Customer Support

Reach Customer Support

By Phone

Main Switchboard - 314-982-1400

A Switchboard operator will transfer your call to the appropriate department within Metro. Phone lines are open Monday through Friday, 8 a.m. to 5 p.m.

Transit Information - 314-231-2345 or 618-271-2345
Transit Information representatives can help you plan your route including schedule times, transfers, and walking directions. 
Phone lines are open Monday through Friday, 7:30 a.m. to 4:30 p.m.












Customer Service - 314-982-1406 or 618-271-7879

A Customer Service analyst investigates all service matters and will take suggestions or feedback about Metro service. Phone lines are open Monday through Friday, 7:30 a.m. to 4:30 p.m.

Metro Public Safety Department - 314-289-6873
Call with safety concerns or to report a suspicious package. Available 24/7.

By Mail






Attn: Customer Service
211 North Broadway, Suite 700
St. Louis, MO 63102

In Person

To pickup timetables and schedules, Metro merchandise and other information, please visit:

701 Convention Plaza
St. Louis, MO 63101
Located inside America's Center at 7th & Washington, one block west of the Convention Center MetroLink Station

By Email

Please select the appropriate department below and fill out the form, and your message will be delivered to that department. 

(*) denotes a required field.

If you are writing us about a specific incident involving service, any detailed information you can provide will be helpful in investigating all service-related matters. For example, a MetroBus or MetroLink vehicle number or "run number" (from the front window), employee name or ID number etc. are all helpful details. A precise time, date, and location is also helpful.

Thank you in advance for contacting us. All feedback is appreciated.