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Metro transit is here to serve you

Thank you for riding Metro transit. We’re not only here for you, we’re here because of you, and we want our Customer Care to be worthy of our world-class transit system.

To help you get the information you need, we’ve compiled all the various contact information for Customer Care right here in one location for quick reference. Feel free to call the departments listed below, or fill out the form at the right which will direct your request to the correct department.

And thank you again for riding Metro. We’ll get you there.


Transit Information
314-231-2345 or 618-271-2345
transitinformation@metrostlouis.org
Transit Information representatives can help you plan your journey on Metro and provide information on schedule times, transfers, and walking directions. Transit Information is available Monday through Friday, 7:30 a.m. to 4:30 p.m.

Feel like planning your own trip? Download our Metro On the Go app.
Customer Service
314-982-1406 or 618-271-7879
customerservice@metrostlouis.org
Our Customer Service analysts will investigate any service matters or concerns you may have, and will record your comments or feedback about Metro service. Customer Service is available Monday through Friday, 7:30 a.m. to 4:30 p.m.
Main Switchboard
314-982-1400
A Switchboard operator will transfer your call to the correct department within Metro. Phone lines are open Monday through Friday, 8 a.m. to 5 p.m.
Metro Public Safety Department
314-289-6873
Call with safety concerns or to report a suspicious package. Available 24/7.
Hearing Impaired: Relay Missouri
711
If you are hearing impaired, please call Relay Missouri at 711.

MetroStore
314-982-1495
At the MetroStore you can purchase your fare, pickup MetroBus and MetroLink timetables and schedules, get exclusive Metro merchandise, and find out more about the Senior Reduced Fare program and other Metro services. Visit the MetroStore online at metrostore.org or in person at 701 Convention Plaza in downtown St. Louis, just west of the Convention Center MetroLink Station. The MetroStore is open Monday through Friday, 8 a.m. to 5 p.m.