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March 2, 2020

Share Your Feedback on Metro’s Title VI Policies

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As part of Metro’s commitment to Title VI of the Civil Rights Act of 1964, and to provide everyone with fair and equitable access to transit services, Metro regularly creates and analyzes policies to ensure that major service or fare changes do not have disparate or disproportionate impacts on minority or low-income riders.

Three drafts of policy updates are now available for public comment and feedback.

Provide Your Feedback: Complete Our Online Title VI Survey

Draft Major Service Change Policy

All major service changes remaining in effect for 12 or more months will be subject to an equity analysis. A major service change is defined as: addition or reduction of revenue miles or hours by 25% or greater along any route; altering the geographic alignment of a route by 25% or greater; and all fare changes.

Draft Disparate Impact Policy

A disparate impact occurs when the difference between the system-wide percentage of minority riders and the percentage of minority riders affected by a proposed service change or fare change is 5% or greater.

Draft Disproportionate Burden Policy

A disproportionate burden occurs when the difference between the system-wide percentage of low-income riders and the percentage of low-income riders affected by a proposed service change or fare change is 5% or greater.

Assessing Impact

Minority Disparate Impact and Low-Income Disproportionate Burden policies establish a threshold for determining adverse effects on specific groups of our transit users. If a proposed service change will have a disparate impact or disproportionate burden, Metro can only proceed with the change if there is substantial justification and proof that no alternatives with less impact/burden exist.

Example – Eliminating service on a segment of Route A

Sample Information on Minority and Low-Income impact

In this example, Metro must evaluate alternatives because eliminating service on Route A would negatively impact a higher percentage of minority riders than it would if service was eliminated system-wide.

Example – Adding more frequent service to Route B

Sample percentages for Minority and Low-Income Riders

In this example, Metro must evaluate alternatives because adding frequency to Route B would benefit a smaller percentage of low-income riders than it would if frequency were improved system-wide.

Share Your Feedback

Here’s how you can provide your comments and feedback on these policy updates:

Public comment period for these policy updates ends on Friday, March 31, 2020.


5 thoughts on “Share Your Feedback on Metro’s Title VI Policies”

  1. Stephanie Marie says:

    Metro changes they just got done doing changes when they changed the 48 to 49 and changed the 58 how many times are they going to change things it hasn’t been a year it’s only been about 4 to 5 months and there changing again is the 49 lindbergh still gonna connect with the 58 going to chesterfield Walmart the driver said it’s going to be the 65 will it connect with the 49 at lindbergh and clayton and still go out to chesterfield by the Walmart in chesterfield and will it operate on weekends sat and sun, what’s going on with the changes again

    1. Jerry says:

      Hi, Stephanie – the Planning team takes a look at the system every quarter to see if there are ways we can improve service. We often get comments from riders and drivers – and in combination with data – there are often small changes to schedules and routing that make a big impact on creating better connections between buses and trains and better on-time performance. Information on our latest service change is available – go to

  2. Sherry says:

    You should restore service on Lockwood instead of going down Berry are on the 56. Berry Rd is not a transit oriented road and busses often run late to extremely late because of that especially since it has train tracks to cross with no detour option. I heard of a women’s story on local media and I will not stop fighting this until Metro restores service between Kirkwood Rd and Berry Rd on Lockwood. Possibly may consider a boycott of Metro if they don’t listen to their people and take them seriously.

    1. Jerry says:

      Thanks for your feedback, Sherry. We’ll share your comments with our Planning team about switching between Lockwood and Berry.

  3. kelly says:

    i am continuously amazed at some of the drivers, and really rude, especially the women! also, whats up with some of the busses, pull up to metro link ,and refuse to let anyone on the bus because they are on break, well it is very cold in stl winter. there a certain bus 91 in eve closes door and watches us freeze during her break, but even pulls around the block to delmar so we arent watching her.
    metro needs to put heaters at the stops or a heating bus for these customers. heaters on the metro link platforms dont really keep u warm, they are too high…and most time no room for everyone w just 2. why dont the bus stops have heaters , or have a policy for the drivers when it is cold the bus should be heated and let us on while they break. my toes hurt so bad, and an elderly man didnt even have a coat,could of let him aboard atleast

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