Customer Assistance Need Help With Your Ride On Card?

Please fill out the form below if you are experiencing any issues with a pass on your Ride On card or any issues tapping your Ride On card at the validator. A Metro representative will contact you to provide assistance. Our apologies for the inconvenience.

Ride On Card Help

About Your Ride On Card

Ride On Card Number

Card Type

Which University?

About Your Specific Issue

Issue Experienced

Error Message (if any)

Date Issue Occurred

Time Issue Occurred

Location Issue Occurred

Specific Station / Transit Center

Specific Bus Route

Other Location Details

Issue Details

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Your Contact Information

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Last Name *

Email Address *

Phone Number

Any Additional Comments?

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