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July 30, 2018

New Text Messaging and Web Chat Service Now Available to Metro Transit Riders

Metro Transit has introduced a new service for public transit customers that allows them to directly connect with Metro Customer Service or Metro Public Safety without having to make a call. Through a new text messaging and web chat service, transit riders can contact a Metro Customer Service representative with questions about their commute or to ask for help planning their trip. Riders may also reach out to Metro Public Safety during their ride with any questions or concerns, quickly and conveniently from their mobile device.

Metro riders can text with Metro Customer Service or Metro Public Safety using these new numbers:

  • Metro Customer Service: 314-207-9786 – Representatives available from 7 a.m. to 6 p.m., Monday through Friday
  • Metro Public Safety: 314-300-0188 – Public Safety is available 24 hours a day, 7 days a week

Note: In the event of an emergency, riders should call 911

Transit customers may also contact Metro Customer Service representatives directly through the Metro Transit website to ask questions or get information. Visitors to metrostlouis.org can click on a red chat icon, located on the lower right of every page on the site, to start a conversation with a Metro Customer Service representative through a new web chat feature that works on both computers and mobile devices. The Metro Customer Service web chat is available from 7 a.m. to 6 p.m., Monday through Friday.

About Metro Transit

Metro Transit operates the St. Louis region’s public transportation system which includes 400 clean-burning diesel buses that serve 83 MetroBus routes in eastern Missouri and southwestern Illinois. Metro also operates MetroLink light rail vehicles on 46 miles of track serving 37 stations in the two-state area, and operates Metro Call-A-Ride, a paratransit fleet of 122 vans. Metro Transit is one of five enterprises operated by Bi-State Development.


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