Keeping You Safe During COVID-19

collage of images depicting Metro operators and employees wearing face masks and cleaning surfaces.

The COVID-19 pandemic has required all of us to make changes. One thing that hasn’t changed is our focus on ensuring you, your fellow passengers and all of our team members can travel safely on Metro Transit.

Since March 2020, we have made adjustments to transit operations and policies to protect our riders and operators, while continuing to provide vital transportation options for everyone who needs to connect with their important destinations throughout the region.

This page is updated with the latest information on service changes and transit operations, as well as the steps we are taking to keep everyone safe on the Metro Transit system during this pandemic.

If you have questions, please contact Metro Transit Information at 314-231-2345 (phone) or 314-207-9786 (text), available Monday through Friday from 7 a.m. to 6 p.m., or email us at customerservice@metrostlouis.org. Changes to service are also published on our Twitter and Facebook.

 

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What We Are Doing

Learn about the steps we are taking to protect our operators and riders.

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How You Can Help

It’s a team effort to keep everyone safe while riding Metro Transit.

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Service and Fare Updates

Everything you need to know about changes to routes and fares.

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What You Need to Know Before You Ride

ADA & Accessibility

Our commitment to providing excellent customer service for our passengers with disabilities is as important as ever.

If you need a reasonable modification to service or would like more information about Metro’s ADA services, contact Amy Parker, ADA Coordinator at adacoordinator@metrostlouis.org or by phone at 314-982-1525 (711 for Relay)

The Transit Access Center is now open at our new location by appointment only. Contact our ADA Services team for more information, available Monday through Friday from 8 a.m. to 4:30 p.m. at 314-982-1510 (711 for Relay) or at adaservices@metrostlouis.org.

There is a narrow exception to the mask mandate that includes a person with a disability who cannot wear or safely wear a mask, because of the disability as defined by the Americans with Disabilities Act. To request a reasonable modification to service, contact the ADA Coordinator at 314-982-1525 for information about the process to seek an exemption. The mask mandate also does not apply to children under the age of 2.


Metro Transit COVID-19 Updates

Updated 7/29/2021

Masks Are Still Required on Metro Transit

Masks or face coverings continue to be required for riders and team members when on MetroBus, MetroLink or Metro Call-A-Ride services, and while at Metro Transit Centers and on MetroLink station platforms. Masks are required for individuals who are vaccinated against COVID-19 and those who are not vaccinated.


Updated 6/10/2021

Metro Call-A-Ride Fares Resume on June 21

Metro Call-A-Ride will resume fare collection on June 21. ADA paratransit riders will pay $2 per trip, and exact fare is required. Metro is also launching our new On The Way With ADA pilot program on June 21, which will allow paratransit passengers to ride MetroLink and MetroBus for free.

Click here to learn more. 


Updated 3/19/2021

COVID-19 Vaccinations

More than 800 team members are now fully vaccinated against COVID-19 thanks to our partnership with the East Side Health District and St. Clair County. Vaccines are an important step to continuing our commitment to moving the region safely during the pandemic and we continue to try to secure more vaccines for our team.


COVID-19 Impact / Confirmed Cases

Updated 9/23/2021

Notes:

• The number of COVID-19 positives is cumulative, and reflects all positive tests since March 2020.

• Employees having had close contact with these individuals are notified and asked to quarantine / monitor for symptoms.

• In addition, facilities and areas where potential exposure occurred are sanitized and disinfected using CDC guidelines.

• Metro Transit / BSD only reports confirmed cases involving our employees. Contractors and members of the general public are not included in Metro Transit / BSD’s public reporting of COVID-19 cases

• For Metro Transit / BSD’s reporting purposes, a case is considered “confirmed” upon receipt of documentation from public health authorities or an employee’s medical provider.

*COVID-19 Related Absences include: BSD ordered quarantine | Healthcare Provider ordered quarantine | Employee self-quarantine | Caring for Child / Individual with COVID-19 (EPSLA), and Child Care (EFMLEA / PHEL)Learn More