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Commonly Asked Questions

Only service animals accompanying customers with disabilities can travel on Metro’s transit vehicles, and they do not need to be in a pet carrier.
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Yes. On MetroLink, there are seats at the front and rear of each MetroLink car marked with signage as "Priority Seating" asking customers to yield those seats to customers with disabilities. These seats have the ability to be raised to accommodate mobility devices. MetroBus also has seating for customers with disabilities near the front of the bus that are marked by signage and can accommodate and secure mobility devices.
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Call 314-982-1400, x2589, Monday through Friday from 8 a.m. to 5 p.m., or leave a voicemail after hours.
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Smoking (including e-cigarettes) is prohibited on all MetroBus, MetroLink and Metro Call-A-Ride vehicles; on all MetroLink platforms; and inside all Metro Transit Centers.

Also, the Civic Center Transit Center is completely smoke-free, and smoking is prohibited at any part of the transit center.
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Call 314-982-1406, 618-271-7879, to speak with a Customer Service representative who will take your information and forward it to the appropriate supervisor. You can also e-mail your information to customerservice@metrostlouis.org or TEXT 314-207-9768.
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Yes. Please check our Holiday Schedule in the Schedules & Info area of the website.
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Metro’s operating budget is funded by passenger revenue, local sales tax, grants, federal assistance, and some state funding. Metro’s local funding sources include sales taxes collected in St. Louis County, the City of St. Louis and St. Clair County. Federal funding for transit is limited to short-term grants and vehicle maintenance formula funds. The State of Missouri also provides funding for transit.
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No, all weapons and firearms are prohibited on board Metro vehicles, on MetroLink platforms and at all Metro Transit Centers, including licensed concealed weapons. The only exceptions are for law enforcement and Metro Public Safety officers.
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We monitor MetroLink stations during special events like baseball games and may add service, or extend service hours, as needed.
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You are allowed to use your handheld camera or phone to take photographs or shoot video within public areas of MetroLink stations, Metro Transit Centers and in Metro transit vehicles for personal and non-commercial use. In fact, we’d love to see your transit photos! Share them on Twitter or Instagram, and tag your photo with #stlmetro.

For professional photographers, please view our policy on commercial photography and video in the footer below.
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Metro Call-A-Ride customers may present Metro prepaid tickets, multi-use transfers, or any pass fares (monthly pass, weekly pass, etc.) as a credit to cover part of the cost of a Metro Call-A-Ride fare.
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Metro Call-A-Ride operators will issue multi-use transfers for use on MetroLink or MetroBus by request for no additional charge. Metro Call-A-Ride customers may be required to transfer between Metro Call-A-Ride vehicles to complete a continuous one-way trip. ADA eligible customers traveling within ADA mandated service boundaries who are required to transfer will not be charged for this transfer. Non-ADA eligible customers or individuals traveling outside of ADA mandated service boundaries that require a transfer from one Metro Call-A-Ride vehicle to another to complete a continuous one-way trip will pay the entire cost of the trip on the first leg of the trip.
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MetroLink operates two lines: the Red Line and Blue Line. The Red Line provides service between the Lambert Airport Terminal #1 and the Shiloh-Scott MetroLink Stations. The Blue Line provides service between the Shrewsbury-Lansdowne I-44 and Fairview Heights MetroLink Stations. Both lines stop at all MetroLink stations between the Forest Park-DeBaliviere and Fairview Heights MetroLink Stations. However, if you are traveling on a Red Line train and your destination is only served by a Blue Line train (or vice versa), you will need to transfer trains. You can transfer trains at any MetroLink station between Forest Park-DeBaliviere and Fairview Heights, however transferring at the Forest-Park DeBaliviere MetroLink Station is recommended.
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Check our park-ride options to see the parking options available. Unless noted, all parking is free and you can park up to 24 hours. Free, long-term parking (up to fourteen days) is permitted in designated spaces on a first-come/first-served basis at the Shrewsbury, Brentwood I-64, Emerson Park, Washington Park, Fairview Heights, Swansea, Belleville, College and Shiloh-Scott Stations. Long-term parking at the Shrewsbury-Lansdowne I-44 Station is along the west side of the lot. The Meridian Parking Facility at the Brentwood I-64 MetroLink Station is a mixed use facility. Floors five through 10 are free for Metro commuters on weekdays until 6 p.m. and on Saturday until 1 p.m. Floors two through ten are available to commuters after 6 p.m. on weekdays, after 1 p.m. on Saturday, and all day on Sunday. (Long-term parking is available on the upper level at the end farthest away from the MetroLink platform in specially-signed spaces.)
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Law enforcement officers (including reserve officers and police cadets) may ride whether in or out of uniform. These individuals must present an appropriate badge and identification card to the bus operator or fare inspector when boarding out of uniform. Firefighters may ride free of charge when in uniform and wearing appropriate insignia. These individuals are permitted to ride free of charge because of their ability to assist an operator with dealing with emergency situations that might occur while on the bus. Any of these individuals identified "above", who accept free transportation are in fact, expected to assist in emergencies in return for their free transportation.
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Metro does not plan where or when MetroLink is built or extended. That is done by the East-West Gateway Council of Governments (EWGCG), the regional metropolitan planning organization, whose board is composed of all the elected officials of the region. Metro then builds after the decisions of where, when and how it will be funded. Recently, Metro and EWGCG have worked together to develop a long-range transit plan for the region including expansion of MetroLink, MetroBus and other services. For more information on this plan, visit www.movingtransitforward.org.
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If you didn’t find what you are looking for, please contact Metro Transit Information at (314) 231-2345 (PHONE) from Missouri, (618) 271-2345 (PHONE) from Illinois or (314) 207-9786 (TEXT) or email us at customerservice@metrostlouis.org.

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