Accessibility

At Metro Transit, we’re focused on providing high quality, accessible travel options for all of our customers. All Metro services – MetroBus, MetroLink and Metro Call-A-Ride – are accessible, and our goal is to help you understand the best way to use these services to travel throughout the region.

NOTE: The Transit Access Center is currently closed to visitors, but is still serving customers remotely. To reach the Transit Access Center, call 314-982-1510 or email adaservices@metrostlouis.org. 

ADA Services – Dedicated to Bringing Everyone On Board

Metro Transit is fully committed to both the letter and the spirit of the Americans with Disabilities Act (ADA) of 1990. Providing transportation to everyone, wherever and whenever it is possible and practical, is a core goal of our greater mission to provide a world-class, equal-access public transportation system to our metropolitan area.

Reduced Fare Eligibility

To take advantage of disability-based reduced fare programs on MetroBus, MetroLink, or Call-a-Ride, you must first be certified by our ADA Services Department.

To learn more about these programs and how to apply, please call us at 314-982-1510 or at adaservices@metrostlouis.org. You may also download the specific applications you need by clicking on the appropriate links below.  To request the form in an alternative format, please contact Amy Parker, ADA Coordinator, at (314) 982-1525 or adadirector@metrostlouis.org. 

Please note: there is a $5 replacement fee for lost or stolen Metro identification cards.

MetroBus and MetroLink Accessibility

All MetroLink trains and MetroBus vehicles are accessible. They have priority seating and are equipped to accommodate mobility devices. For many passengers, MetroLink and MetroBus are the quickest and most direct way to complete your trip. For detailed information about accessibility on the Metro Transit system, check out our Accessibility and Independence Guide.

Metro’s Accessiblity And Independence Guide
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The following features are available for all passengers on the Metro system:

• All MetroBus vehicles are equipped with lifts or ramps
• Priority seating is available for passengers who have difficulty standing while the bus or train is in motion
• Drivers or a recording announce major stops, intersections and transfer points to help passengers recognize their stop or transfer point
• Reserved spaces are available for riders who use mobility devices, such as wheelchairs or scooters
• All MetroLink trains, platforms and stations are Americans with Disability Act (ADA) accessible
• System announcements at MetroLink stations are audible as well as visual
• Ticket Vending Machines at all MetroLink stations have tactile buttons and can provide audible information
• Schedules are available in large print or Braille upon request – please call 314-982-1400, x1790.

Metro Call-A-Ride Services

Curb-to-curb paratransit van service is just a phone call away.

If you are ADA-eligible according to the Americans with Disabilities Act, Metro Call-A-Ride service will provide you with curb-to-curb paratransit van service in St. Louis City and St. Louis County. Click here for more information about Metro Call-A-Ride, and to determine if you’re ADA-eligible, please contact Metro’s ADA Service department at 314-982-1510 or by email at adaservices@metrostlouis.org.

Travel Training

Metro offers travel training to individuals with disabilities who want to use MetroBus and MetroLink, but would like help getting familiar with the system so they can be more comfortable before their start using the bus or the train. Travel training can help you gain more independence, with better access to employment opportunities and community activities.

Our trainers will guide you through your options for travel and teach you necessary skills, including:

• Purchasing/paying fare
• Proper street crossing skills
• Landmark identification
• Recognizing bus numbers
• Emergency procedures
• Proper boarding and departure procedures
• Determining appropriate routes
• Community safety skills

To learn more about our Travel Training Program, call us at 314-982-1554.