The safety of our passengers and team members is our top priority during the COVID-19 crisis. In response, Metro Transit has implemented a number of changes to transit operations to protect riders and operators and minimize potential exposure to coronavirus, while continuing to provide transportation options for anyone who needs to connect with essential jobs and services.
Currently, most services are operating on a modified weekend schedule with reduced frequencies, and passengers are encouraged to plan ahead and allow extra time for their commute as delays are possible on all MetroBus routes.
Full details of all service updates are available below, and this page will be updated with any new developments. All changes to service are also published on our Twitter and Facebook channels. If you have questions, please contact Metro Transit Information at 314.231.2345 (phone) or 314.207.9786 (text), available Monday through Friday from 7 a.m. to 6 p.m.
In support of safety for riders and employees, we strongly encourage everyone to use Metro Transit for essential trips only.
FARESWHAT WE ARE DOINGACCESSIBILITYCOVID-19 IMPACT
Updated 5/27/2020
Fare Collection and Front-Door Boarding on MetroBus Resumes on June 1
Metro Transit will resume front-door boarding and fare collection on MetroBus vehicles beginning on Monday, June 1, with temporary changes to fares and fare collection. This includes the temporary suspension of paper transfers and two-hour passes, and reduced costs for MetroBus one-ride fares.
Updated 5/5/2020
Face Coverings Required for All Transit Riders Starting May 11
To help protect passengers and transit operators, face coverings will be required for everyone when riding MetroBus, MetroLink or Metro Call-A-Ride starting on Monday, May 11. In addition, front-door boarding and fare collection on MetroBus will resume on June 1.
Updated 4/23/2020
Extended Weekend Hours for Metro Transit Information
Metro Transit Information will be available on Saturday, April 25, and Sunday, April 26, to assist passengers. Our transit experts can be reached from 8 a.m. to 5 p.m.
Updated 4/16/2020
Changes to MetroBus Service Coming on Monday, April 20
A new service plan to improve the scheduling and reliability of MetroBus service during the COVID-19 pandemic will go into effect on Monday, April 20. The new service plan will temporarily suspend service on six lower ridership MetroBus routes, and will modify schedules and frequencies for most MetroBus routes in Missouri.
Updated 4/4/2020
No Public Access to Indoor Areas at Metro Transit Centers Starting April 5
Effective Sunday, April 5, the indoor areas at the Civic Center, Riverview, North County and Ballas Transit Centers will be closed until further notice.
Updated 3/29/2020
Service Suspended on 4 MetroBus Routes Beginning March 30
Metro is shifting its available personnel and transit vehicles in response to the COVID-19 crisis. Beginning Monday, March 30, Metro Transit will temporarily suspend service on four Missouri MetroBus routes: #1 Gold | #5 Green | #17 Mackenzie | #59 Oakland.
Updated 3/29/2020
Effective immediately, MetroLink passengers will not be able to board or exit the train using the first door at the front of the train. This door will remain closed to help maintain social distancing between operators and passengers. Riders may use any other door to board or exit MetroLink trains.
Updated 3/26/2020
MetroBus Riders Should Plan Ahead for Delays
Due to fewer workforce resources, it is necessary to reduce the frequency of MetroBus services. MetroBus riders are encouraged to plan ahead and allow more time for their commutes, as delays are possible on all MetroBus routes.
Click here for more information on changes to MetroBus services.
Updated 3/24/2020
The Transit Access Center and MetroStore are currently closed to visitors, but are still serving customers remotely. To reach the Transit Access Center, call 314-982-1510 or email adaservices@metrostlouis.org. For MetroStore, call 314-982-1495 or email metrostore@metrostore.org.
Updated 3/20/2020
Service Adjustments for COVID-19
Metro is making several adjustments to transit services and operations for the safety of transit riders and Metro employees, and to minimize the spread of COVID-19 through the community.
Beginning Monday, March 23, Metro Transit will begin operating a modified weekend schedule during weekdays until further notice. In addition, Metro is temporarily waiving fare enforcement of cash fares on MetroBus and Metro Call-A-Ride. Fare enforcement will continue on MetroLink.
Click here for more information.
MetroBus – Metro has temporarily waived cash fares on MetroBus. MetroBus passengers do not need to purchase their fare at the farebox, and do not need to present their ticket or pass to the operator. All passengers are asked to use the rear doors to board and exit their bus.
MetroLink – Valid fare is still required for MetroLink. All passengers must have a valid ticket or pass while riding MetroLink.
Metro Call-A-Ride – Metro has temporarily waived cash fares on Metro Call-A-Ride.
Protecting our Customers Through:
Protecting our Team Members Through:
Protecting Riders and Employees
Metro Transit has made changes to its operations to help protect riders and employees on the transit system.
• Cash fares are temporarily suspended on MetroBus and Metro Call-A-Ride to minimize interactions and exposure.
• All MetroBus passengers are to board/exit buses using the rear door (except for those who need the accessible front-door) and are asked to stand behind the orange line to maintain social distancing with the operator.
• All MetroLink passengers are to board/exit trains using all doors except for the first door located near the operator and are asked to stand behind the orange line to maintain social distancing.
• All buses are limiting the number of passengers that can be on board at the same time equal to the maximum seated capacity of the bus.
• Signs and announcements on social distancing are in place throughout the transit system.
• All Metro Transit and Bi-State Development employees must participate in a temperature screening before they begin work or operate Metro vehicles.
We are also very sensitive to the heroic efforts our MetroLink, MetroBus and Metro Call-A-Ride operators are making every day to serve our community during this crisis. In addition to the measures above, we are providing operators with personal protective equipment, including gloves, masks, hand sanitizer and disinfectant spray. We are also monitoring passenger volumes and adding service to maintain social distancing when possible, and are increasing the frequency that vehicles are cleaned and sanitized throughout the day.
Disinfecting and Cleaning the System
• MetroBus, MetroLink and Metro Call-A-Ride vehicles are being sanitized every night with CDC-approved disinfectants and cleaning agents.
• During operation, any vehicles with unsanitary conditions are removed from service for disinfecting.
• Wiping down and disinfecting high-touch surfaces on Metro vehicles and at transit centers and MetroLink stations.
• Hand-washing stations have been installed for our riders at the North Hanley, Rock Road, Delmar Loop, Shrewsbury-Lansdowne I-44, Maplewood-Manchester, Brentwood I-64, Richmond Heights, Clayton, Forest Park-DeBaliviere, Central West End, Grand, Civic Center, 8th & Pine, Convention Center, 5th & Missouri, Emerson Park, Fairview Heights and Belleville Transit Centers.
The cleaning spray and liquids are CDC-approved to fight COVID-19. Please keep in mind though as soon as someone touches one of the surfaces, it is no longer disinfected.
We are keeping a close eye on COVID-19 developments and are communicating with local, regional and state health officials. However, we also need your help to prevent the spread of the coronavirus and keep everyone safe – it really is a team effort.
Here are some actions you can take to slow the spread of coronavirus:
• Wash hands frequently with soap and water for at least 20 seconds.
• Cover sneezes and coughs.
• Avoid touching your face after being in public places.
• Distance yourself from other riders as needed. It’s not rude to get up and move if you need to.
For the most up-to-date information about coronavirus, visit the Centers for Disease Control and Prevention’s website.
Our commitment to providing excellent customer service for our passengers with disabilities is as important as ever.
Thank you for helping us support the safety of our riders and employees by using MetroBus, MetroLink, and Metro Call-A-Ride for essential trips only.
We do ask all MetroBus passengers, who are able, to board/exit buses using the rear door.
If you need to use the front door for a disability related reason, you will be permitted to do so; however, please alert the operator. You can alert the operator by flashing a reduced fare permit or pointing to the ramp on the bus, etc.
All buses are limiting the number of passengers that can be on board at the same time equal to the maximum seated capacity of the bus. The operator may not be able to board everyone who is waiting at the stop, and some passengers may be asked to wait for the next bus. We understand that this may be an inconvenience, but we are prioritizing the safety and health of all passengers and operators.
The Transit Access Center is currently closed to the public, but we are still serving our customers remotely. You may reach us by phone at 314.982.1525 (711 for Relay) or email at adaservices@metrostlouis.org, available Monday through Friday from 8 a.m. to 4:30 p.m.
If you need a reasonable modification to service, have a complaint alleging discrimination on the basis of disability, or would like more information about Metro’s ADA Services, contact Amy Parker, ADA Coordinator at adacoordinator@metrostlouis.org or by phone at 314.982.1525 (711 for Relay).
Metro Transit / Bi-State Development (BSD) takes the health and safety of our employees and our customers seriously and encourages everyone to exercise caution and take all appropriate health and safety measures to help prevent the spread of COVID-19.
Updated 05/26/2020
Notes:
• Employees having had close contact with these individuals are notified and asked to quarantine / monitor for symptoms.
• In addition, facilities and areas where potential exposure occurred are sanitized and disinfected using CDC guidelines.
• Metro Transit / BSD only reports confirmed cases involving our employees. Contractors and members of the general public are not included in Metro Transit / BSD’s public reporting of COVID-19 cases
• For Metro Transit / BSD’s reporting purposes, a case is considered “confirmed” upon receipt of documentation from public health authorities or an employee’s medical provider.
*COVID-19 Related Absences include: BSD ordered quarantine | Healthcare Provider ordered quarantine | Employee self-quarantine | Caring for Child / Individual with COVID-19 (EPSLA), and Child Care (EFMLEA / PHEL)
