Metro Call-A-Ride

Metro Call-A-Ride paratransit service is for passengers who rely on transit to get them where they need to go, but whose disabilities prevent them from using the accessible MetroLink and/or MetroBus network.

Metro Call‑A‑Ride

Metro Call‑A‑Ride is Metro Transit’s paratransit service, with advanced reservations available for individuals with disabilities who qualify for Americans with Disabilities Act (ADA) paratransit services. The service operates a fleet of more than 120 accessible, wheelchair-lift equipped vans.

Please note that while the Metro Call‑A‑Ride service is a great benefit to passengers who cannot use MetroBus and MetroLink, it is not a direct service. You will be sharing the service with other passengers. We encourage all passengers to explore all of the available Metro Transit options that may provide a quicker or more direct journey. To get more information on the service options available to you, please visit our ADA Services page for more information.

Contact Call‑A‑Ride

Phone: 314.982.1505

If you are hearing impaired, please call Relay Missouri at 711

Text: 314.742.3051

Use the Metro Call‑A‑Ride text line to: Check Status of a Scheduled Trip | Check Van Location | Cancel a Scheduled Trip

Make a Reservation

Call 314.982.1505 (or Relay Missouri at 711 if hearing impaired) to book your trip on Metro Call‑A‑Ride. The reservation lines are answered every day, including holidays, from 7:30 a.m. to 5:00 p.m. You must have the following information ready:

Passenger’s full name, home address and phone number
Exact address of pickup locations and destinations for all of the trips being scheduled
All information regarding extra riders (example: personal care attendant, children, etc.) and service animals
If you are using Medicaid for your medical trip, please have your Medicaid number ready and the phone number of the physician’s office – all Medicaid trips must be verified
If you need any special assistance, please request it at the time of booking

The ADA permits flexibility in scheduling to allow Metro Call‑A‑Ride to accommodate as many customers as possible. Your trip may be scheduled up to one hour before or after the pick-up time you requested, and you may be picked up 15 minutes before or after your scheduled pick-up time. Please remember to be ready to depart at least 15 minutes before your scheduled pick-up time.

Please note that non-ADA-mandated trips can only be reserved up to one day before the trip. All trips can be booked on the day of travel, if space is available. ADA-mandated trips that are frequent and ongoing may be eligible for a pre-booking status.

Check On or Cancel a Scheduled Trip

Call 314.982.1505 or text 314.742.3051 to check on the status or to cancel a scheduled Metro Call‑A‑Ride trip. You will need to have the name of the passenger on the reservation, their home address, and the date of the trip.

If possible, please cancel early so we can adjust our schedules and make room for other customers. You must call at least two hours before your scheduled ride or you will receive a no-show infraction. Repeated late cancellations or no-shows may result in a suspension of your riding privileges. For additional information, please contact our Customer Service Coordinator at 314.982.1505.