The Metro Public Safety Department combines technology and personnel with a data-driven approach to ensure the Metro transit system remains a safe, secure and convenient transportation option for the entire community.

Metro Public Safety

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Text 314-300-0188 | Call 314-289-6873

Metro Public Safety is available 24/7 to address any of your concerns

The Metro Public Safety team uses multiple layers of security and personnel to ensure the safety of all our passengers and operators:

  • Security Guards and Fare Inspectors assist passengers; patrol trains, MetroLink stations and transit centers; and enforce the rules and policies of the Metro Transit system
  • Transit Security Specialists support security officers and other Metro team members while patrolling the system, responding to calls and coordinating with law enforcement
  • Law enforcement partners at St. Louis County Police Department, St. Louis Metropolitan Police Department, St. Clair County Sheriff’s Department and St. Louis City Sheriff’s Department provide a uniformed police presence on the transit system with both full-time and part-time officers and deputy sheriffs

Safety First | Customer Focused

Our goal is to help provide our customers with a safe and comfortable ride on the Metro Transit system. To deliver this experience, our team is focused on three key areas:

Visibility: Our Transit Security Specialists and security officers are everywhere our customers are — patrolling platforms, at transit centers, on board MetroBus and MetroLink trains. With new, high-visibility uniforms, they are easy to spot and are always ready to assist you.

Rule Enforcement: Whether it is loud music or an inappropriate smoker, nuisance behavior can create a negative experience for all riders. Our team is strengthening enforcement of the rules of the transit system to ensure everyone is using Metro the right way and can enjoy a safe, comfortable commute.

Technology and Infrastructure: All MetroLink platforms are monitored on video 24/7 by dispatchers who can immediately call for security or law enforcement assistance if necessary. Cameras also monitor Park-Ride lots, stairwells, parking facilities and trains, buses and vans. Metro is also using new infrastructure to create better monitored and secure access points to the transit system.

Passenger Code of Conduct

To help ensure the safety, comfort and convenience of everyone who uses Metro Transit services, please comply with the following rules while riding on the system.

  • Pay the correct fare and have your ticket ready for display
  • Respect other passengers
  • Service animals are welcome
  • Use headphones and keep volume low to not disturb others
  • Food and drinks permitted in closed containers only
  • Shirt, pants/skirts and shoes are required
  • Do not lie down or place feet on seats
  • Do not disturb the operator unless there is an emergency
  • Do not be loud or unruly
  • No littering
  • No smoking, e-cigarettes or vaping
  • No alcohol or drugs
  • No hazardous, combustible or dangerous materials of any kind are permitted
  • No weapons of any kind are permitted
  • No soliciting

Failure to comply with these rules could result in citations, removal from the Metro Transit system and/or suspension of transit privileges through Metro’s Ride and Abide Policy.

Ride and Abide Policy

An individual may be suspended from the Metro Transit system or any part of the Metro Transit system through the Ride and Abide policy if it is determined they have engaged in prohibited conduct that violates the rules and regulations of the Metro Transit system; or whose conduct is determined to be unacceptably offensive, serious or malicious.

If an individual returns to the Metro Transit system during their suspension period, they may be subject to arrest and criminal prosecution.

The suspension period will be determined on a case-by-case basis, but follows this criteria: First Offense – Suspension period of one day to six months | Second Offense – Suspension period of more than 12 months, up to permanent suspension of transit privileges. Metro’s General Manager of Field Security may issue a suspension of transit privileges in excess of one year for the first offense where it is determined the individual poses an immediate and serious threat to the safety of the Metro Transit system.

An individual whose transit privileges are being suspended will be issued a written Notice of Suspension, which will include a description of the prohibited conduct that led to the suspension and instructions for requesting a review of the suspension. Every individual whose transit privileges are being suspended is entitled to a review.

Click here for more information about the Ride and Abide policy.

Metro Security Assessment

Since March 2018, we have been working closely with our partners at the East-West Gateway Council of Governments, St. Louis County Police Department, St. Louis Metropolitan Police Department, St. Clair County Sheriff’s Department, and security consultant WSP-USA to enhance safety and security efforts on the Metro Transit system and address regional concerns.

Using data, insights and recommendations developed through a system-wide security assessment, we have made several improvements and enhancements to our approach to transit safety and security over the past two years, and will continue to make progress throughout 2020. Click here for more information about the security assessment and implementation of the recommendations that are improving safety on the system.

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