Accessibility

Metro transit is committed to providing accessible public transportation to all passengers. Below, find more information about the programs we have in place to ensure accessibility for all.

At Metro Transit, we’re focused on providing high quality, accessible travel options for all of our customers. All Metro services – MetroBus, MetroLink and Metro Call‑A‑Ride – are accessible, and our goal is to help you understand the best way to use these services to travel throughout the region.

NOTE: The Transit Access Center is open by appointment only for ADA Paratransit Assessments. Persons seeking a Disability-Based Reduced Fare Permit for MetroBus and MetroLink do not need an appointment, and can come from 8:00am–12:00pm, or 1:00pm–3:45pm, Monday through Friday. To reach the Transit Access Center, call 314-982-1510 or email [email protected].

ADA Services – Dedicated to Bringing Everyone On Board

Metro Transit is fully committed to both the letter and the spirit of the Americans with Disabilities Act (ADA) of 1990. Providing transportation to everyone, wherever and whenever it is possible and practical, is a core goal of our greater mission to provide a world-class, equal-access public transportation system to our metropolitan area.

Reduced Fare Eligibility

To take advantage of disability-based reduced fare programs on MetroBus, MetroLink, or Call‑A‑Ride, you must first be certified by our ADA Services Department.

To learn more about these programs and how to apply, please call us at 314-982-1510 or at [email protected]. You may also download the specific applications you need by clicking on the appropriate links below. To request the form in an alternative format, please contact Amy Parker, ADA Coordinator, at 314-982-1525 or [email protected].

On The Way With ADA

Qualified ADA paratransit customers can receive a special On The Way With ADA Gateway Card, which provides free rides on MetroBus and MetroLink.

Completed forms can be uploaded using our Form Upload Page.

MetroBus and MetroLink Accessibility

All MetroLink trains and MetroBus vehicles are accessible. They have priority seating and are equipped to accommodate mobility devices. For many passengers, MetroLink and MetroBus are the quickest and most direct way to complete your trip. For detailed information about accessibility on the Metro Transit system, check out our Accessibility and Independence Guide.

The following features are available for all passengers on the Metro system:

All MetroBus vehicles are equipped with lifts or ramps
Priority seating is available for passengers who have difficulty standing while the bus or train is in motion
Drivers or a recording announce major stops, intersections and transfer points to help passengers recognize their stop or transfer point
Reserved spaces are available for riders who use mobility devices, such as wheelchairs or scooters
All MetroLink trains, platforms and stations are Americans with Disability Act (ADA) accessible
System announcements at MetroLink stations are audible as well as visual
Ticket Vending Machines at all MetroLink stations have tactile buttons and can provide audible information
Schedules are available in large print or Braille upon request – please call 314-982-1400, x1790.

Metro Call‑A‑Ride Services

Curb-to-curb paratransit van service is just a phone call away.

If you are ADA-eligible according to the Americans with Disabilities Act, Metro Call‑A‑Ride service will provide you with curb-to-curb paratransit van service in St. Louis City and St. Louis County. Click here for more information about Metro Call‑A‑Ride, and to determine if you’re ADA-eligible, please contact Metro’s ADA Service department at 314-982-1510 or by email at [email protected].

Travel Training

Metro offers travel training to individuals with disabilities who want to use MetroBus and MetroLink, but would like help getting familiar with the system so they can be more comfortable before their start using the bus or the train. Travel training can help you gain more independence, with better access to employment opportunities and community activities.

Our trainers will guide you through your options for travel and teach you necessary skills, including: