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October 19, 2021 | 5 Comments

Checking the Status of Your MetroBus in Transit

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Three screenshots from Transit app showing, from left to right, what it looks like when your scheduled bus is in service, when your scheduled bus is not running and has been cancelled, or when your scheduled bus is not running but has not been cancelled in the app yet.

The Transit app is a great resource for planning your trip, purchasing fares and seeing the real-time arrival times for your bus. But, it can also tell you if your bus trip has been cancelled.

Due to a nationwide labor shortage, MetroBus service continues to experience delays and cancelled trips. We appreciate your patience and understanding as we work to address this challenge.

Is my bus cancelled?

Cancelled MetroBus trips will show up in the Transit app with a line through them (screenshot 2). If you see your scheduled trip on the app with a line through it, then this trip has been cancelled and the bus will not arrive at that time.

What this means for you: If you open Transit while you are at your bus stop, it will show you the real-time location of the next bus heading your way. If the next scheduled bus trip has been cancelled, that time will be crossed off.

Can my bus be cancelled, but not crossed off in Transit?

Yes. Sometimes, it is necessary to cancel a bus trip with little advance notice. Our team works hard to update Transit app as quickly as possible, but it is not always possible to have a trip crossed off in time. However, an easy way to check on your bus status in these situation is with the real-time tracking feature in Transit (screenshot 3). In this image, the next bus is supposed to arrive in 3 minutes, but the time is shown in gray and there are no real-time tracking bars – which indicates that the trip has been cancelled.

An important note: Be sure to check Transit close to your departure time to check the status of your bus. Updated information on cancelled trips is only available on Transit within 90 minutes of the scheduled departure time of your bus. 

Download Transit today from the App Store or Google Play.

What can I do if my bus is cancelled?

If you have a wait of 30 minutes or more due to your bus not showing up for its scheduled trip, we can help set up a ride on Lyft for you. Give our Transit Information team a call at 314.231.2345 and let us know your situation. We will do our best to make sure that you get to your destination on time.

Our Transit Information Experts are available Monday through Friday from 7 a.m. to 6 p.m. to assist you with your journey and answer any questions you may have. Contact them by calling 314.231.2345 or texting 314.207.9786.

Categories:
Rider Alert, Technology