Metro Public Safety is available 24/7 to address any of your concerns
The Metro Public Safety team uses multiple layers of security and personnel to ensure the safety of all our passengers and operators:
Our goal is to help provide our customers with a safe and comfortable ride on the Metro Transit system. To deliver this experience, our team is focused on three key areas:
Visibility: Our Transit Security Specialists and security officers are everywhere our customers are — patrolling platforms, at transit centers, on board MetroBus and MetroLink trains. With new, high-visibility uniforms, they are easy to spot and are always ready to assist you.
Rule Enforcement: Whether it is loud music or an inappropriate smoker, nuisance behavior can create a negative experience for all riders. Our team is strengthening enforcement of the rules of the transit system to ensure everyone is using Metro the right way and can enjoy a safe, comfortable commute.
Technology and Infrastructure: All MetroLink platforms are monitored on video 24/7 by dispatchers who can immediately call for security or law enforcement assistance if necessary. Cameras also monitor Park-Ride lots, stairwells, parking facilities and trains, buses and vans. Metro is also using new infrastructure to create better monitored and secure access points to the transit system.
Since March 2018, we have been working closely with our partners at the East-West Gateway Council of Governments, St. Louis County Police Department, St. Louis Metropolitan Police Department, St. Clair County Sheriff’s Department, and security consultant WSP-USA to enhance safety and security efforts on the Metro Transit system and address regional concerns.
Using data, insights and recommendations developed through a system-wide security assessment, we have made several improvements and enhancements to our approach to transit safety and security over the past two years, and will continue to make progress throughout 2020. Click here for more information about the security assessment and implementation of the recommendations that are improving safety on the system.