Customer Assistance Lost something on Metro?

At Metro, we’re committed to helping reunite our customers with lost personal items whenever possible. See below for information about how to report a lost or found item on the MetroTransit system.

Metro Lost and Found Policy

Metro receives Lost and Found items from Metro Bus, Metro Link and Call A Ride vehicles. These items are tagged with an identification number and processed through our lost and found department. Due to limited space, items are kept for a 30-day period. After 30 days, unclaimed items are properly discarded.

If you have lost an item on our system, please contact the Customer service department for assistance:

Email: CustomerService@MetroStLouis.org

Phone: 314‑982‑1406

Text: 314-669-8576

Reporting a Lost Item

Complete the form below to submit information about your lost item to our Customer Service team.

Lost and Found 2024

Your Name *

Your Email *

Your Phone Number

Item Lost

Date Lost

Item Description

0 of 300 max characters

Item Last Known Location

Specific Station Name (if known)

Specific Line (if known)

Specific Transit Center (if known)

Specific Route (if known)

Additional Comments / Details

0 of 500 max characters

reCAPTCHA

If you are human, leave this field blank.