NextStop Blog

Construction of the Secure Platform Plan (SPP) continues to move full speed ahead – we have 11 completed MetroLink stations with new security gates, fencing and cameras; and installation work is underway to bring this new infrastructure to the remaining stations.

But thanks to your feedback, we are making a change to improve the customer experience with the current gates while construction continues.

Effective immediately, when any of the security gates are unattended, the security gate will remain open. If the guard posted by the gates needs to leave to check on something, the team at the Real-Time Camera Center will monitor the gates and lock one of them open.

This change will help ensure customers are not delayed and can make their MetroLink and MetroBus connections on-time. When the guard returns to their post, the gates resume their normal operation – customers should present their valid fare to the guard when approaching the gates to have them opened.

When the project is fully completed and integrated with our new fare system, customers will be able to open the gates themselves by tapping their fare at new validators that will be connected to the security gates.

And remember – if you ever need assistance on the system, or see something suspicious, be sure to contact Metro Transit Public Safety – available 24/7 by text at 314.300.0188 or phone at 314.289.6873.