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In instances where users of Metro transit feel that they have been the victims of unjust discrimination, Metro has an internal complaint system. Read below for more information.

EEO Diversity & Civil Rights

Equal Employment Opportunity

Bi-State Development is proud to be an Equal Opportunity Employer, supporting diversity in the workplace. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, disability, or any other factor protected by law.

Read a message about our commitment to diversity in the work place:

Affirmative Action/EEO Statement


Public Rights Under Title VI

Title VI Complaint Process

Bi-State Development will process and investigate complaints from individuals alleging discrimination in Bi-State Development’s programs or activities under Title VI of the Civil Rights Act of 1964. Race, color or national origin complaints alleging discrimination in programs or activities may be filed pursuant to the following procedures.

How to File A Complaint

Any person who believes that they have been discriminated against on the basis of race, color or national origin by Bi-State Development may file a Title VI complaint, directly or through an authorized representative, by completing and submitting Bi-State Development’s Title VI Complaint Form. Bi-State Development will investigate complaints received no more than 180 days after the alleged incident.

Complaint forms may be accessed by clicking the link below:

Title VI Complaint Form

The complaint should be filed with:

Bi-State Development
EEO & Workforce Diversity Office
211 N. Broadway
Suite 700, Mail Stop 167
St. Louis, MO 63102

Complaint Acceptance

Once the complaint is received, Bi-State Development will review it to determine whether it has jurisdiction. The complainant will receive an acknowledgement letter within ten (10) days of our receipt of the complaint informing him/her whether the complaint will be investigated by our office.

Investigations

Bi-State Development will promptly investigate all complaints of alleged discrimination on the basis of race, color or national origin in its services and programs within 60 days of receiving a complete complaint.  The Complainant may be contacted if more information is needed to resolve the complaint. The Complainant will have ten (10) business days from the date of contact to send requested information to Bi-State Development.  Bi-State Development may choose to close the complaint if the requested information is not received within ten (10) business days. A complaint can also be administratively closed if the Complainant no longer wishes to pursue the complaint, or if the complainant fails to cooperate in the investigation of the complaint.

Letters of Findings

After the investigation is complete, Bi-State Development will make a final decision and issue a letter to the Complainant based on the investigation findings:

  1. A letter of finding summarizing the allegations and indicating Bi-State Development did not find a violation of Title VI regulations. This letter closes the case.
  2. A letter of finding summarizing the allegations and indicating Bi-State Development’s services or programs is in violation of Title VI. The letter will also contain a brief description of remedies will be taken to achieve compliance.

Right To Appeal

Complainant may appeal a final decision resulting from a Title VI investigation by submitting a written appeal to Bi-State Development no later than ten (10) business days after receipt of the final decision letter. The appeal must be submitted to the President of Bi-State Development at the following address: Office of the President, 211 N. Broadway, Suite 700, St. Louis, MO 63102.

Federal Transit Administration

A person may also file a complaint directly with the Federal Transit Administration’s Office of Civil Rights at:

Federal Transit Administration (FTA)
Office of Civil Rights, Attention: Title VI Program Coordinator
East Building, 5th Floor TCR
1200 New Jersey Ave., SE
Washington, DC 20590 .

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