In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (“ADA”), and the Rehabilitation Act of 1973, Bi-State Development d/b/a Metro Transit will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.
Employment: Metro Transit does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.
Effective Communication: Metro Transit will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in Metro Transit’s programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.
Modifications to Policies and Procedures: Metro Transit will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in offices, even where pets are generally prohibited.
Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of Metro Transit, should, as soon as possible, but no later than 48 hours before the scheduled event, contact:
Amy Parker, ADA Coordinator
211 N Broadway
Suite 700, Mail Stop 400
St. Louis, MO 63102-2759
Phone: (314) 982-1525, call 711 for Relay
The ADA does not require Metro Transit to take any action that would fundamentally alter the nature of its program or services, or impose an undue financial or administrative burden.
Complaints that a program, service, or activity of Metro Transit is not accessible to persons with disabilities should be directed to Amy Parker, ADA Coordinator.
Metro Transit will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policies or practices.
This Complaint Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”) and the Rehabilitation Act of 1973. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by Bi-State Development d/b/a Metro Transit.
The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.
The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation. Complaints may be submitted directly to:
Amy Parker, ADA Coordinator
211 N Broadway Suite 700 – Mail Stop 400
St. Louis, MO 63102-2759
Phone: 314-982-1525, 711 for Relay
Complaints may also be submitted through Metro’s Customer Service Department and forwarded to the ADA Coordinator:
Public Comment Form:
Within 15 calendar days after receipt of the complaint, the ADA Coordinator or designee will contact the complainant to discuss the complaint and possible resolutions. Within 15 days of the discussion, the ADA Coordinator or designee will respond in writing, and where appropriate, in a format accessible to the complainant. The response will explain the position of Metro Transit, and offer options for substantive resolution of the complaint.
All written complaints received by the ADA Coordinator or her designee and responses will be retained by Metro for at least 3 years.
Note: The handling and investigation of all employment related complaints of disability discrimination, harassment, or retaliation including an applicant’s need for an accommodation is the responsibility of Bi-State Development’s EEO and Workforce Diversity department under Title I of the ADA.
Bi-State Development is proud to be an Equal Opportunity Employer, supporting diversity in the workplace. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, disability, or any other factor protected by law.
Read a message about our commitment to diversity in the work place:
Bi-State Development will process and investigate complaints from individuals alleging discrimination in Bi-State Development’s programs or activities under Title VI of the Civil Rights Act of 1964. Race, color or national origin complaints alleging discrimination in programs or activities may be filed pursuant to the following procedures.
Any person who believes that they have been discriminated against on the basis of race, color or national origin by Bi-State Development may file a Title VI complaint, directly or through an authorized representative, by completing and submitting Bi-State Development’s Title VI Complaint Form. Bi-State Development will investigate complaints received no more than 180 days after the alleged incident.
Complaint forms may be accessed by clicking the link below:
The complaint should be filed with:
EEO & Workforce Diversity Office
211 N. Broadway
Suite 700, Mail Stop 167
St. Louis, MO 63102
For the following additional languages, click the appropriate link below to download the PDF document.
Arabic | العربية (pdf)
Bosnian | Bosanski (pdf)
Chinese (Mandarin) | 國語 (pdf)
French | Français (pdf)
Hindi | हिन्दी (pdf)
Korean | 조선말, 한국어 (pdf)
Spanish | Español (pdf)
Vietnamese | Tiếng Việt Nam (pdf)
Once the complaint is received, Bi-State Development will review it to determine whether it has jurisdiction. The complainant will receive an acknowledgement letter within ten (10) days of our receipt of the complaint informing him/her whether the complaint will be investigated by our office.
Bi-State Development will promptly investigate all complaints of alleged discrimination on the basis of race, color or national origin in its services and programs within 60 days of receiving a complete complaint. The Complainant may be contacted if more information is needed to resolve the complaint. The Complainant will have ten (10) business days from the date of contact to send requested information to Bi-State Development. Bi-State Development may choose to close the complaint if the requested information is not received within ten (10) business days. A complaint can also be administratively closed if the Complainant no longer wishes to pursue the complaint, or if the complainant fails to cooperate in the investigation of the complaint.
After the investigation is complete, Bi-State Development will make a final decision and issue a letter to the Complainant based on the investigation findings:
Complainant may appeal a final decision resulting from a Title VI investigation by submitting a written appeal to Bi-State Development no later than ten (10) business days after receipt of the final decision letter. The appeal must be submitted to the President of Bi-State Development at the following address: Office of the President, 211 N. Broadway, Suite 700, St. Louis, MO 63102.
A person may also file a complaint directly with the Federal Transit Administration’s Office of Civil Rights at:
Federal Transit Administration (FTA)
Office of Civil Rights, Attention: Title VI Program Coordinator
East Building, 5th Floor TCR
1200 New Jersey Ave., SE
Washington, DC 20590