Keeping You Safe During COVID-19
The COVID-19 pandemic has required all of us to make changes. One thing that hasn’t changed is our focus on ensuring you, your fellow passengers and all of our team members can travel safely on Metro Transit.
Since March 2020, we have made adjustments to transit operations and policies to protect our riders and operators, while continuing to provide vital transportation options for everyone who needs to connect with their important destinations throughout the region.
This page is updated with the latest information on service changes and transit operations, as well as the steps we are taking to keep everyone safe on the Metro Transit system during this pandemic.
If you have questions, please contact Metro Transit Information at 314-231-2345 (phone) or 314-207-9786 (text), available Monday through Friday from 7 a.m. to 6 p.m., or email us at customerservice@metrostlouis.org. Changes to service are also published on our Twitter and Facebook.
What We Are Doing
Learn about the steps we are taking to protect our operators and riders.
What You Need to Know Before You Ride
- Face coverings are required for all passengers and team members when riding Metro Transit, and at MetroLink Stations and Metro Transit Centers.
- All passengers must have a valid fare or pass while riding MetroBus, MetroLink and Metro Call-A-Ride.
- You can use our Transit app with new mobile fares to buy MetroBus and MetroLink one-ride tickets, two-hour passes, monthly passes, and our new $5 Metro Day Pass.
- Paper transfers and 2-hour passes are temporarily suspended – MetroBus riders will pay a reduced rate for each boarding.
- The interior areas of our Metro Transit Centers are temporarily closed to protect passengers and employees.
For the latest information on service and operations, click here.
ADA & Accessibility
Our commitment to providing excellent customer service for our passengers with disabilities is as important as ever.
If you need a reasonable modification to service or would like more information about Metro’s ADA services, contact Amy Parker, ADA Coordinator at adacoordinator@metrostlouis.org or by phone at 314-982-1525 (711 for Relay)
The Transit Access Center is now open at our new location by appointment only. Contact our ADA Services team for more information, available Monday through Friday from 8 a.m. to 4:30 p.m. at 314-982-1510 (711 for Relay) or at adaservices@metrostlouis.org.
There is a narrow exception to the mask mandate that includes a person with a disability who cannot wear or safely wear a mask, because of the disability as defined by the Americans with Disabilities Act. To request a reasonable modification to service, contact the ADA Coordinator at 314-982-1525 for information about the process to seek an exemption. The mask mandate also does not apply to children under the age of 2.
COVID-19 Impact / Confirmed Cases
Updated 10/15/2021
Notes:
• The number of COVID-19 positives is cumulative, and reflects all positive tests since March 2020.
• Employees having had close contact with these individuals are notified and asked to quarantine / monitor for symptoms.
• In addition, facilities and areas where potential exposure occurred are sanitized and disinfected using CDC guidelines.
• Metro Transit / BSD only reports confirmed cases involving our employees. Contractors and members of the general public are not included in Metro Transit / BSD’s public reporting of COVID-19 cases
• For Metro Transit / BSD’s reporting purposes, a case is considered “confirmed” upon receipt of documentation from public health authorities or an employee’s medical provider.
*COVID-19 Related Absences include: BSD ordered quarantine | Healthcare Provider ordered quarantine | Employee self-quarantine | Caring for Child / Individual with COVID-19 (EPSLA), and Child Care (EFMLEA / PHEL)Learn More