Ride with us. We’ll get you there.
Metro’s mission has always been to provide world-class transportation for all of our passengers. If you’re concerned it may be difficult for you to board or travel on buses and trains, please note that most Metro vehicles are outfitted with specialized resources to accommodate your needs and give you access without extra delays or effort. You can review the ways Metro can fit your needs in the following sections.
Taking the MetroBus has never been easier.
If you have trouble using stairs, please note that all MetroBus vehicles are equipped with lifts or ramps, and have kneelers that lower the front stairs closer to the ground. And if you have difficulty standing while the vehicle is in motion, we have Priority Seating designated for your use. If you use a wheelchair or mobility device, you’ll find two reserved areas that will keep you secure and help ensure you have a safe ride.
Taking MetroLink has never been easier.
If you have concerns about using public transportation, please note that MetroLink trains have been specially outfitted to make your trip easier. Each MetroLink train is equipped with four priority seating locations for passengers with disabilities. The floors of all MetroLink trains are level with all station platforms to make it easier for you to board and exit any train, and all MetroLink station platforms feature ramps or elevators to make any MetroLink station easy to access.
Occasionally, MetroLink station elevators and/or escalators may be out of service for maintenance. Call 314-982-1498, 7:30 a.m. to 4:30 p.m., Monday – Friday, to check if any elevators on your trip will be out of service. (After hours, call 314-289-6873), or visit the Rider Alerts page on this website.
Curb-to-curb paratransit van service is just a phone call away.
If you are ADA-eligible according to the Americans with Disabilities Act, Metro Call-A-Ride service will provide you with curb-to-curb paratransit van service in St. Louis City and St. Louis County. Click here for more information about Metro Call-A-Ride, and to determine if you’re ADA-eligible, please contact Metro’s ADA Service department at 314-982-1510 or by email at email@example.com.
For more information on Metro transit’s compliance with the Americans with Disabilities Act (ADA) of 1990, visit our ADA Services page.
Your operator will keep you informed.
When you ride the bus, your MetroBus operator will announce the name and destination at transit centers and transfer points during your trip. While en route, the operator will also announce upcoming scheduled stops, as well as stops requested by passengers.
When you ride MetroLink, operators will announce your train’s line color (red or blue), its direction and its destination at each MetroLink station. As you travel, MetroLink operators will announce upcoming stations and connecting MetroBus routes. Your MetroLink operator will also inform you when an upcoming station has an elevator outage and will make the announcement two stations ahead of the outage.
You can request Metro transit information in large print or Braille formats by calling 314-982-1400, x1790.
To learn more about the accessibility of the Metro transit system, please refer to our Public Transit Accessibility brochure.