Keeping You Safe During COVID-19
The COVID-19 pandemic has required all of us to make changes. One thing that hasn’t changed is our focus on ensuring you, your fellow passengers and all of our team members can travel safely on Metro Transit.
Since March 2020, we have made adjustments to transit operations and policies to protect our riders and operators, while continuing to provide vital transportation options for everyone who needs to connect with their important destinations throughout the region.
This page is updated with the latest information on service changes and transit operations, as well as the steps we are taking to keep everyone safe on the Metro Transit system during this pandemic.
If you have questions, please contact Metro Transit Information at 314-231-2345 (phone) or 314-207-9786 (text), available Monday through Friday from 7 a.m. to 6 p.m., or email us at firstname.lastname@example.org. Changes to service are also published on our Twitter and Facebook.
What We Are Doing
Learn about the steps we are taking to protect our operators and riders.
How You Can Help
It’s a team effort to keep everyone safe while riding Metro Transit.
Service and Fare Updates
Everything you need to know about changes to routes and fares.
What You Need to Know Before You Ride
All buses are limiting the number of passengers that can be on board at the same time. The operator may not be able to board everyone who is waiting at the stop, and some passengers may be asked to wait for the next bus. We understand that this may be an inconvenience, but we are prioritizing the safety and health of all passengers and operators.
- Face coverings are required for all passengers and team members when riding Metro Transit.
- All passengers must have a valid fare or pass while riding MetroBus and MetroLink.
- You can use our Transit app with new mobile fares to buy MetroBus and MetroLink one-ride tickets and passes.
- Paper transfers and 2-hour passes are temporarily suspended – MetroBus riders will pay a reduced rate for each boarding.
- Metro Call-A-Ride cash fares are temporarily waived.
- The interior areas of our Metro Transit Centers are temporarily closed to protect passengers and employees.
ADA & Accessibility
Our commitment to providing excellent customer service for our passengers with disabilities is as important as ever.
If you need a reasonable modification to service or would like more information about Metro’s ADA services, contact Amy Parker, ADA Coordinator at email@example.com or by phone at 314-982-1525 (711 for Relay)
The Transit Access Center is now open at our new location by appointment only. Contact our ADA Services team for more information, available Monday through Friday from 8 a.m. to 4:30 p.m. at 314-982-1510 (711 for Relay) or at firstname.lastname@example.org.
There is a narrow exception to the mask mandate that includes a person with a disability who cannot wear or safely wear a mask, because of the disability as defined by the Americans with Disabilities Act. To request a reasonable modification to service, contact the ADA Coordinator at 314-982-1525 for information about the process to seek an exemption. The mask mandate also does not apply to children under the age of 2.
Metro Transit COVID-19 Updates
More than 800 team members are now fully vaccinated against COVID-19 thanks to our partnership with the East Side Health District and St. Clair County. Vaccines are an important step to continuing our commitment to moving the region safely during the pandemic and we continue to try to secure more vaccines for our team.
Metro Transit is now able to safely resume pre-pandemic weekday service on most MetroBus routes in Missouri starting March 15. This includes 10 routes returning to 15-minute weekday daytime service.
TSA requires proper wearing of face masks, per federal law. Face masks are to be worn at all times. Failure to comply will result in denial of boarding or removal, and may result in penalties.
Metro Transit remains committed to safely moving our region. We have joined the American Public Transportation Association Health & Safety Commitments Program as part of our continued efforts to provide vital transportation options for everyone who needs to connect with their important destinations.
COVID-19 Impact / Confirmed Cases
• The number of COVID-19 positives is cumulative, and reflects all positive tests since March 2020.
• Employees having had close contact with these individuals are notified and asked to quarantine / monitor for symptoms.
• In addition, facilities and areas where potential exposure occurred are sanitized and disinfected using CDC guidelines.
• Metro Transit / BSD only reports confirmed cases involving our employees. Contractors and members of the general public are not included in Metro Transit / BSD’s public reporting of COVID-19 cases
• For Metro Transit / BSD’s reporting purposes, a case is considered “confirmed” upon receipt of documentation from public health authorities or an employee’s medical provider.
*COVID-19 Related Absences include: BSD ordered quarantine | Healthcare Provider ordered quarantine | Employee self-quarantine | Caring for Child / Individual with COVID-19 (EPSLA), and Child Care (EFMLEA / PHEL)Learn More