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May 28, 2021

Working Through MetroBus Service Challenges

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MetroBus in Clayton

Metro Transit is committed to delivering reliable, on-time service to our customers, and in the past few weeks we have had some difficulty in operating the service you expect. Like many businesses in the St. Louis region, we are experiencing workforce shortages. Other transit agencies around the country are also dealing with workforce shortages, especially with bus operators.

We apologize for any inconvenience you have already experienced or may experience in the coming weeks. We want you to know we are working hard to get you where you need to go aboard Metro. Recruiting and training bus operators is a high priority for Metro right now. The current class of operators will graduate and go into service in mid-June, and then we will have classes graduating every eight weeks or so after that.

In addition to the operator shortage at Metro Transit, we are seeing increased absenteeism, and that is requiring a larger number of extra operators to provide service. Rest assured, we are utilizing all of our operator resources, and our qualified managers are also driving buses. We have also asked our bus operators to work longer days and come in on scheduled days off so that we can continue to move the St. Louis region. For everyone’s safety, we are mindful of the U.S. Department of Transportation hours of service limitations.

We thank those bus operators who are working overtime to help get you to work, to the doctor, grocery store and other important destinations. They have been working diligently through this pandemic and are continuing to step up to the plate.

If you know of anyone 21 and older who has a high school education and is seeking a job with great pay, benefits, and a stable future who wants to serve people, please encourage them to apply.

Metro Customer Service is here to assist you so please do not hesitate to reach out to check on your bus. We do our best to have cancelled trips updated in the Transit app so you can check there or call Customer Service with your questions at 314-231-2345 or text 314-207-9786. Our team is standing by to help you Monday through Friday from 7 a.m. to 6 p.m. Thanks again for your understanding and patience during this challenging time.

Rider Alert

5 thoughts on “Working Through MetroBus Service Challenges”

  1. Sarah S says:

    For anyone wanting to apply to become a MetroBus driver here is the link:

  2. Marie says:

    Will the buses be on schedule time tomorrow

  3. ZsaVita says:

    Yet again I’m disappointed with the #60 service on the weekend. Caught it this Sunday afternoon to the Riverview transit station, but this evening see it’s not operating, so that leaves me to walk from Chambers and Bellefontaine to get home. I can make that walk but what about someone in a wheelchair? More loyal drivers that truly care about getting the job done need to be working but that’s another story.

  4. Mia Miller says:

    Yet the Transit app keeps showing the incorrect bus schedule so we are sitting in the sun for hours at a time on a route that usually runs every 11 minutes. I am being written up today for being over an hour late to work yet I was at my stop 10 minutes early and the app showed 4 more buses that never arrived.

  5. Sheila Bornstein says:

    How can we plan our trips when u don’t know if the bus will show up this is causing people to find other ways to get around waiting in this intense heat not good for anyone

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