NextStop Blog

Get ready for a new way to ride with Metro Transit! We’re modernizing our fare collection technology to make your transit experience as seamless and convenient as possible.

With this new system, you’ll have more ways than ever to pay for your rides. From the traditional ticket vending machines (TVMs), MetroStore, and cash payments on MetroBus, to cutting-edge mobile options through Transit app and a new Metro app, we’re ensuring there’s a convenient payment method for everyone.

It will take several months to fully update our fare collection system, but you will start to see some new equipment and features rolled out later this year.

Exciting Updates Rolling Out This Year:

MetroBus Customers: Beginning in May, “Just Ride Validators” (JRVs) will allow you to scan your mobile pass from the Transit app for quick boarding. Later this summer, our new Metro RideOn! app will launch, providing a new platform to manage and purchase transit passes, view trip history, and explore even more payment options. Whether you prefer Transit app or our new Metro RideOn! app, the choice is yours.

MetroLink Customers: Enhancements under the Secure Platform Plan are paving the way for a safer and more efficient experience. QR codes, tap-to-ride features, and new ticket vending machines are being deployed, making it easier than ever to access your ride.

In 2026, all MetroLink stations will feature enhanced gates integrated with this new fare system.

At Metro Transit, we’re committed to creating fewer barriers for all customers. No matter how you ride or how you pay, we welcome everyone with greater flexibility, security, and convenience. We’re not just modernizing fare collection—we’re transforming the way our community moves.

Looking Ahead

In 2026, Metro Transit will also introduce an additional new payment option—an account-based transit card. With this card, you can preload passes and tickets, providing you with a convenient way to manage your transit finances. With the ability to “bank” funds for future trips, and pay as you go, the account-based card provides greater flexibility for your commutes.

Enhanced security features will give you peace of mind by allowing you to protect your card if it’s lost or stolen. Additionally, you’ll be able to manage your passes, review purchases, and track your trips with ease. We’re also updating our pass vendor outlets around the region to make it even more convenient for more customers to access Metro Transit.

Test Our New Validators – Green Means Go

Starting now, you can help us test the new “just ride validators” by scanning your mobile ticket on all your MetroBus trips. When you scan your ticket on the validator (located inside the entrance of all MetroBus vehicles), the display will flash a green check mark and beep one time.

We’ve created the following Frequently Asked Questions to help make the process easier.

How can I use my mobile phone as a mobile ticket on MetroBus?
It’s simple as 1-2-3:
1) Download Transit App
2) Allow the app to access your location; it will automatically connect you with Metro Transit
3) Select Buy Tickets and enter your information

How do I scan my mobile ticket on MetroBus?
When you board the bus, simply hold your phone screen up to the white area in the middle of the validator. Make sure your ticket barcode or QR code is clearly visible and facing the scanner.

Where is the validator located?
The validator is located near the front door of the bus, close to the driver. Look for a black device with a screen and a scanner.

When should I activate my ticket?
You should activate your ticket just before you board the bus. Tickets must be active before scanning and expired or inactive tickets will not be accepted by the validator.

What kind of mobile tickets can I scan?
You can scan tickets purchased through Transit app and Metro’s new official app (coming soon). These include One Ride, Two Hour Pass, One Day Pass, Weekly Pass, and Monthly Pass.

Is scanning required for all types of mobile tickets?
Yes, all mobile tickets need to be scanned upon boarding to validate your trip.

Do I need internet or Bluetooth turned on to scan?
No internet or Bluetooth connection is needed at the time of scanning. Just make sure your mobile ticket is already activated in the app before you board.

What happens if I accidentally scan my ticket twice?
Don’t worry– scanning the same ticket twice in a short time will not charge you again or use up another ride. The validator will only accept a valid, unused ticket once per boarding.

What if my screen is cracked or my brightness is too low?
Make sure your phone screen is clean, uncracked over the barcode, and your brightness is turned up. If the validator can’t read the code, show your ticket to the bus driver.

What if my device battery dies?
You are responsible for showing proof of payment. Only a visible, active ticket will be considered a valid form of fare payment.

Can I scan a screenshot of my ticket?
No. Screenshots are not valid. You must use the ticket through the official app to ensure it’s active and valid for travel.

What should I do if the validator doesn’t scan my ticket?
Try adjusting the angle or distance from the scanner, and make sure your phone screen brightness is turned up. If it still doesn’t work, let the driver know and show your activated ticket on your phone screen.

How do I know the scan was successful?
The validator will beep and display a green check mark when your ticket is accepted.