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Metro Call-A-Ride paratransit service is for passengers who rely on transit to get them where they need to go, but whose disabilities prevent them from using the accessible MetroLink and/or MetroBus network.

Metro Call-A-Ride

Metro Call-A-Ride service is available, with advance reservations, to individuals with disabilities that prevent them from using the accessible, fixed-route transit services (MetroLink and MetroBus). You’ll share your ride with other passengers in modern, wheelchair-accessible vehicles.

Priority reservation scheduling is provided to customers with disabilities who qualify for Americans with Disabilities Act (ADA) paratransit services.

Please note that while the Metro Call-A-Ride service is a great benefit to passengers who cannot use MetroBus and MetroLink, it is not a direct service. You will be sharing the service with other passengers. We encourage all passengers to explore all of the available Metro transit options that may provide a quicker or more direct journey.

To determine the type of service available to you, please take a look at our Accessibility and Independence Guide on our ADA Services page for more information.

Contact Metro Call-A-Ride: 314.982.1505

The Metro Call-A-Ride phone system was updated on February 19, 2024, so now you only need one phone number – 314.982.1505 – to handle all of your needs and requests:

  • Check ADA and Metro Call-A-Ride Eligibility
  • Check On or Change a Trip
  • Trip Reservations
  • Alert Letters
  • Commendations or Complaints
  • General Questions

If you are hearing impaired, please call Relay Missouri at 711.

Make a Reservation

Call 314.982.1505 (or Relay Missouri at 711 if hearing impaired) to book your trip on Metro Call-A-Ride. The reservation lines are answered every day, including holidays, from 7:30 a.m. to 5:00 p.m. Please listen to the pre-recorded messages, which may announce any changes. Before you call, make sure you have the following information:

  • The passenger’s full name, home address and phone number
  • The exact address of both the origin and the destination for all of the trips you are scheduling
  • All information regarding extra riders (example: personal care attendant, children, etc.) and also make the reservationist aware if there is a service animal
  • If you are using Medicaid for your medical trip, please have your Medicaid number ready and the phone number of the physician’s office – all Medicaid trips must be verified
  • If you need any special assistance, please request it at the time of booking

NOTE: The ADA permits flexibility in scheduling to allow Metro Call-A-Ride to accommodate as many customers as possible. Your trip may be scheduled up to one hour before or after the pick-up time you requested.

Once your trip is scheduled, we may pick you up 15 minutes before or after your scheduled pick up time. You must be ready 15 minutes before your scheduled pick up time.

Please note that non-ADA-mandated trips can only be reserved up to one day before the trip. All trips can be booked on the day of travel, if space is available. ADA-mandated trips that are frequent and ongoing may be eligible for a pre-booking status.

Cancel a Scheduled Trip

Call 314.982.1505 to cancel your Metro Call-A-Ride trip at any time. If possible, please cancel early if you are unable to keep your reservation so we can adjust our schedules and make room for other customers.

Please note that you must call at least two hours before your scheduled ride or you will receive a no-show infraction. Repeated late cancellations or no-shows may result in a suspension of your riding privileges. For additional information, please contact our Customer Service Coordinator at 314.982.1505.

Metro Call-A-Ride No-Show Policy

Get More Information

Questions? Call us at 314.982.1505 or visit our ADA Services page and look for the Guide to Accessibility and Independence.

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