Metro transit is here to serve you
Thank you for riding Metro transit. We’re not only here for you, we’re here because of you, and we want our Customer Care to be worthy of our world-class transit system.
To help you get the information you need, we’ve compiled all the various contact information for Customer Care right here in one location for quick reference. Feel free to call the departments listed below, or fill out the form at the right which will direct your request to the correct department.
And thank you again for riding Metro. We’ll get you there.
Transit Information experts can help you plan your journey on Metro and provide information on schedule times, transfers and walking directions. They are available by phone, text or webchat Monday through Friday, 7 a.m. to 6 p.m.
Next arrival times
are available 24/7 -
select option 1 and enter your stop ID.
Feel like planning your own trip? Download our Metro On the Go app
Our Customer Service analysts will investigate any service matters or concerns you may have, and will record your comments or feedback about Metro service. Customer Service is available Monday through Friday, 7 a.m. to 6 p.m.
A Switchboard operator will transfer your call to the correct department within Metro. Phone lines are open Monday through Friday, 8 a.m. to 5 p.m.
Gateway Card Center
A Gateway Card Representative will assist you with using your Gateway Card and investigate any issues or concerns related to your account. Your feedback, questions and concerns regarding the Gateway Card will be recorded. The Gateway Card Center is available Monday through Friday, 7:30 a.m. to 4:30 p.m.
Metro Public Safety Department
314-289-6873 (PHONE) - 314-300-0188 (TEXT)
Call or text with safety concerns or to report a suspicious package. Available 24/7.
Hearing Impaired: Relay Missouri
If you are hearing impaired, please call Relay Missouri at 711.
At the MetroStore you can purchase your fare, pickup MetroBus and MetroLink timetables and schedules, get exclusive Metro merchandise, and find out more about the Senior Reduced Fare program and other Metro services. Visit the MetroStore online at metrostore.org
or in person at 801 Pine St. in downtown St. Louis, near the 8th & Pine MetroLink Station. The MetroStore is open Monday through Friday, 8:30 a.m. to 5 p.m.