October 18, 2018

Metro Transit Updates Metro Reimagined Plan

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Shorter bus waits, faster bus trips and better transit connections.

That’s what riders and the public told us they wanted and needed. Now, Metro Transit is asking riders and the public for final feedback on the nearly completed draft of the Metro Reimagined plan, which will impact MetroBus routes in the City of St. Louis and in St. Louis County.

Learn more: Find out what changes are in store for your MetroBus route.

Over the past 18 months, Metro Transit received input from the public, riders, community groups and elected officials and incorporated that feedback into the new MetroBus network plan. The Metro Reimagined network plan offers faster, more frequent MetroBus service. It is a new vision for public mobility in the bi-state area, expanding Metro’s role from a transportation provider to a convener of services that improve access to economic prosperity and enhanced quality of life. The changes will be made utilizing the existing funding allocations.

Highlights from the updated draft plan

  • 13 high-frequency MetroBus routes would provide service every 15 minutes or better during the day
    • Currently only one route operates every 15 minutes or faster
    • Currently only three routes operate 20 minutes or faster
  • 39 routes would provide service every 30 minutes
    • Many routes currently provide 40-minute or 60-minute service
  • Routes designed to be more direct, providing riders with faster trips by eliminating deviations along some routes
  • New service added in response to customer feedback
  • Introducing Wi-Fi, mobile ticketing and other new technology to improve the transit experience
  • New innovative transportation options for areas where a 40-foot bus may not be the best option

Q&A: Check out the most commonly-asked questions about Metro Reimagined.

“Since we began this process, we actively sought rider feedback on the evolving network plan for the St. Louis region, and we got that feedback in the form of approximately 2,200 public comments,” said Jessica Mefford-Miller, Metro Transit Executive Director. “More importantly, we listened, and we have made changes and added some new service that addressed many of the responses we received, while also keeping the fast and frequent service the new plan provides.”

We encourage you to attend any of the upcoming informational meetings at Metro Transit Centers, where there will be opportunities to speak with a transit planner, ask questions and share feedback.

Metro Reimagined Info Sessions

Stop by one of our upcoming Information Sessions to speak with a Metro Transit Planner, ask questions and learn more about the new plan.

Monday, October 22
Ballas Transit Center
3 p.m. – 5 p.m.
Tuesday, October 23
Rock Road Transit Center
3:30 p.m. – 5:30 p.m.
Hampton-Gravois Transit Center
4 p.m. – 6 p.m.
Wednesday, October 24
Civic Center Transit Center
6 a.m. – 8 a.m.
Central West End Transit Center
3 p.m. – 6 p.m.
Thursday, October 25
North County Transit Center
4 p.m. – 6 p.m.
Monday, October 29
Shrewsbury-Lansdowne I-44 Transit Center
2 p.m. – 5 p.m.
Clayton Transit Center
3:30 p.m. – 5:30 p.m.
Tuesday, October 30
North Hanley Transit Center
6 a.m. – 8 a.m.
Riverview Transit Center
3 p.m. – 5 p.m.
Thursday, November 1
Delmar Loop Transit Center
3 p.m. – 5 p.m.
Saturday, November 3
North County Transit Center
10 a.m. – Noon
Monday, November 5
Maplewood-Manchester Transit Center
3 p.m. – 5 p.m.
North Broadway Transit Center
3 p.m. – 5 p.m.
Wednesday, November 7
Brentwood I-64 Transit Center
3 p.m. – 5 p.m.
North Hanley Transit Center
3 p.m. – 5 p.m.
Thursday, November 8
Civic Center Transit Center
4 p.m. – 7 p.m.

Feedback to the plan can also be shared with Metro Transit Customer Service by calling 314-982-1406 or texting 314-207-9786 from 7 a.m. to 6 p.m. Monday through Friday or emailing [email protected].

Metro launched Metro Reimagined, a comprehensive analysis of the MetroBus system, in July 2017 to ensure that Metro is positioned to meet the evolving transportation needs of the St. Louis region, today and in the future. The project team will incorporate community feedback into the final revision of the Metro Reimagined plan in late 2018. Metro Transit hopes to begin alternative mobility type pilot projects starting in spring of 2019 and implement the changes to the fixed-route network in fall of 2019.

Metro Lifestyle

52 thoughts on “Metro Transit Updates Metro Reimagined Plan”

  1. Jonathan says:

    Will express bus routes transition to using alternative vehicles from standard buses? At the least, express busses need to look very different from standard buses since it is very common for local route riders to mistakenly get on express routes and end up hours away from where they wanted to go. If the same busses are used, signage inside the bus or automated announcements could at least remind people what route this is.

    1. Matthew Hibbard says:

      Jonathan, the proposed Metro Reimagined draft plan will work in tandem with a new marketing/brand roll out. This could mean different branding on different levels of MetroBus service, including express service.

      1. Patrick Richmond says:

        Hey Matt. I was at the Ballas Transit Center and I have seen videos of the new MCI D45 CRT LE. I am not sure if you remember the old 3000 class buses which were the Neoplan Metroliners or not. When we bought those things, some of the riders liked them since they rode smoothly. But some did ride a little rough compared to an MCI bus. MCI made one good bus which was the MC-8 (MCI Crusader) and they made them as MC-8s, MC-9s and MC-12s. The dash is almost designed similar to the ones on the Gillig Advantage but it has a manual door control. Sadly thanks to the severity of the ADA, that bus was discontinued from production. If they could bring back an MC-9 but in the form of the LE (low-entry) I think would come thru with flying colors. The thing that I don’t like about any of the over-the-road type of commuter buses that other transit agencies has bought is that they all come with plug doors. The Neoplan Metroliners had them and so did the Orion IIs. Plug doors has a history of being troublesome due to constant weather changes.

        1. Matthew Hibbard says:

          Super interesting Patrick. Thanks for sharing!

  2. Jerry Miller says:

    I ride the bus every day. All of the updates sound great. But, if they really want to make the trips better they need to go back the the basics too.(No eating, drinking, or loud music and of course the fowl language). Some riding are just pigs, leaving garbage all over the bus. And the language even when kids are riding. I’ve even seen people selling merchandise(probably stolen) and bus tickets during the ride.The driver has to know this is going and should remove them from the bus. Some of those selling tickets have a whole business going on in the back row. I have personally seen it in multiple occasions.

    1. Matthew Hibbard says:

      Jerry, thank you for providing your feedback and your experience on board Metro Transit. The main responsibility of the bus operator is to transport riders safely and efficiently to their destinations. It is up to Metro Public Safety as well as our police partners to patrol and secure the transit system. Metro employs transit authority officers; and Metro employs contract security to provide front-line security and fare enforcement. The region, through the leadership of East-West Gateway Council of Governments, is conducting a MetroLink Security Assessment, scheduled to be completed this year. We anticipate that this assessment will include recommendations for operational and physical strategies to enhance transit system security. Stay tuned to that conversation.

  3. Patrick Richmond says:

    I haven’t gotten a response from South County Chamber of Commerce about making a little van route. Maybe it is time that we get either you or someone in planning to get in contact with them and to keep contacting them until they respond about creating a local shuttle for that area. But kudos for restoring Sunday service on the #56. Now that will make it easier for me to get back to going to church.

    1. Matthew Hibbard says:

      We’re always open to collaboration Patrick.

  4. Becky says:


    1. Matthew Hibbard says:

      Becky, thank you for providing your feedback. We’ll pass it along to Customer Service.

  5. Yong Zhang says:

    I recall there was a plan to open/extend a bus from Chesterfield to Westend (WUMS) before. Is it still possible?

    1. Matthew Hibbard says:

      Yong, I’m not sure what you’re referring to.

  6. Robin Bradley says:

    I see there’s a plan to end the 174x and replace it with the 85 going down Broadway all the way to downtown. So we replace a quick effenciet route for workers to get downtown with a slower multiple stop route, bad idea. People have been riding that bus to work for 10-13 years, now stopping it and no other express bus makes no sense whatsoever. South and West counties keep their express but North county doesn’t…looks strange. Also if there is low rider turn out for the 174, it shouldn’t have never changed from the AM runs then the PM runs. Most of your riders are folks from North county that work downtown. In the middle of the day these people are all at work. Go back to the old hours or similar and keep that route.

    1. Matthew Hibbard says:

      Robin, the #174X North Express will be replaced with the #84 Halls Ferry. Under its current service structure, the 174X North Express offers 20-minute frequencies between 5 a.m. and 8 a.m., 60-minute frequencies between 8 a.m. to 4 p.m., then 30-minute frequencies between 4 p.m. and 4:30 p.m. and back to 20-minute frequencies between 4:30 p.m. and 6 p.m. Under the Metro Reimagined draft proposal, which deviates a little from its current route, the #85 Halls Ferry will offer 30-minute frequencies throughout most of the day (4 a.m. to 7 p.m.). That being said, I’ll make sure your feedback is sent to Customer Service to be included in the overall draft process. Thank you Robin for your time.

      1. Debra says:

        I agree, the 174x should be a true express route for those living in North County and working downtown. It feels more like local route when it has to travel miles up a busy street such as Broadway, W. Florissant, etc. If you want working people with their own mode of transportation to ride metro, you have to make the commutes shorter and safer.

  7. Sandy Johnson says:

    I am hearing that you are taking the 174X that’s get us to work pretty fast. Is this true? Also, when do this suppose to rake place?

    1. Matthew Hibbard says:

      Sandy, under the Metro Reimagined draft proposal, the #174X North Express will be replaced with the #84 Halls Ferry. This route will over 30-minute frequencies between 4 a.m. and 7 p.m. We expect to roll out these enhancements via a phased in approach, starting sometime later next year.

  8. Deb Garbo says:

    Hi, living in Chesterfield, is there a bus route on Clarkson/Baxter to Manchester? Or Clarkson/Baxter to Clayton Rd?

    1. Matthew Hibbard says:

      Deb, the 157X Twin Oaks Express serves the intersection of Baxter Road and Clarkson Road. This route begins at the Chesterfield Mall and terminates in downtown St. Louis, serving the Central West End, Webster Groves, St. Louis Community College – Meramec, and a portion of Manchester near the intersection of Kiefer Creek Road. Under the Metro Reimagined plan, this route would function as an express route, operating 30-minute service during morning rush (5:30 a.m. to 6:30 a.m.) and evening rush (4 p.m. to 5 p.m.).

  9. Stefanie Voss says:

    I ride the 410X Eureka Express. I noticed the proposed 10X route will no longer service the Civic Center area of downtown. As a federal employee, I ride the bus with several others in both the morning and afternoon. Why would Metro change the route away from a popular bus stop at Spruce or at least the Civic Center Transit Terminal? Wells Fargo is another popular stop for riders. Since the route no longer carries people down Grand and other loops, why not swing down Tucker or Truman toward the Civic Center? Also, several riders remarked that the change in hours will impact their ridership. Some people take the earliest buses to ensure they arrive to work in time with various transfers. People also cannot work later than 5:30 in the event they get marooned downtown.

    1. Matthew Hibbard says:

      Stefanie, you are correct. The #410X Eureka Express will be replaced by the new #10 Eureka Express. Under the Metro Reimagined draft plan, the #10X Eureka Express will offer express service from Six Flags to downtown St. Louis with 30 minute frequencies from 5 a.m. to 7 a.m. and 3 p.m. to 5 p.m. during the weekday. Under the new plan, the #10X will not serve the Civic Center Transit Center; however, it will serve the Central West End Transit Center. As this is a draft proposal, there may be room for modifications. I’ll make sure your feedback is sent to Customer Service to be included in the planning process. Thank you Stefanie for sharing your feedback with us.

  10. Victor says:

    Is the #3 forest park trolley being discontinued? I’ve noticed you’ve also gotten rid of service for the botanical gardens. I’m concerned as a disabled person who’s only way of getting around is the metro. Particularly in uneven places such as forest park. Though in general I don’t think cutting service to public parks is a good idea or fair to those who depend on metro service.

    1. Matthew Hibbard says:

      Victor, the #3 Forest Park Trolley is traditionally a seasonal service supported by Forest Park Forever and Forest Park attractions. This service typically operates from Memorial Day to Labor Day. During this time, the #90 Hampton deviates from serving stops within Forest Park. Under the Metro Reimagined draft proposal, we envision a new type of mobility option to satisfy this seasonal service. This mobility option hasn’t been ironed out yet, but it may include options beyond a traditional 35-foot bus vehicle that currently operates this service. We encourage you to reach out to Customer Service with specifics pertaining to your transit trips around Forest Park and in South St. Louis City. You can reach us, here: https://www.metrostlouis.org/customer-care/

  11. Yvonne says:

    I work at WashU and currently I take 58X bus commuting. It seems that the new 157X bus will take us directly to WashU medical school. That is fantastic! I wonder when this new plan will start?

    1. Matthew Hibbard says:

      Yvonne, woo! It IS fantastic. We plan to roll out these changes through a phased-in approach, starting sometime late next year.

  12. Patrick Richmond says:

    Now Matt, with the current route using just the #48 and the #58 or #98, it would take me about 30 to 40 minutes. Under the new route going via Lindbergh, over the highway out to Ballas, and then picking up either the #65 or the #98, what would be the new estimated time?

    1. Matthew Hibbard says:

      Hmm, good question Patrick — exact times haven’t been flushed out yet. Keep in mind this is still considered a draft proposal — things can change. You can piece together the length of your trip via the proposed frequencies of each line. For example, the #50 Lindbergh is planned to have 30-minute frequencies from 4 a.m. to 7 p.m. during the weekday. The #58 Clayton-Chesterfield will also have 30-minute frequencies for most of the weekday as will the #65 Outer Forty route. Again, we’re still in the planning stage. You’ll get a better understanding of more specific trip times later in the process.

  13. Bethany says:

    Is the data used to create these plans available to the public? As a Wash U student, I cannot imagine that Green Line has more ridership than the 1 Gold or the 2 Red.

    1. Matthew Hibbard says:

      Bethany, you are more than welcome to reach out to our research team and request that information. Visit the Customer Care page on our website to get started. Keep in mind, the Green Line is currently served via a Metro Call-A-Ride van. This mode of transportation isn’t sufficient to handle the increased ridership we’ve seen with this service. Under the Metro Reimagined draft plan, the Green Line will be served by a MetroBus vehicle. A brief look at ridership numbers do show significant ridership growth on the #1 Gold and #2 Red routes, but also significant increases in ridership to the Green Line. Under the draft proposal, the #1 Gold and #2 Red will see 30-minute frequencies during most of the weekday, whereas the Green Line (which will be known as the #5 Green) will offer 15-minute frequencies during most of the weekday. Thank you for providing your feedback Bethany. We’ll make sure this is included in the planning process.

  14. C Parker says:

    I’ve heard that the 66 will be null and void starting next year. Please don’t take it away. There are several people that depend on that line. My suggestion is just a smaller bus maybe but you will be affecting a lot of regular riders if you do.

    1. Matthew Hibbard says:

      C, under the Metro Reimagined draft proposal, the #66 Clayton-Airport route will be discounted due to low ridership. A few things to consider. We are envisioning some sort of community mobility option in the Hazelwood industrial area, which the #66 Clayton-Airport currently serves. While the type of mobility has yet to be determined, it may include the modes of transportation you’ve mentioned (i.e. smaller vehicles). Keep in the mind, while this route may discontinue, there are two routes nearby that’ll offer greater frequencies, most notably the #76 McDonnell Waterford and #77 village Sq. – N. Lindbergh. Additionally, this is still considered a draft plan and modifications could be made. We encourage you to reach out to Customer Service with specifics pertaining to your transit trip.

  15. Bor says:

    What does this mean for us drivers and the future of Metro Bus. This seems to be a way of phasing out Metro Bus in the long run.

    1. Matthew Hibbard says:

      Bor, Metro Reimagined is an opportunity to shift gears to better meet the current mobility marketplace. We need to adapt so we can provide riders with services that meet their travel needs. In recent years, MetroBus ridership has been on the decline for the past several years, as is the case for most transit agencies across the country. While there are always a variety of factors that can impact this number, one thing is clear: the Metro Transit system, as it is today, could work better for the St. Louis region. MetroBus will continue to be a major asset under this draft proposal.

  16. Jerome Tran says:

    Is there any plan to cover Hazelwood industrial park ?

    I take bus 35 to Campus Parkway / Anglum Rd and it seems that the closest bus stop will be 1.5 miles away ! There are several big employers here, including Boeing, usps and Amazon.

    1. Matthew Hibbard says:

      Jerome, thank you for providing your thoughts regarding the Metro Reimagined draft plan. Under the proposal, the Hazelwood Industrial Park would be served by a new form of community mobility. This may or may not include on-demand services, shuttles or rideshare among other forms of mobility. This service could be delivered in partnership with the city of Hazelwood as well as from collaboration from major employers such as the ones you mention.

  17. Gary Freymiller says:

    I’m a daily rider and big fan of Metro services. I appreciate your efforts to improve. Would it be possible to provide service from the Shiloh-Scott MetroLink station to the MidAmerica Airport terminal? It’s so close, yet so impossible to use the way things are now.

    1. Matthew Hibbard says:

      Gary, it’s always great to talk with a Metro Transit fan. There are lots of you! Under the Metro Reimagined draft proposal, Illinois bus service will not by considered. That being said, we are in discussions with St. Clair County Transit District to enhance bus service (albeit on a smaller scale). This may roll out around the same time we begin to roll out enhancements as part of the Metro Reimagined plan. We’ll make sure Customer Service receives your recommendations. Thank you!

  18. Angie H. says:

    I am sad about changes to eliminate 174X route. I do not vision the Re-Imagined plan getting to NCTC faster without express route. Why not run Express Bus in morning from 5 -9 a.m., then, 3-7 p.m. weekdays only? Bus 78 takes 1hr 20 min to reach NCTC from downtown. Thanks for the ride (20years). I’ll start driving. Good luck

    1. Matthew Hibbard says:

      Angie, thank you for providing your feedback. This is considered a draft proposal. That means our Transit Planners have the opportunity to make revisions to the plan. I’ll make sure your comments are part of the planning process. Thank you.

  19. Bridgett Handley says:

    I have been riding 174X for well over 10 years. I started when it would pick-up at Flower Valley(KMART), then this route was eliminated and then once the NCTC was built, the route began there for me to catch the bus. With the new plan, 174X will be eliminated and replace with a new bus/route. Most of the people riding the bus from North County work downtown and the bus seems to get downtown in a reasonable amount of time. How will this new route be any better with the changed route?

    1. Matthew Hibbard says:

      Bridgett, thank you for providing your feedback regarding the Metro Reimagined draft plan. You are correct. The #174 North Express will be replaced with the #84 Halls Ferry route. The new route will offer straighter lines, resulting in faster, more direct service. Also, we’ve noticed more and more riders are using Metro Transit outside the peak morning and evening rush hours. To address this shift, Metro Reimagined plans to offer high-frequency bus service outside peak service. For example, the #174 North Express offers high-frequency service during peak travel times, but not during off peak. Under Metro Reimagined, the #84 Halls Ferry will offer 30-minute frequencies during most of the weekday. Those are the highlights of this particular route. We’re happy to provide more specifics. Give us a call at 314-982-1406 or text us at 314-207-9786. Thank you!

  20. Glen Beeman says:

    The Carondelet route should not run down 12th St in Soulard. The buses always seem empty, and it’s too residential; it doesn’t cross enough destinations to make it worthwhile. Should be moved to a major artery like in the first draft you revealed.

    1. Jerry says:

      Thanks for the feedback, Glen. Will forward this to our Planning Department for their review.

  21. Collin Beishir says:

    As a frequent rider, I find eliminating the 20 run to be a bad idea because I have seen a number of people use the 20 bus along the Forder road section between South County Mall and Catalan Loop, I am concerned tat by eliminating the run it would affect my ability to get out and work or do anything since the 20 is the closest run to my residence. It would be a mistake to eliminate the 20 line as it is because it could be set to connect South County Mall to the VA hospital to Catalan Loop if it could be saved to better connect those who go to the VA hospital and the disabled community near Koch Road depend on that run to connect the area. It also connects to jobs that connect at Son County Mall. I really would like to see the 20 saved since the 17 and 46 are going to be saved in the current draft plan.

    1. Jerry says:

      Thanks for the feedback, Collin – it will be shared with our Planning team as they finalize the Reimagined plan.

  22. William says:

    I take the #35 to Taussig every day and catch it going home everyday and from what i see, it looks like the proposed route will end at DePaul Hospital. That just means it will take me longer to get to and from work.

    1. Matthew Hibbard says:

      William, thank you for providing your feedback regarding the Metro Reimagined draft proposal. Under the draft plan, the #35 Rock Road would see frequency increase to as low as 15 minutes during most of the day an increase from the currently 20-30 minute frequency seen today. You are correct in regards to the proposed routing of the #35 Rock Road. Under the draft proposal, the furthest west the route would go is to Natural Bridge Road. That being said, we envision the Hazelwood Industrial Park to be served by a new form of community mobility. This may or may not include on-demand services, shuttles or rideshare among other forms of mobility. We’ll iron out more details regarding this service later this year. In the meantime, I’ll make sure your thoughts are sent to Customer Service, who will include them into the planning process. Thank you.

  23. Travis west says:

    I ride the 42 Sarah everyday to go to work. I work at the loves truck stop, so how will I get to work if the bus line ends at west Florissant and fair.
    💁🏽‍♂️💁🏽‍♂️💁🏽‍♂️ Y’all making it hard on me. PLEASE DONT DO THIS PLEASE

    1. Matthew Hibbard says:

      Travis, please reach out to our Customer Service department to voice your concern regarding the Metro Reimagined draft proposal. You can do this by emailing Customer Service at [email protected].

  24. Lynn Anderson says:

    It seems to me that eliminating the 174X and replacing it with the 84 will take longer to get downtown for those of us who live in North City/North County along this route. I don’t see how replacing the express to a regular route will be more efficient. For me, instead of taking one bus and getting downtown in a reasonable amount of time, I’ll have to walk a little further to get the 84 or take 2 buses to get downtown. I believe that will be the case for many of the riders on the the 174 (as well as many who use Metrobus to get to work). So how does eliminating this route along Riverview and West Florissant makes it more effiicent again? I think those who are making these changes need to ride the Metrobus for at least a month before making these changes to see what riders have to go through, especially when buses don’t show up on time and miss connections and having to wait an additional 30-40 minutes for the next bus. Metrobus needs to reconsider taking away the 174X for the North County/North City riders. It makes no sense and people will probably start driving instead. I also believe there will be a decline on ridership once the changes take place. Just my opinion.

  25. Tom Clifton says:

    Regarding changes below
    Will provide service between St. Louis Community College at Meramec and Shrewsbury-Lansdowne I-44 Transit Center. Weekdays – operates every 60 minutes all day. Weekends – operates every 60 minutes all day. Route will no longer serve Adams, Woodbine, Couch or parts of Lockwood..

    #2 Red
    Weekdays and Saturday – operates every 30 minutes during the day, every 60 minutes in the evening. Sunday – operates every 60 minutes all day. Some routing changes to make it more direct, including will end at Brentwood I-64 Transit Center to the south, and will no longer serve Eager, Richmond Heights Station, or Maplewood-Manchester Station. Route serves portions of Strassner and Hanley that are no longer served by the #59 Dogtown.

    The Webster Kirkwood line has been part of my life in its various routes and numberings since the 1960’s. Currently I catch the bus in Kirkwood on Woodbine at the end of my street. , go to Shrewsberry and take teh train to Richmnond Heights. From there the #2 bus picks me up and drops me off in front of my work on Clayton Road.

    Best I can tell from the changes posted, both the lines I ride are being significantly altered. I live a mile from the Meramec Community college, and at my age, walking is not an option. These changes will also have an impact on a few other regular riders that get on the bus on its way through downtown Kirkwood. The proposed route changes appear to take the bus down Berry Road between Big Bend and lockwood – a narrow 2 lane road that is heavily congested with traffic on and off I-44.

    I do remember that the #56 was discontinued once before , but was brought back. Why not save riders the inconvenience and continue to provide good service as Bistate has for the past 50 years.?

    1. Matthew Hibbard says:

      Tom, thank you for expressing your interested in the MetroBus redesign. We plan to release a final draft this month. This final plan will showcases the latest enhancements to the MetroBus system and to your commute. Stay tuned for this exciting transition.

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