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July 30, 2018

Metro Transit Offers New Text Messaging, Web Chat Services

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It’s now even easier to have your questions answered and to get the transit information you need – quickly, conveniently and all at the push of a button.

Metro Transit has launched a new text messaging and web chat service that allows you to directly connect with Metro Customer Service with any questions about your commute or to ask for help planning your trip, or reach out to Metro Public Safety during your ride with any questions or concerns.

New Text Numbers

Tip: To make it faster and easier to use the new text numbers, add them to your mobile device.

Metro Customer Service | 314-207-9786
Representatives available from 7 a.m. to 6 p.m., Monday through Friday

Metro Public Safety | 314-300-0188
Public Safety is available 24 hours a day, 7 days a week.
Note: In the event of an emergency, customers should call 911

Try the New Web Chat

In addition to the new text features, you can also contact Metro Customer Service directly through the Metro Transit website. Click on the new red chat icon, located on the lower right of every page on, to start a conversation with a Metro Customer Service representative using a new web chat feature that works on both computers and mobile devices. The Metro Customer Service web chat is available from 7 a.m. to 6 p.m., Monday through Friday.


10 thoughts on “Metro Transit Offers New Text Messaging, Web Chat Services”

  1. Anthony says:

    Will you be offering transportation from Clayton to the BellRive Country Club for he PGA Tourney?

    1. Matthew Hibbard says:

      We do not have plans to offer this service.

  2. Carol says:

    I will be taking the Metrorail over to St Louis to get to the Greyhound bus station nearby, How close are the two?

    1. Matthew Hibbard says:

      Carol, the Greyhound Station is within walking distance of the Civic Center Transit Center in downtown St. Louis.

  3. Bill fox says:

    How do i obtain a schedule and diagram of metrolink stations and buses?

    1. Matthew Hibbard says:

      Bill, not sure what you are asking for.

  4. Larry D says:

    How do I receive a refund for tickets that did not dispense from a kiosk. Machine #157 at the North UMSL Station accepted my $10 on Aug 14th but did not dispense 2 round trip tickets.Thanks in advance,

    1. Matthew Hibbard says:

      Reach out to 314-982-2589

  5. Tatiana says:

    Do u have too pay cash too ride the Call a ride or can u use your bus pass

    1. Matthew Hibbard says:

      Call-A-Ride are done by appointment only.

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