In instances where users of Metro transit feel that they have been the victims of unjust discrimination, Metro has an internal complaint system. Read below for more information.


Title VI Civil Rights Act of 1964 – Diversity Program Administration

This site is designed to serve as a source of information for citizens so that they fully understand one of the basic civil rights laws that protect their benefits and rights to fair and equal public services as provided by Metro; specifically, as it relates to protections provided by, Title VI of the Civil

Program Administrator
Elke Campbell
Director of EEO & Diversity
707 North First Street
St. Louis, MO 63102

In the event you are not able to reach the Director, contact Joleen Foster at, 314 982-1400 ext. 1352

Non-Discrimination Notice

The Metro Bi-State Development Agency doing business as “Metro,” grants all citizens equal access to all its transportation services. Metro endeavors to ensure that all citizens are aware of their rights to such access. Metro provides services and operates programs without regard to race, color, and national origin in full compliance with Title VI.

Title VI is a section of the Civil Rights Act of 1964 requiring that “No person in the United States shall on the grounds of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.” Title VI does not address gender discrimination. It only covers race, color and national origin.

Title VI Complaint Process

As a member of the general public, if you desire to file a discrimination complaint against Metro under Title VI, the following process should be followed:

The complaint should be filed with the Program Administrator listed above.

The complainant also has the right to file a complaint with an external agency such as the Department of Transportation (DOT), a federal or state agency or a federal or state court.

Metro Complaint Procedure

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