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September 24, 2019 | 2 Comments

Metro Transit Provides Update on Call-A-Ride and Transit Resources

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Rider Alert

Late Sunday night into early Monday morning of this week, we began experiencing technical difficulties with our servers.

You are our highest priority, and upon seeing a problem, we immediately began working to address the issues. Our IT team worked all day yesterday and through the night, and have been able to restore access for our customers to our online resources. There is no evidence that any customer data has been accessed or misused.

Metro Call-A-Ride

Due to the server issues, Metro Call-A-Ride was unable to access scheduled trip data for today and cancelled all scheduled trips for today. Metro Call-A-Ride has been prioritizing service today to customers with critical care needs (e.g., dialysis, chemotherapy). As of 12:30 p.m. today, the Metro Call-A-Ride reservation system is back in service.

Metro Transit Website, Ticket Vending Machines

Some Metro Transit applications and customers’ resources were unavailable due to the server issues. They are all currently in service:

Like other companies, we are not immune to computer problems, and the investigation into what may have caused the issues is ongoing. Our first priority and focus is you. We apologize for any inconvenience these technical difficulties have created for our customers. We are working diligently to restore complete access to our services.

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Technology

2 thoughts on “Metro Transit Provides Update on Call-A-Ride and Transit Resources”

  1. Jane says:

    Will live bus tracking be available on transit soon again? I still have not seen that happen.

    1. Matthew Hibbard says:

      We are working to restore this feature as soon as possible.

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