March 14, 2016

North County Transit Center Makes Its Inaugural Debut

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North County Transit Center Debut

The North County Transit Center in Ferguson, Mo. officially opened its doors to the public on Monday, March 14.

The new transit center opening coincided with the March 14 Quarterly Service Change, which featured a new and completely redesigned MetroBus service plan for North St. Louis County, one of the region’s fastest growing transit markets accounting for almost 20 percent of all MetroLink and MetroBus boardings.

Slideshow: View photos from the North County Transit Center Open House.

The North County Transit Center provides more frequent service, more direct service, faster transfers and connections to more destinations for many passengers who live, work, do business or travel through North St. Louis County. It also includes:

  • Public restrooms
  • Indoor, climate-controlled waiting area
  • 24/7 security
  • Digital arrival time display boards
  • Free Park-Ride lot
  • Cafe offering fresh food (Coming Summer 2016)

Metro was able to pair local funding resources with federal dollars to support the North County Transit Center project. Federal funding secured by Metro, in the form of Congestion Mitigation and Air Quality funds and Urbanized Area Formula funds, accounted for 80 percent of the $10.28 million total project cost.

Capital Projects

11 thoughts on “North County Transit Center Makes Its Inaugural Debut”

  1. Brianna Howard says:

    I really dislike the fact that this was done; now my commute to school and work is longer. I really wish they hadn’t taken the 36 bus away, now I have to take an almost hour ride to school and work, and move from bus to bus. This did nothing but inconvenience me. Plus, I’m not from Missouri, I recently moved here and was just starting to become familiar with the routes the buses had.

    1. Matthew Hibbard says:

      Brianna, we apologize that the new service is not working out for you. We are open to further adjusting the service to make your commute more effective. In order to understand your needs more clearly, can you provide the origin, destination, and time of day? Thanks again Brianna for your feedback.

  2. Trini Pellegrino says:

    My initial commute home on #47 was a mess. Although signs were posted at Hanley station and the NCTC that the bus route was revised to make a pass through Flo Valley Community College,( which is much more convenient for several of the riders, and also faster) the driver did not have that updated information. He got off at the original exit, got stuck in traffic and the bus was 23 minutes late.
    I spoke to a lady at the center, I think her name was Jennifer, and she assured us it would be remedied and the ride today would be better. I also voiced concern that the bus be allowed to stop at a bus stop right after exiting the highway,even though the #47 number was not on the sign. It would save several people the trouble of walking a mile back from the NCTC to the stop the bus just passed. Again she took notes and said she would bring it up.

    1. Matthew Hibbard says:

      Trini, thank you for providing us feedback regarding your commute. We’ll make sure MetroBus reviews your feedback and make improvements where necessary. We’ll make sure your feedback is sent to the proper people here and check in with Jennifer on any additional information you provided. Thank you again for voicing your concerns. Your feedback allows us to tweak our service and make your transit system more efficient.

  3. Trini Pellegrino says:

    I’m happy to say that the #47 route was indeed adjusted. The route from Hanley Station to the NCTC now follows the old #75 route, ( getting off at Washington / Elizabeth, and traveling down Pershall ) The original plan called for the bus to skip that exit and get off at the W Florissant exit which did nothing but add travel time. The driver also stopped at the first bus sign on Pershall (even though the #47 number was not posted on the bus stop sign). Which was very much appreciate.
    There were happy riders. Good job at listening to the riders.

  4. Carmen says:

    Are there any plans for at least a temporary bus sign for transit riders on the other side of Dunn across Lindbergh? Residents whom live in the reserve at winding creeks and hazelcrest condo have to walk a mile plus across very busy Lindbergh in order to catch the bus. In last week I witness a young lady almost get hit trying to catch the bus on time. Resident riders really need a bus stop on the east end of Dunn not just going west. Hopefully there is a plan to do so even if its just a 30 day trial. Also at night and early mornings Dunn rd is very dark and hilly thus causes great stress on riders whom have to walk and or catch a uber to the bus stop in which is very costly and a inconvenient adding Thank u for this blog

    1. Matthew Hibbard says:

      Carmen, let me forward your feedback to our planning department. While this particular suggestion may not be addressed in the Quarterly Service Change that goes into effect on June 12, we may be able to address it in future service changes. Thanks again for reaching out.

    2. Matthew Hibbard says:

      Carmen, according to our planners, the #77 McDonnell Lindbergh serves the ramp onto northbound Lindbergh at Taylor. The southbound #77 does not go on the east side of Lindbergh. At this time, there is nowhere to turn around and no time in the schedule. The #38 Hazelwood MetroBus route to Phantom is unable to stop at the ramp and the trip going back to the North Hanley MetroLink Station is unable to turn around and has no time in the schedule. We’ll keep an eye on this area and make improvements where possible.

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