Department at 314-982-1406 or 618-271-7879. They are happy to take your call Monday through Friday from 7 a.m. to 6 p.m.