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Metro is specifically looking for customer input related to shortening the reservation booking window for Metro Call-A-Ride from three to five days in advance to next-day reservations only.

For example, in the proposed system that only has next-day reservations, you MUST call on Sunday to book a trip for Monday. You would not be able to call on Friday or Saturday to book a trip for Monday.

Please tell us your thoughts by submitting a public comment through April 30, 2024.

Call‑A‑Ride operator helps rider to board a Call‑A‑Ride van. The doors are open and the ramp is lowered.

Metro Transit is committed to improving accessibility across the Metro Transit system and enhancing the customer experience. Over the last several months, we have taken several steps to make improvements – please check the updates section below to see the progress.

Communication and engagement with our customers are critical toward the success of these goals. Your feedback and comments are an important resource that helps advance improvement efforts and ensures they are effective.

We have scheduled several engagement opportunities that you can participate in, both in-person and virtual. Check out the options below – we hope to see you there!

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Submit a Public Comment

In addition to submitting a public comment at any of the engagement events listed below, you may also submit a public comment online. Share your feedback and thoughts about accessibility and the steps being taken to improve paratransit services. The public comment form will be available through April 30, 2024.

CLICK HERE: Online Public Comment Form

Note: Comments submitted via this form may become part of public records. Please be mindful of personal information that you share.

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Engagement Opportunities

Note: To request a reasonable ADA accommodation for any of these events, please contact Amy Parker, ADA Coordinator at 314.982.1525 three days prior to the meeting or as soon as practical. ASL interpreters will be present at all of the opportunities listed below.

Click to view recording of the Virtual ADA Community Open House

ADA Community Open House — Virtual (Zoom)
Attendees had the opportunity to hear from Metro Transit leadership and team members, followed by an extended time for providing feedback and asking questions.

Thursday, April 11  |  6 p.m. – 8 p.m.
Virtual ADA Community Open House
View Recording  |  Download Presentation (PDF)

ADA Community Open Houses — In‑Person
Metro also held events for members of the public to meet one-on-one with Metro Transit leadership and team members representing many different departments to ask questions, get more information on transit services and programs, and share comments and feedback.

Saturday, April 6  |  11 a.m. – 1 p.m.
Kingshighway Branch Library

2260 S. Vandeventer Avenue, St. Louis, MO 63110

Tuesday, April 9  |  4 p.m. – 6 p.m.
North County Transit Center
3140 Pershall Road, Ferguson, MO 63136

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Accessibility Updates

Metro Transit is taking a holistic approach to ensuring accessibility on the transit system. This includes expanding ADA paratransit capabilities and enhancing MetroBus and MetroLink features to serve the disability community more effectively. Updates include:

  • Adjustments to the booking window for Metro Call‑A‑Ride are being considered from up to 3 days to 5 days in advance to next day reservations only. This has the potential to make a positive impact for customers by decreasing spikes in phone demand on Fridays and decreasing the amount of trip cancellations.
  • Metro Transit has been working with ADA consultant ADA Guru over the past several months on a comprehensive evaluation of the transit system. That evaluation is nearing completion and we are already taking action on some of the recommendations.
  • Metro Call‑A‑Ride has launched a new streamlined phone system with a single phone number – 314-982-1505 – that customers can call and then select the specific service they require. Metro Call‑A‑Ride’s phone provider will be updated in May 2024.
  • Metro Transit is finalizing the details to upgrade Call‑A‑Ride reservations and scheduling software. The goal is for the new software to be in place and operational by the end of the year.
  • Metro Call‑A‑Ride is increasing opportunities for pre-booking regular trips for customers who regularly book 5+ days per week to and from the same destination.
  • The electronic-fare option continues to be popular with Call‑A‑Ride customers who wish to purchase and use fare from their smart device.
  • Metro is working to improve usability of MetroBus and MetroLink for customers with disabilities as work continues on both short-term and long-term improvements to the customer experience.
  • The On the Way with ADA Program is available and allows ADA Paratransit customers to enjoy unlimited free access to MetroBus and MetroLink services, providing a free transportation option that does not require scheduling trips in advance.

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Metro ADA Customer Advisory Group

Our ADA Customer Advisory Group consists of transit users with disabilities who meet several times a year to serve as a conduit for communication between customers who are part of the disability community and various departments at Metro. We are working to make this group more formal, more visible, and more representative of the entire disability community in our region.

Meetings are held virtually through Zoom. If you are interested in participating or learning more about this opportunity, please contact Amy Parker, ADA Coordinator, at 314-982-1525 or [email protected].

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