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February 27, 2020

Regional Leaders Sign Metro Transit Security Agreement

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Security Agreement Signing

Metro Transit joined its regional partners yesterday (Feb. 26) in the signing of a new security agreement that outlines the framework for providing transit riders with a safer, more secure and more comfortable ride. This agreement is the culmination of two years of work and collaboration between Metro Transit, Bi-State Development, East-West Gateway Council of Governments, WSP, St. Louis County, City of St. Louis, St. Clair County and Metro’s law enforcement partners at St. Louis County Police Department, St. Clair County Sheriff’s Department and the Metropolitan St. Louis Police Department.

“Building strong regional partnerships are the keys to ensuring a safe and secure public transit system,” said Taulby Roach, President and Chief Executive Officer of Bi-State Development. “Our customers will experience a more cohesive and coordinated approach to security that will offer an improved transit experience.”

What Metro Transit Security Looks Like Today

There are multiple layers of security and personnel patrolling the system and helping passengers:

  • Security Officers and Fare Inspectors assist passengers; patrol trains, MetroLink stations and transit centers; and enforce the rules and policies of the Metro Transit system
  • Transit Security Specialists support security officers and other Metro team members while patrolling the system, responding to calls and coordinating with law enforcement
  • Law enforcement partners at St. Louis County Police Department, St. Louis Metropolitan Police Department, St. Clair County Sheriff’s Department and St. Louis City Sheriff’s Department provide a uniformed police presence on the transit system with both full-time and part-time officers and deputy sheriffs

The hiring of a new public safety leadership team last year has helped accelerate Metro’s transition into a new public safety strategy. To deliver our customers with a safe and comfortable ride, our team is focused on three key areas:

  • Visibility: Our Transit Security Specialists and security officers are everywhere our customers are — patrolling platforms, at transit centers, on board MetroBus and MetroLink trains. With new, high-visibility uniforms, they are easy to spot and are always ready to assist you.
  • Rule Enforcement: Loud music and smoking are examples of nuisance behavior that can create a negative experience for all riders. Our team is strengthening enforcement of the rules of the transit system to ensure everyone is using Metro the right way and can enjoy a safe, comfortable commute.
  • Technology and Infrastructure: All MetroLink platforms are monitored on video 24/7 by dispatchers who can immediately call for security or law enforcement assistance if necessary. Cameras also monitor Park-Ride lots, stairwells, parking facilities and trains, buses and vans. Metro is also using new infrastructure to create better monitored and secure access points to the transit system.

See Something? Say Something – Text 314-300-0188 | Call 314-289-6873 – Available 24/7

Ongoing Improvements

At the same time the comprehensive security strategy has been developed over the last two years, Metro has been making significant improvements to its public safety approach.

In the last two months, Metro Transit has approved new contracts and agreements with our regional law enforcement partners and with our new contracted security provider – G4S Secure Solutions – who will being providing contract security guard services beginning in April. The new guards will be wearing new high-visibility uniforms, which were adopted by Transit Security Specialists in January, which will provide a more visible and accessible security presence.

In addition, last fall Metro expanded a pilot project that changes how customers access platforms. Initially launched in September 2018, the program employed new infrastructure and personnel to create new, defined access points to the North Hanley, Forest Park-DeBaliviere and Fairview Heights Transit Centers, with the goal of improving fare inspection and customer experience. The overwhelmingly positive feedback received from customers, law enforcement and security personnel led to the expansion of this project to the Central West End and Delmar Loop Transit Centers.

Comprehensive Security Strategy

The security strategy can be read in its entirety at It has four major goals:

  • To reduce the rate and perception of crime on the Metro system;
  • To implement fare enforcement as a security tool;
  • To engage all Metro employees and security contractors in securing the Metro system; and
  • To identify and assess crime and other security threats to customers, employees, and property and to maximize security effectiveness.

The foundation of this strategy is a Metro Security Assessment launched in Spring 2018, performed in conjunction with East-West Gateway, regional law enforcement and security consultant WSP-USA. Click here for more information about the security assessment and implementation of the recommendations that are improving safety on the system.

Metro Transit Security Agreement Signing - February 26, 2020




9 thoughts on “Regional Leaders Sign Metro Transit Security Agreement”

  1. A frustrated person says:

    Does St Louis County Police has authority to check for fare payments on trains since I’m seeing they don’t have the technology to do that? I’m also seeing a St Clair County Sheriff asking for date payments as well. Do the police departments have jurisdiction to check for fare payments on the train?

    1. Jerry says:

      Yes, all of our law enforcement partners have the ability to enforce all of the rules of the transit system, including checking fares.

  2. Kirill says:

    When are turnstiles being installed at the Metrolink stations. Sounds like Metro keeps on refusing to listen to taxpayers on this matter.

    1. Jerry says:

      We currently do not plan to install turnstiles at MetroLink stations, but we are making physical changes to several stations to create better defined and monitored access points – virtual turnstiles, if you will. These access points allow guards to monitor passengers entering and leaving platforms and support fare enforcement. When MetroLink was initially designed in the 1980s, it was created as an open system. Stations are often located at street level within the community, as opposed to under- or above-ground stations. As such, retroactively installing turnstiles and the supporting infrastructure would be a substantial financial investment – and would still require personnel to monitor and additional funding for maintenance. With the new security strategy developed with our partners, we are making smart investments with infrastructure to create secure, monitored access at stations, which supports a more visible security team that has increased patrols of law enforcement, guards and Transit Security Specialists at stations, transit centers, on trains and buses.

  3. Kyle says:

    Turnstiles solve the problem too, so where’s that progress at.

  4. Michael says:

    Implementing a turn-style or gate which prohibits access of non-riders to the train platforms would be the most advantageous to everyone and make the Metrolink much safer and perceived as safer as well. I really dislike walking onto the platform and seeing people there begging for money, smoking cigarettes, and harassing others. It is not a new concept. Most major systems around the world have some style of gate that prevents poor intentioned people from access to the platform.

    1. Jerry says:

      Hi, Michael – thanks for your feedback. Turnstiles are a popular topic when it comes to safety and security. The challenge with implementing turnstiles is the cost. When MetroLink was first designed and constructed in the 1980s, it was built as an “open-system.” Most of our stations were built at street-level with easy, open access – unlike other systems that have mostly elevated or underground stations. Because of this design, adding infrastructure to ‘close’ the system and integrate turnstile technology at all of our 38 stations is often cost-prohibitive – especially when you include regular maintenance and you still need to have staff monitoring turnstiles during operation. We have taken a different approach and have developed new modified access at several stations – with plans to add more. At these stations, we’ve installed new infrastructure to create clearly defined access points to the train platform that is monitored by security personnel who check fares. In addition, our new security team has prioritized addressing bad behavior on the system – like smoking, loud music, harassment, etc. They will be enforcing the rules of the system – and we encourage all riders to reach out to our Public Safety team if they have any concerns. All of our guards are patrolling the system wearing high-visibility uniforms. And they can be reached by text 24/7 at 314.300.0188.

  5. Stef says:

    Will the new Transit Security Specialists be armed amd is G4S going to be over that department as well?

    1. Lindsey says:

      Transit Security Specialists are Metro Transit employees. Instead of firearms, they carry pepper spray, a collapsible baton and other equipment. Metro contracts with G4S to provide security guards for the transit system. The G4S guards, who are also unarmed, are supervised by Metro Public Safety.

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