Keeping You Safe During COVID-19
The COVID-19 pandemic has required all of us to make changes. One thing that hasn’t changed is our focus on ensuring you, your fellow passengers and all of our team members can travel safely on Metro Transit.
Since March 2020, we have made adjustments to transit operations and policies to protect our riders and operators, while continuing to provide vital transportation options for everyone who needs to connect with their important destinations throughout the region.
This page is updated with the latest information on service changes and transit operations, as well as the steps we are taking to keep everyone safe on the Metro Transit system during this pandemic.
If you have questions, please contact Metro Transit Information at 314-231-2345 (phone) or 314-207-9786 (text), available Monday through Friday from 7 a.m. to 6 p.m., or email us at customerservice@metrostlouis.org. Changes to service are also published on our Twitter and Facebook.
What We Are Doing
Learn about the steps we are taking to protect our operators and riders.
What You Need to Know Before You Ride
- Face coverings are required for all passengers and team members when riding Metro Transit, and at MetroLink Stations and Metro Transit Centers.
- All passengers must have a valid fare or pass while riding MetroBus, MetroLink and Metro Call-A-Ride.
- You can use our Transit app with new mobile fares to buy MetroBus and MetroLink one-ride tickets, two-hour passes, monthly passes, and our new $5 Metro Day Pass.
- Paper transfers and 2-hour passes are temporarily suspended – MetroBus riders will pay a reduced rate for each boarding.
- The interior areas of our Metro Transit Centers are temporarily closed to protect passengers and employees.
ADA & Accessibility
Our commitment to providing excellent customer service for our passengers with disabilities is as important as ever.
If you need a reasonable modification to service or would like more information about Metro’s ADA services, contact Amy Parker, ADA Coordinator at adacoordinator@metrostlouis.org or by phone at 314-982-1525 (711 for Relay)
The Transit Access Center is now open at our new location by appointment only. Contact our ADA Services team for more information, available Monday through Friday from 8 a.m. to 4:30 p.m. at 314-982-1510 (711 for Relay) or at adaservices@metrostlouis.org.
There is a narrow exception to the mask mandate that includes a person with a disability who cannot wear or safely wear a mask, because of the disability as defined by the Americans with Disabilities Act. To request a reasonable modification to service, contact the ADA Coordinator at 314-982-1525 for information about the process to seek an exemption. The mask mandate also does not apply to children under the age of 2.
Metro Transit COVID-19 Updates
Updated 6/10/2021
Metro Call-A-Ride Fares Resume on June 21
Metro Call-A-Ride will resume fare collection on June 21. ADA paratransit riders will pay $2 per trip, and exact fare is required. Metro is also launching our new On The Way With ADA pilot program on June 21, which will allow paratransit passengers to ride MetroLink and MetroBus for free.
Updated 5/18/2021
Masks Are Still Required on Metro Transit
Masks or face coverings continue to be required for riders and team members when on MetroBus, MetroLink or Metro Call-A-Ride services, and while at Metro Transit Centers and on MetroLink station platforms. Masks are required for individuals who are vaccinated against COVID-19 and those who are not vaccinated.
Updated 3/19/2021
COVID-19 Vaccinations
More than 800 team members are now fully vaccinated against COVID-19 thanks to our partnership with the East Side Health District and St. Clair County. Vaccines are an important step to continuing our commitment to moving the region safely during the pandemic and we continue to try to secure more vaccines for our team.
COVID-19 Impact / Confirmed Cases
Updated 6/21/2021
Notes:
• The number of COVID-19 positives is cumulative, and reflects all positive tests since March 2020.
• Employees having had close contact with these individuals are notified and asked to quarantine / monitor for symptoms.
• In addition, facilities and areas where potential exposure occurred are sanitized and disinfected using CDC guidelines.
• Metro Transit / BSD only reports confirmed cases involving our employees. Contractors and members of the general public are not included in Metro Transit / BSD’s public reporting of COVID-19 cases
• For Metro Transit / BSD’s reporting purposes, a case is considered “confirmed” upon receipt of documentation from public health authorities or an employee’s medical provider.
*COVID-19 Related Absences include: BSD ordered quarantine | Healthcare Provider ordered quarantine | Employee self-quarantine | Caring for Child / Individual with COVID-19 (EPSLA), and Child Care (EFMLEA / PHEL)Learn More