Metro transit riders who travel through North St. Louis County will have an opportunity to share feedback about their transit experience by participating in a customer survey beginning Saturday, August 27. This survey will allow Metro to collect valuable feedback from passengers about their experiences with the new North County Transit Center and the MetroBus service plan for North St. Louis County, which became effective in March 2016. This information will help Metro identify opportunities to improve service and shape future service planning, including future service at the new expanded and enhanced Civic Center Transit Center currently under construction and scheduled to be completed in 2017.
Surveyors will distribute the Metro surveys at the North County Transit Center on:
Metro surveyors will be dressed in dark or khaki slacks and a white shirt, and can be identified by their Metro survey badge displaying a large “M” and labeled with “Surveyor” or “Survey Supervisor.” For more information, please contact Metro Customer Service at 314-982-1406 or 618-271-7879.
Metro is the operator of the St. Louis region’s public transportation system, which includes the 87 vehicle, 46-mile MetroLink light rail system; 399 MetroBus vehicle fleet that operates on 78 MetroBus routes in Missouri and Illinois; and Metro Call-A-Ride, a paratransit fleet of 122 vans. Metro is an enterprise of Bi-State Development (BSD), which also owns and operates St. Louis Downtown Airport and the Gateway Arch Riverboats, as well as operates the Gateway Arch Revenue Collections Center and Gateway Arch trams. BSD also operates the Bi-State Development Research Institute and the St. Louis Regional Freightway.